Nortel IP Phone 2002 User Manual
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Nortel IP Phone 2002 User Manual

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IP Phone 2002

User Guide

MCS 5100 Release 4.0
Standard 01.05
NN42020-126
Part No.
March 2009

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  • Page 1: User Guide

    Standard MCS 5100 Release 4.0 Standard 01.05 NN42020-126 Part No. March 2009 IP Phone 2002 User Guide...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks. IBM, Lotus, and Lotus Notes are trademarks of IBM Corporation.

  • Page 3: Table Of Contents

    Meet Me audio conferencing ......... 23 IP Phone 2002 User Guide...
  • Page 4 Using the IP Phone 2002 quick buttons ....... . .
  • Page 5 Displaying IP Phone 2002 information ........
  • Page 6 Standard Incoming-call options ..........67 Redirecting a call .
  • Page 7 Restarting your Nortel IP Phone 2002 ........
  • Page 8 Appendix C: Multimedia PC Client for IBM Lotus Notes and the IP Phone 2002 ......103 Configuring your Multimedia PC Client for IBM Lotus Notes to control your IP Phone 2002: .

  • Page 9: Revision History

    January 2007 Standard 01.01. This document is issued to support Multimedia Communication Server 5100 Release 4.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2002 User Guide (NN10319-113). November 2005 Standard 3.0. This document is up-issued to support MCS 5100 Release 3.5.
  • Page 10 Standard NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 11: New In This Release

    The following settings are overridden during an E911 call: • Do Not Disturb (DND) enabled • Call Forwarding (CFW) enabled • Routable Services enabled This feature also gives the callback priority if the Application Server is in a minor or major overload situation. IP Phone 2002 User Guide...

  • Page 12: Mcp Granular Service Packaging

    Other changes This document was renumbered from NN10319-113 to NN42020-126. This document includes safety information about the use of connecting cables, power cords, and AC adaptors that ship with the equipment or that Nortel specifies. NN42020-126 MCS 5100 Release 4.0 Standard 01.05...

  • Page 13: Regulatory And Safety Information

    Standard Regulatory and safety information This chapter contains regulatory and safety information. Safety Information IP Phone 2002 User Guide...
  • Page 14 Standard NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 15: Introduction

    Standard Introduction This guide describes how to install, configure and use your Nortel IP Phone 2002. The topics in this chapter include: • “How this guide is organized” on page 15 • “Audience” on page 16 • “Text conventions” on page 16 •...

  • Page 16: Audience

    Standard For a brief overview of how to use the Multimedia PC Client for IBM Lotus Notes to control your IP Phone 2002 (a configuration called the Multimedia PC Client IBM Lotus Notes Set), see “Appendix C: Multimedia PC Client for IBM Lotus Notes and the IP Phone 2002”...

  • Page 17: Acronyms

    VoIP Voice over IP Wide Area Network Related publications For more information, see the following publications: • IP Phone 2002 Quick Reference (NN42020-119) • IP Phone 2004 Quick Reference (NN42020-122) • IP Phone 2004 User Guide (NN42020-103) • IP Phone 2007 User Guide (NN42020-104) •...

  • Page 18: How To Get Help

    Standard How to get help For service issues, contact your local support or Information Services team. NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 19: Ip Phone 2004 Overview

    Standard IP Phone 2004 overview This chapter describes the features and services on your IP Phone 2002 and some basic functions. The topics in this chapter include: • “Features and services” on page 19 • “Useful terms” on page 21 •...
  • Page 20 — roaming between domains in the same system (This feature depends on system provisioning, contact your system administrator for details.) Your IP Phone 2002 also provides features that are not available on traditional phone systems including: •...

  • Page 21: Useful Terms

    IP Phone 2002. Multiple user logon Your IP Phone 2002 can support up to four lines. Therefore, four people can log on to a single IP Phone 2002 to receive and place calls. The first person who logs on to the telephone has the primary line. You can be logged on to several IP Phones at the same time.

  • Page 22: Address Book

    Outbox Your IP Phone 2002 keeps track of all the calls you have made. You can view the calls you have made by pressing the outbox button. You can redial entries from your outbox by pressing a soft key.

