ShoreTel 212k User Manual
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ShoreTel 212k User Manual

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ShoreTel IP Phone 212k
User Guide
September 28, 2015

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Summary of Contents for ShoreTel 212k

  • Page 1 ShoreTel IP Phone 212k User Guide September 28, 2015...
  • Page 2 Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to typographical, arithmetic or listing errors.

  • Page 3: Table Of Contents

    ShoreTel IP Phone 212k ........
  • Page 4 ShoreTel CONNECT Client ........39...

  • Page 5: Shoretel Ip Phone 212K

    CHAPTER ShoreTel IP Phone 212k GETTING STARTED....................Your Phone's Display.................... Guide to Status Icons.................... LED Color Guide for ShoreTel 212k Custom Buttons........... LOGGING IN......................MANAGING CALLS – BASIC FEATURES ............... Placing Calls ....................... Answering Calls ....................Answering Additional Calls .................
  • Page 6 ShoreTel IP Phone 212k Leaving a Message and Message Options ............OPTIONS ........................Changing Availability and Forwarding ..............Changing Automatic Off Hook Preference............Changing Ring Tone ................... Programming Your Custom Buttons ..............Changing the Agent State................... Enabling or Disabling Handsfree Mode ..............

  • Page 7: Getting Started

    The second row displays the number of missed calls, voice messages and agent state. This information scrolls to display the user's name and Availability. Guide to Status Icons Your ShoreTel 212k IP phone offers the following icons to help indicate the operational state of the device. ShoreTel IP Phone 212k...

  • Page 8: Led Color Guide For Shoretel 212K Custom Buttons

    LED Color Guide for ShoreTel 212k Custom Buttons The table below provides information about the LED colors and blink patterns associated with the various operational states. Values shown in the table below apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
  • Page 9 ShoreTel IP Phone 212k LED Color Guide for ShoreTel 212k Custom Buttons LED Color and State Blink Pattern Call Appearance States Orange Held or Parked Call or 250ms on, 250ms off Conference Call Whisper Page Call Steady on Active Call Whisper Muted...
  • Page 10 ShoreTel IP Phone 212k LED Color Guide for ShoreTel 212k Custom Buttons LED Color and State Blink Pattern Extension Monitor States Orange Picked up Monitored Ext. 200ms on, 100ms Call and Held + Monitor Ext off, on Active Call 200ms on, 500ms off Orange Picked up Monitored Ext.

  • Page 11: Logging In

    ShoreTel IP Phone 212k LOGGING IN LED Color and State Blink Pattern Feature Key With Extension Target States (Dial/Transfer Mailbox Steady on Only) MWI Green (Pickup, Pick/Unpark, 1000ms on, 1000ms Pickup NightBell Only) Offering Orange (Unpark, Pick/Unpark Only) 250ms on, 250ms off...

  • Page 12: Managing Calls - Basic Features

    You are now logged in. Your phone can receive calls, and you can check for new messages. With appropriate permissions (granted by your system administrator), you can log into any ShoreTel IP phone on your network to assign your extension to that phone.

  • Page 13: Answering Calls

    ShoreTel IP Phone 212k Answering Calls To end a call, press the Headset button again. The figure below shows the information that appears on your ShoreTel 212k IP phone when an outbound call is placed. Outbound call: ShoreTel 212k Call Recipient’s Name Call Recipient’s Extension...
  • Page 14 ShoreTel IP Phone 212k Answering Calls Using the Handset To answer a call, pick up the handset when the phone rings. To end a call, hang up the handset. Using the Speakerphone To answer a call, press the Speakerphone button .

  • Page 15: Answering Additional Calls

    Answering Additional Calls With the appropriate permissions (set by your system administrator), your 212k phone can receive up to 12 incoming calls at once simply by pressing one of the custom buttons which has been programmed for a call appearance. If you receive an incoming call while you are on the phone, you can press the custom call appearance key to answer the incoming call, and the current call will automatically be put on hold.

  • Page 16: Using The Intercom

    , or press the call's custom key, if available. On the Hold ShoreTel 212k phone, the custom key blinks green, at which point you can safely place the handset on hook (or press the speaker or headset button) without ending the call. To take the call off hold, press...

  • Page 17: Audio Controls

    ShoreTel IP Phone 212k AUDIO CONTROLS ShoreTel 212k Redial Interface Pressing Show button displays date and time number was dialed Asterisk indicates last dialed number Press to page Press to page up through down through previous previous numbers numbers Press the custom button to the left of the number you want to dial. The custom buttons to the right of the number are disabled when the redial menu is active.

