Chapter 4: Answering A Call - Avaya one-X 9621G User Manual

Chapter 4: Answering a call

About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if you
are already on a call or if you receive more than one incoming call at a time, you may need to select the
call you want to answer manually.
The phone displays an incoming call as a green line with a ringing bell icon. To answer the call, touch the
call appearance line.
Note:
The procedure for answering a call might vary depending on how your phone is administered.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, touch the ringing call appearance line, press
Speaker, or Answer to answer the call using the speakerphone, or press Headset to answer
using the headset.
• If you are on another call, you may need to put the active call on Hold first before answering
the new call. If the telephone does automatically display the incoming call, you can touch
Hold to automatically put the first call on Hold when you answer the new call. Alternately,
you can touch Drop to automatically drop the first call when you answer the new call.
• To automatically display the Phone screen whenever you receive an incoming call, set the Go
to Phone Screen on Ringing option to Yes.
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Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 41