  • Page 23: Presence

    Getting to know the IP Phone 2002 Look over your IP Phone to familiarize yourself with its features. IP Phone 2002 buttons Your IP Phone 2002 includes buttons that provide instant access to features of the telephone. Figure 1 “IP Phone 2002” on page 24 shows the layout and buttons on your IP Phone 2002.

  • Page 24: Using The Ip Phone 2002 Quick Buttons

    LED Using the IP Phone 2002 quick buttons The IP Phone 2002 quick buttons provide access to preprogrammed services. The quick buttons are located under the navigation buttons on your IP Phone 2002. NN42020-126 MCS 5100 Release 4.0 Standard 01.05...
  • Page 25 Table 1 “IP Phone 2002 quick buttons” on page 26 lists the IP Phone 2002 quick buttons and functions. Figure 3 “IP Phone 2002 display”...
  • Page 26 Standard Table 1 IP Phone 2002 quick buttons Press this quick button To activates this function and soft key Address book Access to a network-based address book. Press • Call to place a call to the entry that appears on the display •...
  • Page 27 Use to select an alternate server. The screen displays Use Alternate Server?" and displays the IP address and Port of the alternate server. Press • Ok to have your IP Phone 2002 try to connect to the alternate server • Cancel to return to the idle display Quit Cancel a feature or function.
  • Page 28 • line status icons that change according to call activity. For more information about icons see “Recognizing common IP Phone 2002 icons” on page • if there is more information to display use the navigation buttons to view the information.

  • Page 29: Entering Alphanumeric Characters

    You can cycle through the letters (and then the number) by pressing the number button repeatedly. Names or words that have two adjacent letters that require the same button, such as in the name nortel, are entered by entering the first character, briefly pausing, and entering the next letter.

  • Page 30: Search For Addresses

    Standard In alphanumeric dialing, the 1 dialpad button represents the following characters. Table 3 Characters Character Name at sign star (used as a wildcard symbol in global searches) period dash underscore & ampersand ’ apostrophe carat question mark exclamation point left parenthesis right parenthesis comma...

  • Page 31: Searching For Addresses

    Press Modify to modify the entry. Press Ok to return to the idle display. Helpful hints When you use the IP Phone 2002 menus or enter text, remember the following tips: • In a numbered menu list, press the dialpad number that corresponds to the item on the list to select it.

  • Page 32: Recognizing Common Ip Phone 2002 Icons

    To capitalize a letter, enter the letter using the dialpad and then press the up navigation button to apply capitalization. Recognizing common IP Phone 2002 icons The IP Phone 2002 displays icons to indicate call and feature status. The following table presents some of the common icons that appear on the display. Icon Meaning The telephone line is idle.

  • Page 33: Installation And Initialization

    Standard Installation and initialization This chapter describes how to install and initialize your IP Phone 2002. The topics in this chapter include: • “Before you begin” on page 33 • “Installing your IP Phone 2002” on page 34 • “Initializing your IP Phone 2002” on page 35 •...

  • Page 34: Installing Your Ip Phone 2002

    Standard Installing your IP Phone 2002 Warning: Severe damage occurs if your IP Phone 2002 is plugged into an ISDN connection. Contact your administrator to ensure that you plug the telephone into a 10/100BaseT Ethernet jack. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the telephone base and connect the other end of the handset cord to the handset.

  • Page 35: Initializing Your Ip Phone 2002

    Standard Initializing your IP Phone 2002 When you power on the IP Phone 2002 for the first time, you see the introduction screen with a flashing Nortel Networks display as shown in Figure 5 “Introduction screen” on page Figure 5 Introduction screen...

  • Page 36: Enter An Activation Key

    Tip: You can contact your system administrator to determine the correct information to use during the initialization procedure. Enter an activation key When the IP Phone 2002 connects to the server, the Activation key screen appears. Note: Your activation key is provided by your system administrator.

  • Page 37: Log On To Your Ip Phone 2002

    Enter the activation key and press the Ok soft key. After the IP Phone 2002 is provisioned, the telephone displays an idle display that indicates you are ready to use the phone, or you receive a prompt to log on.

