Nortel 2002 User Manual
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Nortel 2002 User Manual

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Nortel Communication Server 1000
IP Phone 2002
User Guide

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  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2002 User Guide...

  • Page 3: Revision History

    Revision history Revision history July 2006 Standard 7.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Document number corrected (from NN-10300-050 to NN10300-050). June 2006 Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. “Secure communications”...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    About the Nortel IP Phone 2002 ..... 11 IP Phone 2002 models ......12 Basic features .
  • Page 6 Contents Viewing telephone information ..... 38 Configuring call log options ......39 Configuring the Callers List log .
  • Page 7 Contents Transferring a call ........65 Using Timed Reminder Recall ......66 Using Attendant Recall .
  • Page 8 Contents Using Call Page Connect to make an announcement ..91 Using Centrex/Exchange Line Switchhook Flash ..92 Charging a call or charging a forced call ....93 Using Enhanced Override .
  • Page 9 Contents Access External Server Applications ....128 Flexible Feature Codes (FFC) ..... . 129 Accessories .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 2002

    About the Nortel IP Phone 2002 About the Nortel IP Phone 2002 The Nortel IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not configured on all IP Phone 2002 telephones.

  • Page 12: Ip Phone 2002 Models

    About the Nortel IP Phone 2002 IP Phone 2002 models There are two models of the IP Phone 2002, referred to as Phase 1 and Phase 2. The Phase 2 models have some features that are not available on the Phase 1 models. To determine the model of your phone, turn the phone over and locate the label containing the product code (NT code).
  • Page 13 About the Nortel IP Phone 2002 — Message (Inbox) — Outbox/Shift (reserved for future development) — Services — Expand to PC • four call processing fixed keys: — Hold — Goodbye — Handsfree — Mute • shared LAN access with a PC •...

  • Page 14: Telephone Display

    About the Nortel IP Phone 2002 Telephone display The LCD screen on the IP Phone 2002 has three display areas: • The upper display area is used for user-defined feature key labels. • The middle display area is used for single-line information such as...

  • Page 15: Telephone Controls

    About the Nortel IP Phone 2002 Figure 3: IP Phone 2002 Telephone controls Note: Some IP Phone 2002 are equipped with optional key caps. Text in parenthesis indicates labels appearing on the key caps. For example, (Services). Use the Volume control...
  • Page 16 About the Nortel IP Phone 2002 A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is on hold. A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD indicates that the feature is being programmed.
  • Page 17 — Set Info • Password Admin: — Station Control Password Note: The Password Admin menu is not available on all IP Phone 2002 phones. Consult your system administrator. • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured). •...
  • Page 18 About the Nortel IP Phone 2002 Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Press the Speaker key to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active.
  • Page 19 About the Nortel IP Phone 2002 When a message is left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the telephone ringer is ON. Press the Quit key to end an active application. Pressing the...

  • Page 20: Call Features And Flexible Feature Codes

    Managing your Station Control Password Secure communication Your IP Phone 2002 supports secure communication using SRTP and a Pre-Shared Key (PSK) media encryption feature. If the feature is enabled, a security icon (:) appears on the screen when your call is secured using SRTP (PSK).
  • Page 21 About the Nortel IP Phone 2002 To change your password (SCPW): 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Password Admin. 3. Press the Select soft key. 4. Use the dialpad to enter your password at the prompt.
  • Page 22 Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, please contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1.
  • Page 23 About the Nortel IP Phone 2002 6. Choose one of the following soft keys: — to accept the selection. — to return to the Directory menu. 7. Press the Done soft key.

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2002 using the following methods: • Enter and edit text using the telephone dialpad. • Edit text using the soft keys. Entering text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.
  • Page 25 8. Press the Next soft key to submit your changes. Table 2 describes the soft key editing functions on the IP Phone 2002. Table 2: Editing soft key description Description Cancel Action is cancelled.

  • Page 26: Connecting The Components

    Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 27 Connecting the components Figure 4 shows connections on the IP Phone 2002. Figure 4: IP Phone connections...

  • Page 28: Configuring Options

    Virtual Office Login Test Local Mode (for Branch Office) menus are listed when an IP Phone 2002 Class of Service is configured for Virtual Office and Branch Office. For more information, see “Using Virtual Office” on page 111. Note: The...
  • Page 29 Configuring options • “Enabling OnHook Default Path” on page 33 • “Enabling/disabling Call Timer” on page 33 • “Choosing a local dialpad tone” on page 35 • “Choosing a ring type” on page 35 • “Changing feature key labels” on page 36 •...

