Return Procedure - Moxa Technologies EtherDevice User Manual

Return Procedure

For product repair, exchange, or refund, the customer must:
Provide evidence of original purchase.
Obtain a Product Return Agreement (PRA) from the sales
representative or dealer.
Fill out the Problem Report Form (PRF). Include as much detail as
possible for a shorter product repair time.
Carefully pack the product in an anti-static package, and send it,
pre-paid, to the dealer. The PRA should be visible on the outside of
the package, and include a description of the problem, along with the
return address and telephone number of a technical contact.
MOXA EtherDevice Server User's Manual
B-4