  • Page 38: Choosing Your Location

    After you enter your password you are prompted to choose your location if the IP Phone 2002 was provisioned into the database and a user was assigned. Your system can serve different locations. For your safety, you must specify your location so that emergency services can be routed to you if they are needed.

  • Page 39: Resetting Your Ip Phone 2002

    51) or unplug your telephone. Upgrading firmware Tip: Ensure your IP Phone 2002 has the most recent firmware. If there is a new firmware load available, you need to upgrade your phone. When the display prompts you to upgrade your firmware, if you want to upgrade your firmware immediately, press the Now soft key.
  • Page 40 Standard NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 41: Configuration

    Standard Configuration This chapter describes the settings that you can customize on your IP Phone 2002. The topics in this chapter include: • “Configuration menu” on page 41 • “Adjusting volume settings” on page 42 • “Adjusting the contrast settings” on page 45 •...

  • Page 42: Adjusting Volume Settings

    Standard Config menu option Reset Phone Switch Controller Tip: For quick selection, press the number on the dialpad that corresponds to the menu item. Use the up and down navigation buttons to scroll through the Configuration menu list. To reach the beginning of the list, press the start (*).

  • Page 43: Adjust The Ring Pattern

    Standard Adjust the ring pattern The IP Phone 2002 has several ring patterns. You can select a ring pattern to distinguish when your telephone rings. Press the Config soft key. Choose the Volume Setting option and press the Select soft key.

  • Page 44: Adjusting Handsfree Volume

    Standard Choose the Headset Volume option and press the Select soft key. Use the right and left navigation buttons to increase and decrease the volume. A shaded bar graph indicates the volume level. Press Ok. Select another volume setting to change. Press Save to apply the change you have just made.

  • Page 45: Adjusting The Contrast Settings

    Press the Ok soft key to change the Alphanumeric dialing option. Press the Cancel soft key to exit without saving your changes. Note: For more information about using alphanumeric dialing, “Entering alphanumeric characters” on page IP Phone 2002 User Guide...

  • Page 46: Configuring The Im Display

    Standard Configuring the IM display You can choose to block incoming instant messages so that the text does not appear on the telephone display. Instant messages are not blocked by default. Press the Config soft key. Choose the Preferences option and press the Select soft key. Choose the IM Display option and press the Change soft key.

  • Page 47: Configuring The Ignore Action

    You can configure the actions of the Ignore soft key. The Local setting stops an incoming call from ringing on your IP Phone 2002. Any other devices defined in your ring list continue to ring for the duration of the ring list before advancing to the next ring list.

  • Page 48: Specifying Location

    Standard Specifying location You can access the system from different locations. For example, you can move to another building or temporarily log on to another IP Phone. When you log on, the system prompts you to select your location (from a predefined list). The location is needed to correctly route emergency services.

  • Page 49: Configuring Time Preferences

    Choose the Time Preferences option and press the Select soft key. Press the TZone soft key. Use the up and down navigation buttons to scroll through the list of time zones. Choose the time zone format you want and press the Select soft key. IP Phone 2002 User Guide...

  • Page 50: Changing Time Format

    Choose the Display Version option and press the Select soft key. The screen displays the system release, build and date, IPCM IP address and port, firmware version, MAC address, IP address of the IP Phone 2002, and terminal ID, domain, and location.

  • Page 51: Resetting Your Ip Phone 2002

    Press the Ok soft key to confirm the reset or press Cancel to return to the idle display. Switching server control If you lost the connection to your server, your IP Phone 2002 automatically switches to the secondary server. You can also manually switch to the secondary server.
  • Page 52 Standard NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 53: Make And Receive Calls

    “Placing a call on hold” on page 63 • “Call Park” on page 64 • “Transfer a call” on page 65 • “Incoming-call options” on page 67 • “Sending and receiving instant messages” on page 69 IP Phone 2002 User Guide...

  • Page 54: Basic Functions

    Standard Basic functions Table 6 “Common functions” on page 54 lists the steps for some of the functions you use everyday. Table 6 Common functions Do this Place a call 1. Pick up your handset or press the Handsfree button to go off-hook on the primary line (the green line button).

