Nortel IP Phone 2002 User Manual
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Nortel IP Phone 2002 User Manual

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Carrier VoIP
Nortel IP Phone 2002 User
Guide
NN10300-007
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  • Page 1 Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007...
  • Page 2 The information in this document is sourced in Canada, the United States of America, and the United Kingdom. This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents New in this release Overview Functional components 9 Hardware features 10 Telephone display 10 Connecting the IP Phone 2002 components Before you begin 13 Logging on Displaying the menu Logging off Changing your audio profile Adjusting the display contrast...
  • Page 4 Adding or editing a directory entry 60 Deleting an entry from the directory 61 Making a call using the directory 62 Inbox/Outbox 62 Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 5: Contents

    Ringer selection 67 LED Indicator 67 Message Waiting Lamp 68 Accessories IP Phone Key Expansion Module 69 Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 6 6 Contents Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 7: New In This Release

    New in this release There have been no updates to the document in this release. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 8 8 New in this release Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 9: Overview

    To use the IP Phone 2002, log on to the Communication Server 2100 IP Client Manager (CICM) by entering a user name and password. After you log on, the handset and keypad of the IP Phone 2002 operate in the same way as a standard Meridian Business Set (MBS) telephone. Additional services and features can be accessed using the feature keys and the soft keys.

  • Page 10: Hardware Features

    10 Overview IP Phone 2002 Hardware features Nortel IP Phone 2002 provides the following hardware features: • fixed-angle stand • wall mounting hardware • built-in Ethernet switch (two RJ-45 jacks) • four user-defined feature keys • supports 10 features available by paging through the navigation keys •...
  • Page 11 • Four user-defined feature keys provide access to call features available to the IP Phone. Although the IP Phone 2002 has only 4 feature keys, the IP Phone has 10 features available. Use the navigation keys to scroll through pages of features.
  • Page 12 12 Overview Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 13: Connecting The Ip Phone 2002 Components

    Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone 2002. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 14 14 Connecting the IP Phone 2002 components For a secure power connection, thread the excess cord around the strain relief retaining hook and through the channel provided. Secure the IP Phone footstand to the base. Use the angle grip on the top back of the phone to adjust the angle of the phone.

  • Page 15: Logging On

    If you make an error, press Clear to clear the field, and then enter the password again. Press Ok. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 16 16 Logging on You are logged on and the Menu screen appears. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 17: Displaying The Menu

    "Testing the local mode" (page 43). • Select Upgrade, see "Performing a firmware upgrade" (page 45). —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 18 18 Displaying the menu IP Phone 2002 menu hierarchy Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 19: Logging Off

    The Logout screen appears. To log off, press Ok. You are asked to confirm the action. Press Yes. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 20 20 Logging off Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 21: Changing Your Audio Profile

    Press Ok to save the setting and return to the Main menu. Press Cancel to return to the Audio Profile screen without saving your changes. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 22 22 Changing your audio profile Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 23: Adjusting The Display Contrast

    The percentage figure shows the change in the contrast. When you find the contrast you like, press Ok to save the change. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...
  • Page 24 24 Adjusting the display contrast Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 25: Using The Feature Menu

    Using the Feature menu Follow these procedure to use the Feature menu. You can add or edit feature key associations on your IP Phone 2002. Features are assigned by your system administrator. Changing your feature key association does not create new functionality, but instead changes the labels on a key.

  • Page 26: Enabling Or Disabling Autoscroll

    Perform one of these actions: • To enable autoscroll, select Enable. • To disable autoscroll, select Disable. Press Ok. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 27: Enabling Or Disabling The Inbox

    From the Feature menu, select and open Label. The Enter Label screen appears. Press Clear to delete the current label. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 28: Using The Options Menu

    Perform one of these actions: • To enable auto hide, select Enable. • To disable auto hide, select Disable. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 29: Selecting The Default Line Key

    The Options menu opens. From the Options menu, select Outbox. Press Ok to access the list of keys. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 30: Resetting The Feature Keys To The Default Settings

    Press Yes. The keys are reset to the default settings. You return to the Feature menu. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 31: Selecting A Language

    The terminal now displays text in the selected language. Press Ok. You return to the main menu. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 32 32 Selecting a language Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 33: Using The Time Menu

    The time displayed changes to that of the selected zone. —End— Enabling Daylight Saving Time Follow this procedure to enable Daylight Saving Time. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 34: Disabling Daylight Saving Time

    Follow this procedure to set the time format the terminal uses to display the current time. The time format choices are: • 12-hour clock • French • 24-hour clock Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 35: Setting The Date Format

