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Nortel 2002 User Manual

Nortel networks ip phone user guide 2002
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Nortel Networks Communication Server 1000
IP Phone 2002
User Guide

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Summary of Contents for Nortel 2002

  • Page 1 Title page Nortel Networks Communication Server 1000 IP Phone 2002 User Guide...

  • Page 3: Revision History

    Revision history September 2004 Standard 3.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the IP Phone 2002 ......11 Basic features ........11 Telephone controls .
  • Page 6 Contents Configure call log options ......44 Configure the Callers List log ..... . 45 Configure New Call indication .
  • Page 7 Contents Use Attendant Recall ....... 72 Use Call Park ........73 Record a Calling Party Number .
  • Page 8 Accessories ........138 IP Phone Key Expansion Module (KEM) ....138...
  • Page 9 Contents Terms you should know ......139 Index ......... . 147...
  • Page 10 Contents...

  • Page 11: About The Ip Phone 2002

    About the IP Phone 2002 The Nortel Networks IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.
  • Page 12 About the IP Phone 2002 Note 1: Your IP Phone 2002 may not be configured to support soft key functionality. Consult your system administrator. • multi-field LCD display screen • speaker for on-hook dialing or on-hook listening • volume control bar for adjusting ringer, speaker, handset, and headset volume •...

  • Page 13: Telephone Controls

    Figure 2 shows the IP Phone 2002. Figure 2: IP Phone 2002 Telephone controls Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services). About the IP Phone 2002...
  • Page 14 About the IP Phone 2002 (Goodbye) (Hold) (Message) Programmable line (DN)/feature keys extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed.
  • Page 15 Press the navigation keys to access the following (Services) items: • • • About the IP Phone 2002 Services key and use the Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Display diagnostics —...
  • Page 16 Note 1: Press the Services from any menu or menu item. • Password Admin be available on your IP Phone 2002. Consult your system administrator. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
  • Page 17 Pressing the (Quit) affect the status of calls currently on your telephone. reserved for future development. (Expand) reserved for future development. About the IP Phone 2002 (self-labeled) are located below More.. key to access the next Soft keys (self-labeled). Quit...

  • Page 18: Telephone Display

    About the IP Phone 2002 Telephone display The IP Phone 2002 has two display areas: • The upper display area contains single-line information for items such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and set information.

  • Page 19: Call Features And Flexible Feature Codes

    Directory, Redial List and Callers List). Your initial SCPW is defined by your system administrator. Please contact your system administrator for detailed information. To change your SCPW: (Services) About the IP Phone 2002 1. Press the Services 2. Press the Up/Down...
  • Page 20 7. Use the dial pad to enter the new password. 8. Press Select to accept the new password. Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, please contact your system administrator. 1. Press the Directory 2. Press the Up/Down...
  • Page 21 About the IP Phone 2002 3. Use the dial pad to enter your password (if Password Protection is enabled). 4. Press the Enter key. 5. Press the Up/Down highlight one of the following: — Enable Password Protection — Disable Password Protection 6.

  • Page 22: Enter And Edit Text

    Enter and edit text Enter and edit text You can enter and edit text on your IP Phone 2002 using the following methods: • Enter and edit text using the telephone dialpad. • Edit text using the soft keys. Enter text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.
  • Page 23 Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 1 describes the soft key editing functions on the IP Phone 2002. Table 1: Editing soft key description Cancel Choose Clear Case...

  • Page 24: Connect The Ip Phone 2002 Components

    Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
  • Page 25 Connect the IP Phone 2002 components 5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. Figure 4 shows connections on the IP Phone 2002. Figure 4: IP Phone connections...

  • Page 26: Configure Options On The Ip Phone 2002

    Station Control Password. • Virtual Office Login menus are listed when an IP Phone 2002 Class of Service is set for Virtual Office and branch office. For more information, see page 119. Note: The Password Mode menus may not be available on your IP Phone 2002.

  • Page 27: Use The Telephone Option Menu

    Use the Telephone Option menu To use the Telephone Option menu: (Services) Configure options on the IP Phone 2002 1. Press the Services 2. Press the Up/Down scroll and highlight Telephone 3. Press the Select key. 4. Use the Up/Down...