  • Page 55: Soft Key Dialing Options

    Note: The Rdial soft key appears on the display after you have made your first call. Placing a call You can make calls with your IP Phone 2002 in any of the ways shown in Table 8 “Calling methods” on page...

  • Page 56: Enter An Address

    Standard Tip: Press to disconnect from the call at any time. Enter an address To make a call, you can dial a number (numeric address such as, 555-1212) or an alphanumeric SIP address (jdoe2@domain.com). Using the dialpad Use the dialpad to dial the number. The left navigation button acts as a backspace button.

  • Page 57: Search For Addresses

    Name Search Enter all of the characters in a name. Searching the global address book Press the Srch soft key on the idle display of your IP Phone 2002. Highlight the field that you want to search. Press Select. Enter your search parameter.

  • Page 58: Adding A Subject To A Call

    Standard Press Call to initiate a call or press Save to add this entry to your personal address book. Tip: You can also access the search capability through the Services menu. For more details, see “Searching the global address book” on page Adding a subject to a call You can send a line of text to explain the subject of the call.

  • Page 59: Answering A Call

    Ignre Stop the call from ringing and process it through a ring list. “Incoming-call options” on page 67 for more information. Note: For information about setting up ring lists, see Personal Agent User Guide (NN42020-100). IP Phone 2002 User Guide...

  • Page 60: Active Call Actions

    Receiving a second call If you are on an active call and a second call comes in on the same line, the IP Phone 2002 alerts you with an audible beep and by displaying the ringing call information. Note: You cannot receive a second call while you are on an emergency services call.

  • Page 61: Switching Between Active Calls On The Same Line

    • Choose csmith’s call and press the Switch soft key to place mjane on hold and switch the call back to csmith. Tip: Switching between calls works for both incoming and outgoing calls. IP Phone 2002 User Guide...

  • Page 62: Ending A Call

    Jdoe presses the Hold soft key to resume the conversation with csmith. Conference calls Use the IP Phone 2002 to connect calls to form a conference. While you are on a call, you can initiate a conference call to connect new parties to the call.

  • Page 63: Placing A Conference Call To An Entry In Your Inbox, Outbox

    Retain the original call by placing it on hold, and then answer the second call. Note: You cannot place an emergency services call on hold. Press the Hold button to place the other party on hold. icon beside the line button flashes. IP Phone 2002 User Guide...

  • Page 64: Call Park

    Standard Press the line button associated with the call on hold to resume the conversation. Call Park You can park an active call so that another user can retrieve it. A call can be parked and assigned a call ID for general retrieval or it can be parked for a specific user.

  • Page 65: Parking A Call For A Specific User

    Enter the address where you want to transfer this call, or press the quick buttons to access and select an entry from the inbox, outbox, or address book. Press the Trnsfr soft key. The display prompts you to select whether you want to consult with the called party. IP Phone 2002 User Guide...

  • Page 66: Making A Consult Transfer

    Standard Press the No soft key to complete the transfer without consulting with the party you are calling. The original called party is placed on hold. The display confirms if the transfer is complete or fails. Press the Ok soft key to return to an idle display or if the transfer failed, press the line key to reconnect the call.

  • Page 67: Incoming-Call Options

    Ignre Stop the call from ringing on your IP Phone 2002 (call handling depends on the feature settings). The call is then handled by your ring list. For more information about Ignore feature settings see “Configuring the...

  • Page 68: Redirecting Incoming Call By Using The Outbox Or Address Book

    Standard Redirecting incoming call by using the outbox or address book Press the Redrct soft key. Press an outbox or address book quick button. Choose the entry and press the Select soft key. Press the Redrct soft key. Decline calls When you decline an incoming call, your telephone stops ringing.

  • Page 69: Ignoring A Call

    Tip: For more information about creating a ring list, see Personal Agent User Guide (NN42020-100). Sending and receiving instant messages Your IP Phone 2002 sends a beep to alert you when you receive an instant message (IM) and shows the message on the display. IP Phone 2002 User Guide...
  • Page 70 Standard To send an instant message, press the quick button and select the Send IM option. Tip: For more information about instant messaging see “Instant messaging” on page NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 71: Call Management

    Standard Call management This chapter describes how to manage your calls efficiently by using both the IP Phone 2002 quick buttons and advanced features in the View menu. The topics in this chapter include: • “View menu” on page 71 •...