    Scroll through the Date Format options and select a format. A check mark appears beside the format currently in use. To enable a format, select it and press Ok. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 36: Resetting The Time Defaults

    Confirm the action. The terminal reverts to the default time settings. You return to the previous screen. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 37: Using The User Menu

    Unique—the ability to join a session with an m6350 Softclient is not enabled. • Joint—the ability to operate in a joint session with an m6350 Softclient is enabled. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 38: Viewing, Enabling, Or Disabling Auto Login

    Perform one of these actions. • To enable Auto Login, select Enable. • To disable Auto Login, select Disable. Press Ok. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 39: Changing Your Password

    The password is changed and you return to the previous menu. Use the new password the next time you log on. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...
  • Page 40 40 Using the User menu Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 41: Resetting The Inbox Or The Outbox

    Confirm the action. The calls in the selected box are deleted. You return to the previous menu. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 42 42 Resetting the Inbox or the Outbox Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 43: Testing The Local Mode

    The terminal transitions to its secondary IP address and temporarily disconnects from the IP Client Manager. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 44 44 Testing the local mode Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 45: Performing A Firmware Upgrade

    The Upgrade confirmation screen appears. Confirm the action. A second confirmation screen appears. Press Yes. The firmware is downloaded. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 46 46 Performing a firmware upgrade Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 47: Making Calls

    Making calls There are several ways to make a call from an IP Phone 2002. Using off-hook dialing This procedure shows you how to use off-hook dialing to make a call. Your Primary Extension is assigned to the lower right-hand key of the programmable four line/feature keys to the left and right of the display.

  • Page 48: Using Predial

    Delete soft key to delete characters after the cursor or press the Bkspc key to delete characters before the cursor. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...
  • Page 49 Press the OK option on soft key 1 to dial the number. You can press the OK, Line, Handsfree or Headset key to confirm the predial. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 50 50 Making calls Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 51: Answer Or Terminate A Call

    Press the Headset key if a headset is connected to your telephone. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 52: Ending A Call

    The Goodbye key is especially useful for disconnecting Handsfree calls, dropping out of a Conference Call or exiting Voice Mail. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 53: While On An Active Call

    A red light appears next to the Mute key, meaning your speaker phone is turned on, but the microphone is off and the caller cannot hear you. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright ©...

  • Page 54: Transferring A Call

    Press the Park key. Go to any phone and retrieve the call by dialing the System Park number that was displayed. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 55: While Away From Your Desk

    To deactivate Call Forward, press the Forward key (the icon disappears).To reactivate Call Forward, Press the Forward key twice. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 56 56 While away from your desk Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 57: Conference Calls

    Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 58: Using The Call Join Feature

    Press the Conference key to join the person on hold to your conversation. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 59: Additional Features And Controls

    Press the Symbol soft key. A list of symbols opens. Scroll through the list and select a symbol. Press Ok. —End— Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 60: Using The Directory

    From the New Entry menu, select and open Number. b. Use the dialpad to enter the number. c. Press Ok. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 61: Deleting An Entry From The Directory

    Press the directory key to access the Directory menu. The directory opens. From the directory list, select the entry you want to delete. Press Ok. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 62: Making A Call Using The Directory

    "Using the Inbox" (page 63) • "Viewing Inbox call information" (page 64) • "Storing a number from the Inbox" (page 64) Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 63: Using The Inbox

    The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2002 at the time of the incoming call. Information from the display is captured only if the call lasts for more than two seconds.

  • Page 64: Viewing Inbox Call Information

    Action Press the Inbox key. The Inbox screen appears, showing a list of the 10 most recent calls. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 65: Using The Outbox

    The system logs the outgoing key number, time and date, as well as the display shown on the IP Phone 2002 at the time of the outgoing call. The information from the display is captured only if the call lasts for more than two seconds.

  • Page 66: Viewing Outbox Call Information

    —End— Using the Outbox to make a call Follow this procedure to make a call from within the Outbox. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 67: Volume Control Bar

    A flashing indicator means the line is on hold or the feature is in the process of being programmed. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 68: Message Waiting Lamp

    Message Waiting key, access your Voice Mail by dialing your Voice Mail system. Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 69: Accessories

    The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 44 additional keys; 22 keys per KEM.
  • Page 70 70 Accessories Carrier VoIP Nortel IP Phone 2002 User Guide NN10300-007 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 72 Nortel Networks, the holder is granted no rights to use the information contained herein. This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. All rights reserved.

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