  • Page 28: Adjust Volume

    Configure options on the IP Phone 2002 Adjust volume To adjust the volume, press the adjustment…from the Telephone Option following: • Ringer • Handset • Handsfree • Buzzer To adjust Ringer volume: Services key and select menu. Choose one of the 1.
  • Page 29 Configure options on the IP Phone 2002 4. Choose one of the following: — Press the — Press the Select key to save the volume level and return to the Telephone Option menu. Cancel key to keep existing settings.
  • Page 30 Configure options on the IP Phone 2002 To adjust Handset listen volume: To adjust the Handsfree listen volume: 1. Press the Up/Down scroll and highlight Handset 2. Press the Select key. 3. To increase or decrease the volume, do one of the following: —...
  • Page 31 Configure options on the IP Phone 2002 3. To increase or decrease the volume, do one of the following: — Press the — Press the 4. Choose one of the following: — Press the — Press the Lower/Higher Up/Down navigation keys.
  • Page 32 Configure options on the IP Phone 2002 To adjust the Headset listen volume: To adjust the Buzzer volume: 1. Press the Up/Down scroll and highlight Headset 2. Press the Select key. 3. To increase or decrease the volume, do one of the following: —...
  • Page 33 Configure options on the IP Phone 2002 3. To increase or decrease the volume, do one of the following: — Press the — Press the 4. Choose one of the following: — Press the — Press the Lower/Higher Up/Down navigation keys.

  • Page 34: Adjust Display Screen Contrast

    To adjust the LCD display screen contrast, press the select Contrast adjustment Note: If you have a Nortel Networks IP Phone KEM attached to your telephone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast setting for the IP Phone KEM.

  • Page 35: Select A Language

    The display is available in multiple languages. To choose a language, press the Services key and select Option menu. To select a language: Configure options on the IP Phone 2002 Language… from the 1. Press the Up/Down scroll and highlight the desired language (for example, German [Deutsche]).

  • Page 36: Select Date/Time Format

    Configure options on the IP Phone 2002 Select Date/Time format Several Date/Time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date/time format, press the Services key and select To select date and time format: Date/Time…...

  • Page 37: Display Diagnostics

    The Display diagnostics option tests the telephone’s display screen and indicator lights. To access display diagnostics, press the and select Display Diagnostics To select Display diagnostics: Configure options on the IP Phone 2002 from the Telephone Option 1. Press the Up/Down scroll through the list to view display capabilities.

  • Page 38: Choose Local Dialpad Tone

    Configure options on the IP Phone 2002 Choose Local DialPad Tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the...

  • Page 39: Choose Ring Type

    The Ring type… option sets the telephone’s ring tone. To choose a ring type, press the Services Option menu. To choose a ring type: Configure options on the IP Phone 2002 key and select Ring type… 1. Press the Up/Down scroll and highlight one of the ring types.

  • Page 40: Enable Call Timer

    Configure options on the IP Phone 2002 Enable Call Timer The call timer measures how long you are on each call. To enable call timer, press the Services Option menu. To enable Call Timer: key and select Call Timer 1. Choose one of the following: —...

  • Page 41: Enable Onhook Default Path

    Handsfree feature to operate your IP Phone while it is on-hook.To enable OnHook Default Path, press the Default Path from the Telephone Option To enable Onhook Default Path: Configure options on the IP Phone 2002 Services key and select menu. 1. Press the Up/Down highlight one of the following: —...

  • Page 42: Change Feature Key Labels

    Configure options on the IP Phone 2002 Change feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the...
  • Page 43 Restore the default labels To restore default labels, press the Change feature key labels Configure options on the IP Phone 2002 Services key and select from the Telephone Option 1. Press the Select key. 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a.

  • Page 44: View Set Information

    Configure options on the IP Phone 2002 View set information The set information option displays the following set-specific information: • IP Address • Hardware ID of the IP Phone • Current firmware version To view set information, press the Telephone Option...

  • Page 45: Configure The Callers List Log

    The default setting is “Log all calls”. To log unanswered calls only, press the Option from the Telephone Option To log only unanswered calls: Configure options on the IP Phone 2002 Services key and select menu. 1. Press the Up/Down scroll and highlight the option.

  • Page 46: Configure New Call Indication

    Configure options on the IP Phone 2002 Configure New Call indication You can configure the IP Phone 2002 to display a message to indicate a new incoming call was received. The default setting is “On”. To configure new call indication, press the...

  • Page 47: Configure Preferred Name Match

    Configure Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Directory. The default setting is “Off”. To configure Preferred Name Match, press the Call Log Option from the...

  • Page 48: Configure Area Code Set-Up

    Configure options on the IP Phone 2002 Configure Area Code set-up The Area Code set-up menu enables a user to save up to 3 area codes. When an incoming call arrives with an area code that matches one of the...
  • Page 49 To edit area code display: Configure options on the IP Phone 2002 6. Choose one of the following: — Press the Select setting. — Press the Cancel existing settings. 1. Press the Up/Down scroll and highlight Area Code 2. Press the Select soft key.