  • Page 72: Accessing The List Of Friends

    Accessing the list of friends You can maintain a list of users that you frequently contact by using the Personal Agent. Use the View menu on your IP Phone 2002 to see who, in your list of friends, is connected or unavailable.

  • Page 73: Changing Your Presence Status

    Ignore feature. This feature depends on your service package. Press the Select soft key. Choose a presence option and press the Select soft key. Press the Ok soft key to confirm. IP Phone 2002 User Guide...

  • Page 74: Customizing Presence Options

    Standard Customizing presence options You can add up to four customized presence options to either the Connected or Unavailable options list. The text for a customized presence option can be up to 32 characters in length. Press the View soft key. Choose the Presence option and press the Select soft key.

  • Page 75: Adding Call Subjects

    Recipients must scroll to see messages longer than 24 characters. Press the View soft key. Choose the Reject Reasons option and press the Select soft key. Press the Add soft key and enter the text. IP Phone 2002 User Guide...

  • Page 76: Viewing Line Information

    Press the Ok soft key to return to the View menu. Inbox Your IP Phone 2002 maintains an inbox list of calls that you returned. You can access this list using the View soft key or by pressing the inbox quick button NN42020-126 MCS 5100 Release 4.0...

  • Page 77: Calling An Inbox Entry

    Use the navigation buttons to choose a particular user, and press the Select soft key to access that inbox. Choose an entry or enter the number associated with the entry. Press the Call soft key to dial the entry and return the call. IP Phone 2002 User Guide...

  • Page 78: Calling An Inbox Entry While You Are On A Call

    Standard Calling an inbox entry while you are on a call Press Choose an entry or enter the number associated with the entry. Press Select. The active call is placed on hold and the new call rings. Saving an inbox entry to the address book Choose the entry and press the right navigation button to access entry details.

  • Page 79: Address Book

    To delete all of the inbox entries, press the All soft key. Address book Use IP Phone 2002 to keep a list of addresses. Tip: Use the right navigation button to access details, including presence status. Use the left navigation button to scroll back to the previous screen.

  • Page 80: Editing An Entry In The Address Book

    "Add to Friends?" Press the Yes or No soft key. Outbox The IP Phone 2002 keeps a list of all your outgoing calls in the outbox. Accessing your outbox Press Press the View soft key, choose the Outbox option and press the Select soft key.

  • Page 81: Deleting An Outbox Entry

    Press the Save soft key. The display prompts, “Save as >”. You can change the entry text. Press the Save soft key again. The display prompts "Add to Friends?". Press the Yes or No soft key. IP Phone 2002 User Guide...
  • Page 82 Standard NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 83: Advanced Features And Services

    Standard Advanced features and services This chapter describes the many advanced features of your IP Phone 2002. The topics in this chapter include: • “Services menu” on page 83 • “Stock query” on page 84 • “Instant messaging” on page 85 •...

  • Page 84: Stock Query

    If several users are logged on to the telephone, then the system prompts you to select your line button. Stock query You can configure your IP Phone 2002 to display stock quotes. Note: To determine whether his feature is activated for your system, contact your system administrator.

  • Page 85: Removing A Stock Query Entry

    From the idle display screen, select the Servcs soft key. Press the down navigation button to choose the Send IM option and press the Select soft key. Enter the recipient’s address (for example, jdoe2@domain.com). Press the Next soft key. IP Phone 2002 User Guide...

  • Page 86: Sending An Im To An Entry In Your Inbox, Outbox, Or Address Book

    Standard Enter your message text. Press the Send soft key. You can press the Next soft key enter another text message and, press the Send soft key to continue sending IMs to this same address. Tip: For a shortcut to the Send IM option, press the button and use the navigation buttons to scroll through the options.