  • Page 30: Adjusting Volume

    Configuring options 6. Choose one of the following: — Press the Select soft key to save changes and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Adjusting volume To adjust the volume, press the Services key and select Volume...

  • Page 31: Adjusting The Display Screen Contrast

    Telephone Options menu. Note: If you have a Nortel IP Phone KEM attached to your telephone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM. To adjust the display screen contrast: 1.

  • Page 32: Selecting A Language

    Configuring options Selecting a language The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone Options menu. To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

  • Page 33: Enabling Onhook Default Path

    Configuring options 2. Choose one of the following: — Press the Select soft key to save the format and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Enabling OnHook Default Path The OnHook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on-hook.

  • Page 34: Accessing Display Diagnostics

    Configuring options To enable/disable Call Timer: 1. Choose one of the following: — To enable the call timer, press the soft key. — To disable the call timer, press the soft key. 2. Choose one of the following: — Press the Select soft key to save the configuration and return to the...

  • Page 35: Choosing A Local Dialpad Tone

    Configuring options Choosing a local dialpad tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key and select Local DialPad Tone...

  • Page 36: Changing Feature Key Labels

    Configuring options To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: — Press the Select soft key to save the ring type and return to the...
  • Page 37 Configuring options To rename the labels: 1. Press the Select soft key. 2. Press the feature key that is being changed. Note: f you enter a prime DN key, an error message displays. 3. Enter the new information for the feature key label.

  • Page 38: Viewing Telephone Information

    Configuring options 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the soft key to change all feature keys to default values. b. Restore one key label — Press the Select soft key.

  • Page 39: Configuring Call Log Options

    Configuring options 2. Press the Cancel soft key to return to Telephone Options menu. Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 39 • “Configuring New Call indication” on page 40 •...

  • Page 40: Configuring New Call Indication

    Configuring New Call indication You can configure the IP Phone 2002 to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...

  • Page 41: Configuring Preferred Name Match

    Configuring Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the...

  • Page 42: Configuring Area Code Setup

    Configuring options 4. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring Area Code setup Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the telephone number followed by the area code (as opposed to the area...
  • Page 43 Configuring options 4. Press the Select soft key. 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations.

  • Page 44: Configuring Name Display Format

    — Press the Cancel soft key to keep existing configurations. Configuring Name Display format You can configure the IP Phone 2002 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name...
  • Page 45 Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: — Press the Select soft key to save the configuration.

  • Page 46: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from an IP Phone 2002: • “Using off-hook dialing” on page 46 • “Using on-hook dialing” on page 47 •...

  • Page 47: Using On-Hook Dialing

    Making a call 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset 1.

  • Page 48: Using Handsfree Dialing

    Making a call Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. 1. Press the Handsfree key.

  • Page 49: Using The Directory Applications

    To switch from Handsfree to headset: 1. Press the Headset key. Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 2002: • “Making a call using the Corporate Directory” on page 50...

  • Page 50: Making A Call Using The Corporate Directory

    Making a call • “Making a call using the Personal Directory” on page 51 • “Making a call using the Callers List” on page 52 • “Making a call using the Redial List” on page 53 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names.

  • Page 51: Making A Call Using The Personal Directory

    Making a call To scroll to a specific number: 1. Press the Up/Down navigation keys to scroll and highlight a name in Corporate Directory. 2. Choose one of the following: — Press the Dial soft key to dial the resulting number. —...

  • Page 52: Making A Call Using The Callers List

    Making a call Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory and select Callers...

  • Page 53: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the Directory select Redial List. For information on how to configure and use Redial List, refer to “Using the Redial List”...

  • Page 54: Using Predial

    Making a call 3. Choose one of the following: — In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry. — In the Caller List, press the Down navigation key twice to display the date and time of the last call from the...
  • Page 55 Making a call To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear soft key. Re-enter the numbers to be dialed. — To change numbers one-at-a-time, press the Delete soft key to...

  • Page 56: Using Autodial

    Making a call Using AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word “Autodial” next to the appropriate key.

  • Page 57: Using Ring Again

    Making a call 2. Press an AutoDial key in the upper display area to display the number associated with that key. To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number associated with that key.

  • Page 58: Using Last Number Redial

    Making a call To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Press the Ring Again soft key to automatically dial the number.

  • Page 59: Using Speed Call

    Making a call 2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed). Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

  • Page 60: Using System Speed Call

    Making a call To make a Speed Call: 1. Lift the handset. 2. Press the Speed Call Controller soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone.

  • Page 61: Using Hot Line

    Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Press Hot Line to automatically dial the number. Using Intercom Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.
  • Page 62 Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the Hold key to put the current (Hold) call on hold. — Press the Goodbye key to end the call.