  • Page 50: Configure Name Display Format

    Configure options on the IP Phone 2002 Configure Name Display format You can configure the IP Phone 2002 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name To configure name display format, press the...
  • Page 51 Configure options on the IP Phone 2002 4. Choose one of the following: — Press the Select soft key to save the setting. — Press the Cancel key to keep existing settings.

  • Page 52: Make A Call

    Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2002. Use Off-hook dialing (Goodbye) Use On-hook dialing 1. Lift the handset. 2. Dial the number.

  • Page 53: Use Handsfree Dialing

    (Goodbye) Use Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. 3. Dial the number when the dial tone sounds.
  • Page 54 Make a call To discontinue a handsfree call: (Goodbye) To mute a handsfree call: (Mute) (Mute) To switch from Handsfree to Handset mode: To switch from Handset mode to Handsfree mode: Press the Goodbye key. 1. Press the Mute key. The LED indicator flashes.

  • Page 55: Use The Directory Applications

    To use a headset: To switch from Handsfree to headset: Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2002. The applications include: • Corporate Directory • Personal Directory • Callers List •...

  • Page 56: Make A Call Using Corporate Directory

    Make a call Make a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers.To use Corporate Directory, press the Directory To search for a specific number:...

  • Page 57: Make A Call Using Personal Directory

    Make a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, press the Directory key and select on how to configure and use Personal Directory, refer to “Personal Directory”...

  • Page 58: Make A Call Using Callers List

    Make a call Make a call using Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the and select Callers List.

  • Page 59: Make A Call Using Redial List

    Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the select Redial List. For information on how to configure and use Redial List, refer to “Redial List” on page 117. To use Redial List: Use Predial Use the Predial feature to enter, preview, and edit numbers before...

  • Page 60: Use Autodial

    Make a call To edit a Predial number: Use AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. 3. Lift the handset when the called party answers or, if in Handsfree mode, begin to speak. 1. Use the dialpad to enter the number. 2.
  • Page 61 To store an AutoDial number: To display an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial Note: The display screen displays the word “Autodial” next to the appropriate key. 2. Using the dial pad, dial the telephone number (including access code) to be stored on the selected 3.
  • Page 62 Make a call To use AutoDial: 1. Lift the handset. 2. Press an AutoDial display area to dial the number associated with that key. key in the upper...

  • Page 63: Activate Ring Again

    Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notification: 1.

  • Page 64: Redial The Last Number Called

    Make a call To deactivate Ring Again before notification: Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: — Press the RingAgain time.

  • Page 65: Use Speed Call

    Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: To make a Speed Call: 1.

  • Page 66: Make A System Speed Call

    Make a call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: 1.

  • Page 67: Make An Intercom Call

    Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: To answer an Intercom call while on a line other than your Intercom group line: (Hold) (Goodbye)

  • Page 68: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring, the LCD indicator flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: • Lift the handset. • Press the Handsfree the left side of the handset.

  • Page 69: While On An Active Call

    While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

  • Page 70: Transfer A Call

    While on an active call Transfer a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: To return to the original call, if the transfer is incomplete: 1.

  • Page 71: Use Timed Reminder Recall

    Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: While on an active call 1. Press the Transfer on hold. 2. Dial the number to which the call is being transferred.

  • Page 72: Use Attendant Recall

    While on an active call If the transferred call is not answered, your telephone rings: (Goodbye) Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: (Goodbye) 1.

  • Page 73: Use Call Park

    Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park Extension can be set to automatically park most calls. To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own While on an active call...
  • Page 74 While on an active call To park a call using the SPRE code or FFC: To retrieve a parked call: 1. Choose one of the following. — Press the Transfer — Press the Conference 2. Dial the Call Park FFC. 3.

  • Page 75: Record A Calling Party Number

    Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: While on an active call 3.

  • Page 76: Display Incoming Calls

    While on an active call Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress: Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your...
  • Page 77 To use Call Trace without a Call Trace key: While on an active call 1. Choose one of the following: — Press the Transfer — Press the Conference 2. Dial the SPRE code dial the Call Trace FFC to automatically reconnect.

  • Page 78: Incoming Calls

    Incoming calls Incoming calls This section describes features that are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: To deactivate Automatic Answerback: Activate Call Pickup...
  • Page 79 To answer an incoming call in another call pickup group: To answer a call at a specific extension in any pickup group: 2. Choose one of the following: — Press the Pickup — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2.
  • Page 80 Incoming calls 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.

  • Page 81: Use Call Waiting

    Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) To return to the first telephone call: (Hold)
  • Page 82 Incoming calls If you do not have a Call Waiting key: (Goodbye) 1. Press the Goodbye current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. key to end the...