  • Page 87: Call Forward

    The system deletes any additional instant messages. It is important to clear your instant messages. Call Forward You can forward your calls to other locations by using your IP Phone 2002 Call Forward feature. This feature overrides routing rules you have configured through the Personal Agent.

  • Page 88: Cancelling Call Forward

    When you press the forwarded line button, call forwarding is canceled immediately. Do Not Disturb The Do Not Disturb (DND) feature blocks all calls on a line. Your IP Phone 2002 does not ring when a call arrives. NN42020-126 MCS 5100 Release 4.0 Standard 01.05...

  • Page 89: Enabling Dnd

    Standard If your IP Phone 2002 is the only device defined in your active ring list, incoming calls are sent to the next ring list. If you have several contacts in your ring list the other devices ring for the defined number of rings before the call moves to the next ring list.

  • Page 90: Logging Off

    Standard Enter your user ID and press Login. Enter your password and press Login. Choose your location and press Select. Enter an amount of time (press the Days/Hours soft key to toggle between the day field and hour field) and press Timed, or press the Login soft key to use the network provisioned values.

  • Page 91: Searching The Global Address Book

    Press the Srch soft key to continue searching the global address book. You can call the entry or save it to your personal address book. Press the Cancel soft key to return to the idle display. IP Phone 2002 User Guide...

  • Page 92: Global Address Book Restrictions

    When the Global Address Book Enabled parameter is configured to false, the Srch soft key is not displayed on the idle screen of the Nortel IP Phone 2002. When the Global Address Book Enabled parameter is configured to false and a user selects Global Search from the Quick Servcs or Services menu, the system displays the following error messages.

  • Page 93: Programming Line Buttons

    Follow the prompts to enter the information to program this key. Removing features from a line button Press the Servcs soft key. Press the down navigation button to choose the Program Key option and press the Select soft key. IP Phone 2002 User Guide...
  • Page 94 Standard The display lists the line keys that are available to program. Use the up and down navigation buttons to scroll through this list. Highlight the key you want to remove programming from and press the Remove soft key. The text label for the key is deleted. The key is now available as a line key or for programming.

  • Page 95: Troubleshooting

    “Quality of service information” on page 98 Locate the MAC address Examine your IP Phone 2002. The white label on the left of the telephone lists a series of numbers. The last number is the MAC address (similar to 00 60 38 XX XX XX).

  • Page 96: Restarting Your Nortel Ip Phone 2002

    Standard Figure 8 MAC address location Restarting your Nortel IP Phone 2002 There are two ways to manually restart your IP Phone 2002. To manually restart your phone: Power cycle (unplug and replug) your phone. Press the Config soft key and select the Reset Phone option.

  • Page 97: Use Sip Addresses

    Note: The changed setting applies only to the current active call. The settings return to default for the next call. During an active call, press the Audio soft key. IP Phone 2002 User Guide...

  • Page 98: Quality Of Service Information

    Standard Select the Change audio setting option and press Ok. Use the navigation buttons to highlight the required quality setting and press Select. Tip: Your system administrator sets the default codec and framesize for all your calls. A general rule for selecting the codec and framesize is as follows. Table 15 Codec and framesize High quality Medium quality...

  • Page 99: Appendix A: Multimedia Pc Client And The Ip Phone 2002

    Note: The ability to use your Multimedia PC Client to control your IP Phone 2002 depends on your service package. Note: You must be logged on to both the IP Phone 2002 and the Multimedia PC Client for the Multimedia Client Set to work.

  • Page 100: Ip Phone 2002 Indicator

    Standard Select the Network controls the i200x telephone when PC Client exits check box if you want the network to take over control of the IP Phone 2002 when the Multimedia PC Client exits. This feature is selected by default.

  • Page 101: Appendix B: Multimedia Office Client And The Ip Phone 2002

    Client Set. For more information about this Multimedia Client Set, see Multimedia Office Client User Guide (NN42020-139). Note: You must be logged on to both the IP Phone 2002 and the Multimedia Office Client for the Multimedia Client Set to work.

  • Page 102: Ip Phone 2002 Indicator

    IP Phone 2002 indicator The Multimedia Office Client main window has a tool bar with a 200x toggle button. This button is highlighted when the Multimedia Office Client controls the IP Phone 2002 for voice telephony. NN42020-126 MCS 5100 Release 4.0 Standard 01.05...

