Sierra Wireless AirCard 710 User Manual page 68

AirCard 710/750 Network Card User Guide
Table 8-1: Problem Causes and Suggestions
Problem/Symptom
Watcher displays this
message in the LCD
area of the Watcher
window,
"Initialization
Failed. Check
device and restart
Watcher.", and the
antenna icon in the
LCD area of the
Watcher window is
crossed out.
Watcher doesn't
display the name of
a service provider.
Watcher displays the
name of a service
provider, but the
GPRS icon and the
Connect button are
greyed out:
58
Possible Causes
a.
The AirCard is not completely
inserted into the PC Card
slot.
b.
The wrong driver is installed
for the AirCard.
c.
There is a resource conflict.
You are not in service, for any of
these reasons:
a.
You are outside the network
coverage area.
b.
Your antenna is pointed in the
wrong direction.
c.
Your antenna is not pulled out
enough.
d.
You are inside a building or
near a structure that is
causing radio interference.
e.
Watcher is powered down
(Watcher displays the
message "Device powered
down")
f.
Your account has not been
set up by your service
provider.
a.
You are in an area that does
not have GPRS coverage.
b.
You are roaming and in an
area that has GPRS
coverage, but GPRS roaming
is not supported on the
network.
c.
You do not have a GPRS
account.
'
Suggestions
a.
Eject and reinsert the AirCard.
b.
See the section "Reinstalling the
AirCard Driver" on page 60.
c.
See the section "Resolving Resource
Conflicts" on page 66.
a.
Verify that you are within the coverage
area of your service provider.
Coverage maps are available from the
Sierra Wireless web site,
www.sierrawireless.com.
b.
Ensure your antenna is perpendicular
to the AirCard. See Figure 3-5 on page
18.
c.
Pull out the antenna, until it clicks into
place.
d.
Try changing your location or re-
orienting your antenna.
e.
Power up the AirCard: from the main
Watcher window, select Tools > Power
Up.
f.
Contact your service provider.
a.
Change to an area that has GPRS
coverage.
b.
Contact your service provider.
c.
Contact your service provider.
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