Avaya H.323 User Manual
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Avaya H.323 User Manual

Avaya H.323 User Manual

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Avaya one-X
IP Deskphone User Guide
®
Deskphone H.323 for 9670G
3.2
16-602638
5.0
January 2013

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Summary of Contents for Avaya H.323

  • Page 1 ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide 16-602638 January 2013...
  • Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
  • Page 3 See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Making a call using edit dialing......................... 41 Calling a person from the contacts list...................... 42 Calling a person from the call log......................42 Chapter 6: Standard Call-Related Features..............® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 6 Using the Calculator..........................74 ® Chapter 14: Setting up a Bluetooth headset..............® Pairing a Bluetooth headset with your phone..................77 ® Operating a Bluetooth headset....................... 78 ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 7 Index............................. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 8 ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 9: Chapter 1: Introduction To The 9670G Deskphone

    All the functions and features described in this user guide might not be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator. Overview ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 10 Quick Touch panel is administered (see Setting the Quick Touch panel on page 31. Touch the line to initiate or answer a call. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 11: Scrolling And Navigation

    To switch between call appearances and features, touch Features or Calls on the touch screen. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 12: About Icons

    Web browser, or accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator might make other, optional Home screen icons available to you that do not appear in this table.
  • Page 13 This Team icon indicates that this team member is available. Your system administrator sets up teams as applicable. This Team icon indicates that this team member is having calls forwarded. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 14 Indicates the Call History for Answered calls. Indicates the General telephone number for a contact. Indicates the Home telephone number for a contact. Indicates the Mobile Telephone number for a contact. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...
  • Page 15 Indicates the My Pictures application where you can display pictures from the USB folder. Indicates the VPN settings menu. Indicates the icon for viewing the About Avaya one-X screen. Indicates the Home screen Calculator application. Indicates the Home screen World Clock application.
  • Page 16 Options menu. Indicates the Options & Settings Call Settings menu. Indicates the Options & Settings Application Settings menu. Indicates the Options & Settings Advanced Settings menu. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 17: Telephone Stand

    Touching and holding the backspace button produces an automatic repeat action where the letters are cleared one by one moving backwards as long as you keep ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 18: Cleaning The Screen

    Screen Cleaning to disable the touch screen so that you do not initiate an action or application. Follow the instructions that appear and press any phone button when you complete cleaning. Warning: ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...
  • Page 19 Do not let the cleaning liquid enter the phone through the openings. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 20 Introduction to the 9670G Deskphone ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 21: Chapter 2: The Home Screen

    The Settings options that appear depend on how your extension was administered. Some options described in this guide may not be available to you. Settings menu This section describes the following menu items: • Options & Settings • Bluetooth Setup ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 22 Light Off icon when not using the phone. The display is restored if you press one of the buttons and receive an incoming call, or pick up the handset to make a call. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 23: Setting Go To Phone Screen On Calling

    Touch Screen Cleaning disables the display so you can clean the screen of fingerprints or other marks. About Avaya one-X provides the release number of the software of your deskphone. Setting Go To Phone Screen on Calling About this task To automatically display the Phone screen when you make a call, set Go to Phone Screen on Calling to Yes.

  • Page 24: Setting Go To Phone Screen On Answer

    4. Touch Call Settings. 5. To change theEdit Dialing option from On (Enabled) to Off (Disabled) or Off to On, touch Edit Dialing on the Call Settings menu. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 25: Changing The Voice Dialing Setting

    About this task To display a list of the last numbers you dialed, or to dial the last number you dialed, you can use the Redial option. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 26: Displaying Call Timers

    When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. Procedure 1. Press Home. 2. Tap Settings. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 27: Setting The Audio Path

    (typically true for wireless headsets), the Voice Dialing feature cannot receive input from the headset. 7. Touch Save to save the setting or Cancel to return to the menu without saving. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 28: Setting Contact Names To Display During Calls

    6. Touch either Phone or Module, depending on the brightness or contrast of the item that you want to adjust. If more than one button module is attached, additional Module lines appear. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 29: Turning Button Click Sounds On And Off

    5. On the Screen & Sound Options menu, touch the Return to Home Screen setting to change it from Yes (the default) to No, or No to Yes. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 30: Turning Error Tones On Or Off