  • Page 103: Appendix C: Multimedia Pc Client For Ibm Lotus Notes And The Ip Phone 2002

    Multimedia Client Set. For more information about this Multimedia Client Set, see Multimedia PC Client for IBM Lotus Notes User Guide (NN42020-148). Note: You must be logged on to both the IP Phone 2002 and the Multimedia PC Client for IBM Lotus Notes for the Multimedia Client Set to work.

  • Page 104: Ip Phone 2002 Indicator

    The Multimedia PC Client for IBM Lotus Notes main window has a tool bar with a 200x toggle button. This button is highlighted when the Multimedia PC Client for IBM Lotus Notes controls the IP Phone 2002 for voice telephony. NN42020-126 MCS 5100 Release 4.0 Standard 01.05...

  • Page 105: Appendix D: Dhcp Parameter Configuration

    Standard Appendix D: DHCP parameter configuration After you power up your IP Phone 2002, if the display indicates that the server is unreachable and the phone continuously resets, you must configure some parameters. Considerations for parameter configuration When configuring parameters, consider the following items: •...

  • Page 106: Begin The Initialization Process

    Tip: If you miss the flashing introduction screen, unplug and plug in your IP Phone 2002 to reach the configuration screen where you can press the soft keys. If your network supports DHCP go to “If your network supports DHCP”...
  • Page 107 Select Yes if the network infrastructure supports 802.1x port-based network access control. Data VLAN 0-N, 1-Yes Default 0 (for No) Note: You are not prompted for Data VLAN if PC port is set to 0 for Off. IP Phone 2002 User Guide...
  • Page 108 Standard Table 16 DHCP configuration parameters Parameter Value Definition Data VLAN Cfg 0-Auto, 1-Man Default 1 (for Man) Note: You are not prompted for Data VLAN Cfg if LLDP or Data VLAN are not enabled and PC Port is set to 0 for Off.

  • Page 109: If Your Network Does Not Support Dhcp

    Table 17 “Configuration parameters” on page 109. Warning: The VLAN parameter must not be selected unless the underlying network switches are configured to filter on VLAN IDs. Otherwise, the IP Phone 2002 can fail to work properly. Table 17 Configuration parameters Parameter Value...
  • Page 110 Standard Table 17 Configuration parameters Parameter Value Definition S1 IP <valid Server IP address> Primary server (IP Client Manager or Multimedia PC Client) IP address S1 PORT 5000 Primary server port S1 ACTION Primary action code (enter 1 for UNIStim) S1 RETRY Count Primary retry count S2 IP...

  • Page 111: Automatic Voice Vlan Id Configuration

    (the VOICE VLAN ID) is not required. The IP Phone is configured when the Automatic VOICE VLAN Discovery using DHCP approach. The following steps are automatically taken to obtain the VOICE VLAN ID. IP Phone 2002 User Guide...

  • Page 112: Gratuitous Address Resolution Protocol Protection

    Standard The IP Phones perform an initial DHCP Discovery Request in the default VLAN. The DHCP server returns a DHCP Ack message with an IP address in the data VLAN and one or more voice VLAN IDs in the vendor-specific field. The IP Phone reads and saves the VOICE VLAN IDs.

  • Page 113: Extensible Authentication Protocol

    Accounting (AAA) schemes, such as Remote Authentication Dial In User Service (RADIUS). Radius is defined in RFC 2865. What to do next After the IP Phone 2002 locates the server, follow the instructions in Table 18 “What to do next” on page 113.
  • Page 114 Standard NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...

  • Page 115: Appendix E: Customer Support

    Standard Appendix E: Customer support You can order the following parts and supplies for your IP Phone 2002 from your authorized distributor. Table 19 Parts and supplies Description Part number Power supply—North America A0619627 Power supply—Europe A0619635 Power supply—Australia, New Zealand A0647042 Power supply—Japan...

  • Page 116: Nn42020-126 Mcs 5100 Release 4.0 Standard 01.05 March

    Standard NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009...
  • Page 117 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks.

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