Switching Between Active Calls On The Same Line - Nortel IP Phone 2002 User Manual

Standard
— Jdoe can use the soft keys to Answer, Redirect, Decline, or Ignore the
— To answer the incoming call with csmith, jdoe presses the line button next
— The first call (between mjane and jdoe) is placed on hold.
— The new call between csmith and jdoe becomes active.
— After the second call is answered, the display changes to show these new

Switching between active calls on the same line

1
Use the navigation buttons to display the inactive call.
2
Press the line button associated with the call or press the Switch soft key to
switch calls.
The following example describes how to switch between calls on the same line:
• Jdoe uses the navigation buttons to display the inactive call with mjane.
• Jdoe presses the Switch soft key or the line button next to jdoe's name on the
screen. The call between csmith and jdoe is placed on hold.
• Again, the call between mjane and jdoe becomes active, and mjane's line
information remains on the display.
• Choose csmith's call and press the Switch soft key to place mjane on hold and
switch the call back to csmith.
call from csmith while continuing to talk to mjane.
to jdoe's name, or presses the Aswer soft key, while csmith's caller ID
information appears on the display.
Tip: When the phone rings to announce a second call, the soft keys
indicate the options for the second call, until the ringing stops or the call
receives treatment.
states. The display icons indicate the state of the calls. Use the navigation
buttons to move between the active call and the call on hold. The soft keys
change and apply to the call that appears on the display, which is now
csmith.
Tip: Switching between calls works for both incoming and outgoing
calls.
IP Phone 2002 User Guide
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