Appendix E - Service And Support And Warranty Statement - CalAmp Guardian User Manual

APPENDIX E — SERVICE AND SUPPORT AND WARRANTY STATEMENT
Product Warranty, RMA, and Contact Information
CalAmp guarantees that every Guardian radio modem will be free from physical defects in material and workmanship
for one (1) year from the date of purchase when used within the limits set forth in the specifications section of this
manual.
The manufacturer's Warranty Statement is available on the following page. If the product proves defective during the
warranty period, contact CalAmp Customer Service to obtain a Return Material Authorization (RMA). You may also
request an RMA online at http://www.calamp.com/support/rma.
RMA Request/Contact Customer Service
CalAmp
1401 North Rice Avenue
Oxnard, CA 93030
Tel: 805.987.9000
Fax: 805.987.8359
BE SURE TO HAVE THE EQUIPMENT MODEL AND SERIAL NUMBER AND BILLING AND SHIPPING ADDRESSES ON HAND
WHEN CALLING.
When returning a product, mark the RMA clearly on the outside of the package. Include a complete description of the
problem and the name and telephone number of a contact person. RETURN REQUESTS WILL NOT BE PROCESSED
WITHOUT THIS INFORMATION.
For units in warranty, customers are responsible for shipping charges to CalAmp. For units returned out of warranty,
customers are responsible for all shipping charges. Return shipping instructions are the responsibility of the customer.
Product Documentation
CalAmp reserves the right to update its products, software, or documentation without obligation to notify any
individual or entity. Product updates may result in differences between the information provided in this manual and
the product shipped. For the most current product documentation and application notes, visit www.calamp.com.
Tech Support
CalAmp
1401 North Rice Avenue
Oxnard, CA 93030
1.805.987.9000
E-mail: wngsupport@calamp.com
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Guardian™ Serial Modem or Analog Radio for Licensed Spectrum PN 001-5006-000 Rev. 3