  • Page 83: While Away From Your Desk

    While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded. To forward your calls or change the forward number: To deactivate Call Forward: While away from your desk...

  • Page 84: Use Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number: Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.

  • Page 85: Use Remote Call Forward

    To deactivate Internal Call Forward: To reinstate Call Forward to the same number: Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward: While away from your desk Choose one of the following: —...
  • Page 86 While away from your desk To deactivate Remote Call Forward: 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key. (Do not perform steps 6 and 7). 6.

  • Page 87: Secure Your Telephone

    Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security features” on page 19. To lock your telephone: (Goodbye) While away from your desk...
  • Page 88 While away from your desk To unlock your telephone: (Goodbye) 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FFC remotely, dial your Password.

  • Page 89: Talk With More Than One Person

    Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself. To connect a call on hold (on a different line) to your current call: Talk with more than one person 1.

  • Page 90: Set Up A Conference Call

    Talk with more than one person Set up a Conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your telephone's configuration. To set up a conference call: If the person you attempt to add to the conference is unavailable: (Goodbye)
  • Page 91 Talk with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call...

  • Page 92: Use The Conferee Selectable Display And Disconnect Feature

    Talk with more than one person Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: (Goodbye) To disconnect a conferee: 1.

  • Page 93: Use Group Call

    (Goodbye) Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: Talk with more than one person 3. Choose one of the following: —...
  • Page 94 Talk with more than one person To answer a Group Call: 2. Press the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
  • Page 95 Talk with more than one person To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 96: Work Without Interruption

    Work without interruption Work without interruption This section describes a feature that provides uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Choose one of the following: —...

  • Page 97: Additional Call Features

    Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.

  • Page 98: Use The Buzz Feature

    Additional call features Use the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Press the Buzz...

  • Page 99: Use Call Page Connect To Make An Announcement

    Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the page trunk. To connect to Call Page: (Goodbye) Additional call features...

  • Page 100: Use Centrex/Exchange Line Switchhook Flash

    Additional call features Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: (Goodbye) Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account.
  • Page 101 To charge a call in progress: Additional call features 2. Press the Charge key or dial the Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. 1. Choose one of the following: —...
  • Page 102 Additional call features To charge a call to an account when you transfer a call: 1. Press the Transfer hold. 2. Choose one of the following: — Press the Charge — Dial the Call Detail Recording 3. Dial the charge account number. 4.
  • Page 103 To charge a call to an account when you add someone to a conference call: Additional call features 1. Press the Conference placed on hold. 2. Choose one of the following: — Press the Charge — Dial the Call Detail Recording 3.

  • Page 104: Use Enhanced Override

    Additional call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 105: Use Forced Camp-On Feature

    Use Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: Answering a call camped-on to your extension: Additional call features You receive a busy signal after dialing a telephone number.

  • Page 106: Override A Busy Signal

    Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: (Goodbye) 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: —...

  • Page 107: Use Privacy Release

    Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: Use Radio Page Use an Radio Page feature to page a person and stay on the line until they answer.
  • Page 108 Additional call features (Goodbye) To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party. (Goodbye) 4.

  • Page 109: Use Voice Call

    To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. Use Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker.
  • Page 110 Additional call features To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 111: Additional Features

    Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) • telephone numbers (up to 31 characters) To use Personal Directory, press the Directory key and select Personal Directory.
  • Page 112 Additional features To edit an entry: 4. Press the Next soft key. 5. Use the dial pad to enter the name. 6. Choose one of the following: — Press the Done entry. — Press the Cancel Add screen. 1. Press the Up/Down scroll and highlight the desired entry.
  • Page 113 To delete an entry: 1. Press the Up/Down scroll and highlight the entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm — Press the Cancel Additional features navigation keys to key. key.

  • Page 114: Callers List

    Additional features To search for an entry: Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
  • Page 115 To dial an entry: To delete an entry: 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial key. 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete key. 3. Choose one of the following: —...
  • Page 116 Additional features To delete the entire Callers List: 1. Press the Delete key. 2. Choose one of the following: — to delete entire Callers List. — to return to the previous screen.

  • Page 117: Redial List

    Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
  • Page 118 Additional features To delete an entry: To delete the entire Redial List:. 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete key. 3. Choose one of the following: — Press the Confirm — Press the Cancel 1.

  • Page 119: Virtual Office

    Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: When designated as the office telephone, the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004, an IP Softphone 2050, or another IP Phone 2002.
  • Page 120 Additional features 4. At the prompt, enter your User ID. 5. Press the Select key. 6. At the prompt, enter the home Control Password Note 1: If the User ID is not found locally, the message “Locating Remote Server” displays. Note 2: After three failed login attempts, wait one hour before attempting to log in again or contact your system...

