Transferring A Call; Forwarding Calls; Forwarding Calls; Send All Calls - Avaya 9670G User Manual

Standard Call-Related Features

Transferring a Call

1. From the Phone screen, with the call you want to transfer active, touch Transfer.
2. Dial the number to which you want to transfer the call.
3. Touch Complete to transfer the call.

Forwarding Calls

You can forward your incoming calls to another number or to voicemail. If call forwarding is
turned on, a Forwarding icon appears on the top line of your display screen and the Forward
button is illuminated. Alternately, you may have your forwarding feature(s) available on a Quick
Touch panel, if your administrator has set up this capability. You can choose from a number of
forwarding features, including Send All Calls and Call Forward. The forwarding features
available on your phone depend on the options your system administrator has set. For more
information about the options available to you, contact your system administrator.

Send all Calls

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator. Pressing SendAll turns Send All Calls
on. If it is already on, pressing SendAll turns it off. Touching the SendAll softkey turns Send All
Calls on, changing the appearance of that softkey to indicate the feature is on. If this feature
is already on, touching the SendAll softkey turns the feature off and the softkey appears normal.
You can also turn Send All Calls on or off by using the telephone Features list.
Touch Send All or touch Forward to access the main Forwarding menu, then touch
Send All Calls to turn Send All Calls on or off.

Forwarding calls

Several forwarding features may be available so you can set a number to which your calls will
be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding
features are listed on a Forwarding features menu.
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36 Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009