Chapter 4: Answering A Call - Avaya 9670G User Manual

Chapter 4: Answering a Call

When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time,
you may need to select the call you want to answer manually.
An incoming call displays as a green line with a ringing bell icon. To answer the call just touch
the call appearance line.
Note:
Depending on how your telephone is administered, there may be some differences in the
steps this procedure describes.
If you do not have the Go to Phone Screen on Ringing option enabled, incoming calls are
sometimes displayed on the top line of the screen. You can touch the line to answer the call
or press the Phone button to view the Phone screen.
Answer an incoming call in one of the following ways:
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Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide
• If you are not on another call, lift the handset, touch the ringing call appearance
line, press Speaker to answer using the speakerphone, or press Headset to
answer using the headset.
• If you are on another call, you may need to put the active call on Hold first
before answering the new call. If the telephone does automatically display the
incoming call, you can touch Ans Hold to automatically put the first call on
Hold when you answer the new call. Alternately, you can touch Ans Drop to
automatically drop the first call when you answer the new call.
To automatically display the Phone screen whenever you receive an incoming
call, set the Go to Phone Screen on Ringing option to Yes (see
Phone Screen on ringing on page 19).
Setting the Go To
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