  • Page 121: Virtual Office On Your Remote Telephone

    The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office. Figure 5: Logged on to an IP Phone 2002 Figure 6: Logged on to an IP Phone 2002 using an IP Phone 2004...

  • Page 122: Virtual Office On Your Office Telephone

    Additional features Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050. A User information line appears on all displays listing the number of your office telephone. Virtual Office on your Office telephone When activated for Virtual Office...

  • Page 123: Virtual Office Logout

    2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual key to log in to another IP Phone. 1. Press the Services 2. Press the Up/Down scroll and highlight Virtual Office Logout.
  • Page 124 Table 2: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Busy, try again Invalid ID (1) Invalid ID (2) Invalid ID (3) Probable Cause Remote IP Phone is active (not idle). ACD is logged in. Make-Set-Busy is inactive on ACD IP Phone. Incorrect User ID entered.
  • Page 125 Control Password. Incorrect User ID entered. Attempt to log in to a remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 2002 (some restrictions apply). Incorrect User ID entered. Remote telephone does not have VOUA Class of Service.

  • Page 126: Media Gateway 1000B

    Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes. Local Mode If the WAN connection goes down, the IP Phone loses communication with the Main Office TPS. It then registers with the MG 1000B and receives telephone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.

  • Page 127: Test Local Mode

    Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. (Services) Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.
  • Page 128 Additional features Troubleshoot MG 1000B When using MG 1000B, error messages may display on your screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshoot MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) 3.

  • Page 129: Hospitality Features

    Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 130 Hospitality features To quit an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: (Goodbye) 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 131: Activate Message Registration

    Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: To change a meter: 1. Press the Message Registration 2. Dial the room DN. 3. Press the Message Registration 1.
  • Page 132 Hospitality features To reset a meter to zero: 5. Press the Message Registration 1. Press the Message Registration 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key. key. key.

  • Page 133: Use Maid Identification

    Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status 2. Dial the DN for the room for which the cleaning status is being changed.

  • Page 134: Display Room Status

    Hospitality features Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: 6. Press the Room Status 1. Press the Room Status 2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status:...
  • Page 135 Changing the status of a room: 1. Press the Room Status 2. Dial the DN for the room. The DN displays followed by a two-digit code.The second digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress...

  • Page 136: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 4 to keep track of the FFCs assigned by your system administrator. Table 4: Flexible Feature Codes (Part 1 of 2) Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account...
  • Page 137 Table 4: Flexible Feature Codes (Part 2 of 2) Feature RingAgain Deactivate Station Control Password Change Flexible Feature Codes (FFCs) Feature Virtual Office Terminal Log Off Virtual Office Terminal Log On...

  • Page 138: Accessories

    The Nortel Networks IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 48 additional keys.

  • Page 139: Terms You Should Know

    Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
  • Page 140 Terms you should know Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone reserved for future feature development. An audible non-working tone is generated along with a display message “Service not available”...
  • Page 141 IP Phone Key Expansion Module (KEM) An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2002, providing a total of 48 keys. Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed.
  • Page 142 Terms you should know More.. An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 143 Primary directory number The main extension number on your telephone. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.
  • Page 144 Terms you should know Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More.. key. These keys are also used to configure parameters in Telephone Option Speaker key A fixed key used to activate Handsfree.
  • Page 145 User Interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker and the Handsfree feature. Terms you should know...
  • Page 146 Terms you should know...
  • Page 147 Index About the IP Phone 2002 11 Answer a call 68 Attendant 139 Attendant Recall 72 AutoDial 60, 139 AutoDial Transfer 97 Automatic Answerback 78 Automatic Wake-Up 129 Basic features 11 Buzz feature 98 Call features and Flexible Feature Codes 19...
  • Page 148 Information display 141 Information line 141 Intercom call 67 Internal Call Forward 84 Interrupted dial tone 141 IP Phone Key Expansion Module (KEM) 141 Language display 35 Last Number Redial 64 Line (DN) key 14 Local Area Network (LAN) 11...
  • Page 149 Paging tone 142 Password Admin 142 Personal Directory 57, 142 Place a call on hold 69 Predial feature 59 Primary directory number 143 Privacy Release 107 Private Line 143 Programmable line (DN)/feature keys (self-labeled) 14, 143 Quit key 17, 143 Radio Page 107 Record a Calling Party Number 75 Redial List 59, 143...
  • Page 150 Index...

  • Page 152: User Guide

    User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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