Bridged Call Appearances - ShoreTel 265 User Manual

Whisper Page – The ShoreTel system allows users with the proper
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permission to enter a call on another extension and whisper to the
recipient without the other party hearing. The call recipient can talk back
to you privately using the whisper page mute feature.
Whisper Page Mute – If you receive a whisper page, you can speak
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privately back to the person using the whisper page mute feature.

Bridged Call Appearances

The Bridged Call Appearances (BCA) feature provides "bridged" information
between many separate IP phones, offering the benefit of faster call handling
between users. The feature is intended for key system environments (a small
office or branch office), such as an auto dealership or small bank with 4 trunks
and 8 IP phones.
A custom button on each IP phone is configured for BCA so that when an
inbound call arrives, that custom button blinks green on all of the phones. If
someone answers the call, the LED on that person's phone becomes solid
green while the custom button on all of the other IP phones that have been
programmed with that BCA extension turns red. In this way, the call
appearance information is shared (or bridged) across the many different
phones in an organization.
You can place an outbound call using a bridged call appearance so others users
can view the call activity. To place an outbound call, press the bridged call
appearance, dial the trunk access code and then dial the number. When an
outbound call is placed, the LED on the outbound caller's phone becomes
solid green, and the associated button on all of the other phones become solid
red. If the call is placed on hold, the associated LEDs on all phones blink
green. A button can be programmed for each position in the call stack.
Pressing the top-most BCA custom button for outbound calls does not
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necessarily access trunk 1. There is no one-to-one correlation between
the custom buttons programmed for BCA extensions and a particular
trunk. Trunks can be associated with BCA extensions in any random
manner desired by the system administrator.
Another benefit of the new BCA feature is that an outbound caller-id can be
associated with that button (configured by the system administrator). The
following rules determine which caller-id is displayed when an outgoing call is
made using BCA:
Outbound to an internal extension – the name and number of the user
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that initiated the BCA call will be used, and if that user is a "private" user,
then the caller-id is blank.
Outbound to an external number – the caller-id will be used in following
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order, based on availability:
Outbound caller-id configured for that BCA
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DID number configured for that BCA
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