    6. If you see a Scroll Bar, scroll to see the full list of ring tone options. To switch between the two sets of ring tones, touch Classic Tones or Rich Tones. Otherwise skip this step and proceed to the next step. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 31: Setting The Quick Touch Panel

    Help Desk extension to read “Help Desk.” Procedure 1. Press Home. 2. Tap Settings. 3. Touch Options & Settings. 4. Touch Application Settings. 5. On the Application Settings menu, touch Personalize Labels. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 32: Selecting Handset Audio Equalization

    Browser Your deskphone includes WML Web browser capability to use additional applications. The applications available through the Web browser vary depending on how your system ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 33: About Web Browser Icons And Labels

    Add to the Contacts list. Touch this icon to add the telephone number and contact information with which it is associated. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 34 The Home Screen ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 35: Chapter 3: About Features

    1. From the Phone screen, scroll right to access the Features menu, select Directory, and press Select or OK. 2. From the Phone screen, touch Features and select Directory. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 36: Configuring Simultaneous Ringing For Multiple Phones Using Ec500

    2. Touch EC 500. Note: When you enable the EC500 feature, the top line displays a cell phone icon. For an illustration, see About icons on page 12. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 37: Chapter 4: Answering A Call

    Drop to automatically drop the first call when you answer the new call. • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 38 Answering a call ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 39: Chapter 5: Making A Call

    Avaya recommends that for phones connected to SES, only one emergency number should be defined. For use with third-party gateways, refer the relevant Application Notes for necessary provisioning to enable the configuration.

  • Page 40: Clearing A Number

    2. When voice dialing is active a green bar displays on the top of the Voice softkey. If you don't say a name, after a while voice dialing times out and the green bar ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 41: Making A Call Using Edit Dialing

    Using Edit dialing feature, you can edit the number before actually dialing by using the Bksp softkey. Using the Bksp softkey, you can edit the number before actually dialing it. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 42: Calling A Person From The Contacts List

    4. To call a non-primary number, touch the Details button to move to the detail information fields for the contact, then touch the desired number. Calling a person from the call log Procedure 1. Press the Call Log button. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...
  • Page 43 3. If you don't see the name of the person you want, scroll down until the name displays. 4. When you see the name of the person you want to call, touch the number to dial the corresponding number. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 44 Making a call ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 45: Chapter 6: Standard Call-Related Features

    Putting a call on hold Procedure 1. If you are not active on the line you want to put on hold, touch that line. 2. Touch Hold. Note: ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 46: Transferring A Call

    You can also turn Send All Calls on or off by using the telephone Features list. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 47: Forwarding Calls

    4. When the person answers, touch Join to add the person to the existing call. 5. To add another party to the conference call, touch Add. 6. Repeat Steps 3 and 4 to add another person to the conference call. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 48 • Touch Refresh to refresh the conference details. • Touch Back to exit the conference details screen and return to the Phone screen. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 49: Chapter 7: Using Bridged Call Appearances

    1. Select the bridged call in progress that you want to join.Touch the call appearance of the bridged call in progress that you want to join. 2. Touch the Bridge softkey. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 50: Making An Outgoing Call On A Bridged Line

    1. Touch the bridged line you want to use. 2. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log History list. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 51: Chapter 8: Using The Contacts Feature

    • Touch the phone number of the contact to dial, or • Touch the Details button next to the contact's phone number to select a different phone number or see detail information about this contact. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 52: Viewing Contact Details

    5. The first number entered is the primary number of a contact. The Contacts list always displays the primary number first. 6. Touch the check mark to indicate you finished entering the name and primary telephone number. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 53: Editing A Contact

    17 for more information. 7. Touch Done . 8. To change other contact information, repeat Steps 5 through 7. 9. When you finish changing contact information, touch Save. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 54: Setting Up Favorite Contacts

    If a contact has two or three numbers, the primary contact number is the first number in the list. By default, the primary number is the first number dialed when you touch a contact in the Contacts list. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 55: Deleting A Contact

    2. Touch the Details button on the contact you want to delete. 3. Touch Delete. 4. Touch Delete again to confirm or Cancel to cancel the deletion. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 56 Using the contacts feature ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 57: Chapter 9: Using Usb Flash Drives With Your Phone

    Contacts list of your deskphone to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses. For information on this tool, ®...