  • Page 63: Answering A Call

    Answering a call Answering a call Each incoming call causes the telephone to ring, the LCD indicator beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 64: While On An Active Call

    While on an active call While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 64 • “Transferring a call” on page 65 • “Using Timed Reminder Recall” on page 66 •...

  • Page 65: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds.

  • Page 66: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold.

  • Page 67: Using Attendant Recall

    While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. —...

  • Page 68: Using Call Park

    While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park Extension can be configured to automatically park most calls.
  • Page 69 While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following. — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN...

  • Page 70: Recording A Calling Party Number

    While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

  • Page 71: Displaying Incoming Call Information

    While on an active call Displaying incoming call information Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress: 1.
  • Page 72 While on an active call To use Call Trace without a Call Trace key: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the SPRE code followed by dial the Call Trace FFC to automatically reconnect.

  • Page 73: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 73 • “Using Call Pickup” on page 74 • “Using Call Waiting” on page 75 Using Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in Handsfree mode after one ring;...

  • Page 74: Using Call Pickup

    Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group. To answer a call in your own call pickup group: 1. Lift the handset. 2.

  • Page 75: Using Call Waiting

    Incoming calls 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Directory Number FFC. 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the...
  • Page 76 Incoming calls To return to the first telephone call: 1. Choose one of the following: — Press the Hold key to put the (Hold) second call on hold. — Press the Goodbye key to end the second call. (Goodbye) 2. Press the line (DN) key associated with the first call.

  • Page 77: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 77 • “Using Internal Call Forward” on page 78 • “Using Remote Call Forward” on page 79 •...

  • Page 78: Using Internal Call Forward

    While away from your desk To deactivate Call Forward: Choose one of the following: • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Press the Forward soft key twice.

  • Page 79: Using Remote Call Forward

    While away from your desk 3. Press the Internal Call Forward key. To deactivate Internal Call Forward: Choose one of the following: — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
  • Page 80 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key.

  • Page 81: Securing Your Telephone

    While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone.
  • Page 82 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key. — If dialing the FFC remotely, dial your To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 83: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 83 • “Setting up a conference call” on page 84 •...

  • Page 84: Setting Up A Conference Call

    Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call. The maximum number of people the conference feature supports is either three or six, depending on the configuration of your telephone. To set up a conference call: 1.

  • Page 85: Using The Conferee Selectable Display And Disconnect Feature

    Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call Using the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call.

  • Page 86: Using Group Call

    Talking with more than one person 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees.
  • Page 87 Talking with more than one person 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
  • Page 88 Talking with more than one person To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 89: Working Without Interruption

    Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: —...

  • Page 90: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. • “Using AutoDial Transfer” on page 90 • “Using the Buzz feature” on page 91 • “Using Call Page Connect to make an announcement” on page 91 •...

  • Page 91: Using The Buzz Feature

    Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other.

  • Page 92: Using Centrex/Exchange Line Switchhook Flash

    Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.

  • Page 93: Charging A Call Or Charging A Forced Call

    Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 94 Additional call features 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: 1.
  • Page 95 Additional call features 4. After the dial tone, dial the number to where the call is to be transferred. 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key.

  • Page 96: Using Enhanced Override

    Additional call features 5. Press the Conference soft key. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 97: Using Forced Camp-On Feature

    Additional call features 2. Choose one of the following: — Press the Override key again. — Enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.
  • Page 98 Additional call features 1. Choose one of the following: — Press the Override key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring/ringback signal or a busy/engaged signal, depending on the options chosen.

  • Page 99: Overriding A Busy Signal

    Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: —...

  • Page 100: Using Privacy Release

    Additional call features Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: Press the Privacy Release soft key during a call.
  • Page 101 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- (Goodbye) pitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party.

  • Page 102: Using Voice Call

    Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1.
  • Page 103 Additional call features To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 104: Additional Phone Features

    Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 104 • “Using the Callers List” on page 107 • “Using the Redial List” on page 109 • “Using Virtual Office” on page 111 •...
  • Page 105 Additional phone features 2. Press the Next soft key. 3. Use the dialpad to enter the telephone number. 4. Press the Next soft key. 5. Use the dialpad to enter the name. 6. Choose one of the following: — Press the Done soft key to save the new entry.
  • Page 106 Additional phone features 3. Choose one of the following: — Press the Done soft key to save the changes. — Press the Cancel soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2.

  • Page 107: Using The Callers List

    Additional phone features Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
  • Page 108 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.

  • Page 109: Using The Redial List

    Additional phone features 2. Choose one of the following soft keys: — to delete entire Callers List. — to return to the previous screen. Using the Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list.
  • Page 110 Additional phone features 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key.

