Return Material Authorization Policy - Solectria Renewables PVI 10kW Installation And Operation Manual

PVI 10kW / PVI 13kW / PVI 15kW Installation and Operation Manual

6.2 Return Material Authorization Policy

Please review our Return Merchandise Authorization Policy below after reviewing our Solectria
Renewables Warranty Policy.
Obtaining a required, Return Material Authorization:
Before returning a product directly to Solectria Renewables you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must also be shipped
prepaid. Product shipments will be refused and returned at your expense if they are unauthorized,
returned without an RMA number clearly marked on the outside of the shipping box, if they are shipped
collect, or if they are shipped to the
wrong location.
Information Solectria Renewables needs when you are obtaining service:
1) The model names and serial number of your product
2) Information about the installation and use of the unit
3) Information about the failure and/or reason for the return
4) A copy of your dated proof of purchase.
Preparing the product for shipping:
1) Package the unit safely, preferably using the original box and packing materials. Please ensure that
your product is shipped fully insured in the original packaging or equivalent. This warranty will not
apply where the product is damaged due to improper packaging.
2) Include the following:
a. The RMA number supplied by Solectria Renewables, LLC clearly marked on the outside of the box
b. A return address to which the unit can be shipped. Post office boxes are not acceptable.
c. A contact telephone number where you can be reached during work hours.
d. A brief description of the problem.
Ship the unit prepaid to the address provided by your Solectria Renewables customer service
representative.
Returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.
DOCR-060002 rev30 29 July 7, 2010