  • Page 58: Overwriting Contacts List With An External File

    If the USB flash drive already contains a contact file, you must first confirm that you want to replace that file. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 59: Temporarily Using A Usb Contacts List

    The pictures from the USB device are displayed as a screensaver only when the USB drive is inserted and the phone is kept idle. Each picture displays for 5 seconds unless ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 60 Note: If you disconnect the USB device from the deskphone, the standard screensaver replaces your pictures after the designated idle period. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 61: Chapter 10: Call Log

    2. If you want to see a different list, touch the icon at the upper right representing the list you want to view. 3. If you don't see the call whose details you want to review, use the scroll bar to find ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 62: Adding An Entry From The Call Log To Your Contacts List

    4. Touch the Details button for the entry you want to delete to see detail information about the call. 5. Touch Delete. 6. Touch Delete again to confirm, or touch Cancel if you do not want to delete this entry. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 63: Clearing All Entries From The Call Log

    To turn logging of bridged lines from Yes to No, touch Log Bridged Calls. 6. Touch Save to save the new setting or Cancel to return to the Application Settings menu. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 64 Call Log ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 65: Chapter 11: Receiving Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 66 Receiving your messages ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 67: Chapter 12: About Logging In And Logging Out

    About this task Log in from the initial screen when it prompts you for your extension. Procedure 1. Enter your extension. 2. Touch Enter. 3. Enter your password. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 68: Logging Out Of Your Deskphone Extension

    9. Touch the left or right arrow to select the duration from 1 to 12 hours for using this phone. You can log out as a guest at any time despite the duration you select. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 69: Logging Out Of A Locked Deskphone Extension

    1. Press the Log Out softkey. The deskphone logs out the current user and the telephone displays the login screen. 2. Enter your authentication credentials and login to the system. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 70 About Logging In and Logging Out ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 71: Chapter 13: Avaya Home Screen Applications

    Chapter 13: Avaya Home Screen Applications Avaya provides three useful applications with your phone. Using the World Clock application, you can find out the time, temperature, day, and date in a selected city or country. The Weather application provides forecast information via an internet service for a location you specify. Using the Calculator application, you can perform calculations using the touch screen.

  • Page 72: Viewing World Clock Details

    If the local weather is not available, the screen displays a blank space. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 73: Using The Weather Application

    Depending on the location, the High Temperature for Today's forecast may be removed after 2:00 p.m. in that location. Procedure 1. Press Home. 2. Touch Weather. 3. Take one of the following actions: ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

  • Page 74: Using The Calculator

    If you press the Home button and don't see the Calculator application, your administrator has not made this application available to you. Procedure 1. Press Home. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...
  • Page 75 Using the Calculator 2. Touch Calculator. 3. Use the calculator keyboard on the screen to enter your equation. 4. Press Home to return to the Home screen. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 76 Avaya Home Screen Applications ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 77: Chapter 14: Setting Up A Bluetooth ® Headset

    ® Chapter 14: Setting up a Bluetooth headset The 9670G deskphone has a Bluetooth interface that supports connection of an Avaya branded Bluetooth ® headset or a non-Avaya headset that complies with the Bluetooth Headset Profile. Bluetooth wireless technology simplifies your work environment and expands the range of your deskphone. With a wireless headset, you can now move around when engaged in a call.

  • Page 78: Operating A Bluetooth ® Headset

    6. Every headset has a stored Passkey. If your Passkey is not processed, you might be asked to enter a Passkey using the dialpad. Avaya products use 0000 as the Passkey. To obtain the Passkey of non-Avaya headsets, consult the documentation of the manufacturer.
  • Page 79 Call Control button. To transfer a call from your headset back to the handset, briefly press the Call Control button again, or if the handset is still on hook, pick up the handset. ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 80 ® Setting up a Bluetooth headset ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...
  • Page 81 Copying contacts list to USB file ........ call log ................ coverage ..............viewing ..............Call log ..............calling a person ............ turning off ............. Call Log ..............– Dialing Options ............® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 82 Home screen .............. right ..............about ..............up & down ............Home screen display when phone is idle ....setting ..............On-hook dialing ............Icons ................On-screen keyboard ........... ® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...
  • Page 83 Application ............redial options .............. Weather ..............adding a location ..........updating ............... World Clock ............adding locations ........... selecting a location ..........viewing location details ........® Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide January 2013...

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