  • Page 111: Using Virtual Office

    Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: When designated as the office telephone, the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004, an IP Softphone 2050, or another IP Phone 2002.
  • Page 112 Additional phone features 4. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server”...

  • Page 113: Using Virtual Office On Your Remote Telephone

    The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office. Figure 5: Logged on to an IP Phone 2002 Figure 6: Logged on to an IP Phone 2002 using an IP Phone 2004...

  • Page 114: Using Virtual Office On Your Office Telephone

    Additional phone features Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050 A User information line appears on all displays listing the number of your office telephone. Using Virtual Office on your office telephone When activated for Virtual Office...

  • Page 115: Logging Out Of Virtual Office

    Additional phone features 2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual soft key to log in to another IP Phone. Logging out of Virtual Office To log out from a remote telephone: 1.

  • Page 116: Troubleshooting Virtual Office

    Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP active (not idle).
  • Page 117 Go to an remote IP Phone IP Phone 2004 or 2004 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 2002 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect User ID Enter correct User ID.

  • Page 118: Using Media Gateway 1000B

    Additional phone features Table 3: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.

  • Page 119: Using Test Local Mode

    Additional phone features Using Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key.

  • Page 120: Troubleshooting Mg 1000B

    Additional phone features 3. Press the Select soft key (the telephone registers back to the Main Office). Troubleshooting MG 1000B MG 1000B can display error messages on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshooting MG 1000B Display Message Probable Cause Actions...

  • Page 121: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 121 • “Activating Message Registration” on page 123 • “Using Maid Identification” on page 125 •...
  • Page 122 Using Hospitality features 4. Press the Goodbye key. (Goodbye) To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1.

  • Page 123: Activating Message Registration

    Using Hospitality features 4. Press the Goodbye key. (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room DN. 3.
  • Page 124 Using Hospitality features 4. Press the key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key.

  • Page 125: Using Maid Identification

    Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the DN for the room for which the cleaning status is being changed.

  • Page 126: Displaying Room Status

    Using Hospitality features 6. Press the Room Status key. Displaying Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key.
  • Page 127 Using Hospitality features Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN displays followed by a two-digit code.The second digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested...

  • Page 128: Access External Server Applications

    Access External Server Applications Access External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2002. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

  • Page 129: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 5 to keep track of the FFCs assigned by your system administrator. Table 5: Flexible Feature Codes (Part 1 of 2) Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate...
  • Page 130 Flexible Feature Codes (FFC) Table 5: Flexible Feature Codes (Part 2 of 2) Feature Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change...

  • Page 131: Accessories

    The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 48 additional keys.
  • Page 132 Accessories...

  • Page 133: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information VCCI Class B statement for Japan この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと があります。 取扱説明書に従って正しい取り扱いをして下さい。 DenAn regulatory notice for Japan...
  • Page 134 Regulatory and safety information...

  • Page 135: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
  • Page 136 Terms you should know Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone reserved for future feature development. An audible non-working tone is generated along with a display message “Service not available”...
  • Page 137 IP Phone Key Expansion Module (KEM) An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2002, providing a total of 48 keys. Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed.
  • Page 138 Terms you should know More... An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 139 Terms you should know Primary directory number The main extension number on your telephone. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.
  • Page 140 Terms you should know Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More... key. These keys are also used to configure parameters in Telephone Option menu.
  • Page 141 Terms you should know User Interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker and the Handsfree feature.
  • Page 142 Terms you should know...

  • Page 143: Index

    Index Index Charge a call or charge a forced call 93 About the IP Phone 2002 11 Communication Server 1000 135 Answer a call 63 Conferee Selectable Display and Attendant 135 Disconnect 85 Attendant Recall 67 Conference call 84 AutoDial 56, 135...
  • Page 144 Index Line (DN) key 16 Local Area Network (LAN) 11 Fastbusy signal 136 Local DialPad Tone 35 Feature display 136 Local mode 118 Fixed key 136 Flexible Feature Code (FFC) 74, Maid Identification 125 Flexible Feature Codes (FFCs) Make Set Busy 89 Malicious Call Trace 71 Media Gateway 1000B 118 Goodbye key 16, 136...
  • Page 145 Index Place a call on hold 64 Special dial tone 140 Predial feature 54 Speed Call 59 Primary directory number 139 SRTP (PSK) 20 Privacy Release 100 Station Control Password (SCPW) Private Line 139 Status Messages 140 Programmable line (DN)/feature keys (self-labeled) 15, 139 Switchhook 140 System or Switch 140...
  • Page 146 Index...

  • Page 148: User Guide

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Document Number: NN10300-050 Document Release: Standard 7.00...

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