  • Page 18: Adjusting Headset Volume

    ShoreTel IP Phone 212k Adjusting Headset Volume Adjusting Headset Volume To adjust the headset volume while the headset LED is illuminated, press on the volume button. Adjusting Speakerphone Volume To adjust the speakerphone volume while the speakerphone LED is illuminated, press the volume button.
  • Page 19 ShoreTel IP Phone 212k Logging In from an External Phone From the Main Menu, you can listen to and replay new messages by pressing . To interact with new messages, press one of the following: Replay the message Save the message...
  • Page 20 ShoreTel IP Phone 212k Logging In from an External Phone While listening to a message, you may contact the assistant to inquire or share information about a voice mail. Continue to next message Cancel message review Sending Messages from Voice Mail From the Main Menu, you can send messages by pressing .
  • Page 21 ShoreTel IP Phone 212k Logging In from an External Phone Record personal greeting Note When you record a personal greeting, it is linked to the current active Availability state. Record your personal greeting for the current active Availability at the tone and press...
  • Page 22 ShoreTel IP Phone 212k Logging In from an External Phone To assign to your extension to your last external number. Set your password Enter your new password, followed by and repeat to confirm. Press to cancel. Disable or enable envelope information Use this option to turn on/off the envelope information which contains the date/time of the message, caller ID and/or the recorded name of the person who left the voice mail message.

  • Page 23: Leaving A Message And Message Options

    By enabling Find Me, callers who are routed to your voice mail box can be instructed to press 1 and the voice mail system will call you at one of two possible numbers where you can be located. To set the Find Me destinations, use the ShoreTel Connect client. Enable...

  • Page 24: Options

    Hanging up sends the message. OPTIONS You can manage various options on your 212k by pressing the options button and entering your password. You can configure your Availability, automatic off-hook preference, ring tone, programmable keys, agent state as well as handsfree mode. Press the Options button, followed by your password...

  • Page 25: Changing Availability And Forwarding

    Changing Automatic Off Hook Preference ShoreTel users who frequently use a headset may want to use the Automatic Off Hook Preference feature to select which audio path (speakerphone or headset) is automatically activated when placing or receiving calls. You can control the call activity with PCM.

  • Page 26: Changing Ring Tone

    Programming Your Custom Buttons You can program the custom buttons on your IP 212k phone as shortcuts to operations that would normally require pressing two or three buttons to accomplish the same task. After a function is assigned to one of the 12 custom buttons, you can enter a label of up to six characters, and this label appears on the LED display next to the custom button.
  • Page 27 Director. However, your choices are limited to just Call Appearance and Dial Number (i.e. Speed Dial) when programming the buttons via the 212k interface. To program one of the other functions to your custom buttons, please contact your system administrator.

  • Page 28: Changing The Agent State

    If you are a member of a workgroup and you need to log into the workgroup at the start of your day, or log out to take a break, you can change your agent state via the IP 212k interface.

  • Page 29: Enabling Or Disabling Handsfree Mode

    ShoreTel IP Phone 212k Enabling or Disabling Handsfree Mode Press the Menu button to exit.  Enabling or Disabling Handsfree Mode Handsfree mode is for analog telephone users who are using headsets. IP phone users should instead choose the Auto Off-Hook Preference. See...

  • Page 30: Managing Calls - Advanced Features

    Programmable Custom Buttons The 212k IP phone has eleven custom buttons that can be programmed with different functions. The system administrator can configure the custom buttons via ShoreWare Director on behalf of a user or can enable permissions for an individual user so that the user can modify the custom buttons on the IP phone via the telephone interface.
  • Page 31 The dialed user must be using a ShoreTel IP phone for proper operation. In addition to the fixed function key, a custom key can be programmed to invoke the intercom feature with a specific extension for quick, one-touch feature operation.
  • Page 32 Pickup – The ShoreTel system allows users with proper permission to pick up a ringing extension.  Pickup Night Bell – The ShoreTel system allows calls to route to an extension that will ring on an  overhead speaker. This feature can be convenient for off-hours when a caller needs to speak with anyone at a site.

  • Page 33: Bridged Call Appearances

    Please see Transferring a Call on page 15 for more information. Transfer to Mailbox – The ShoreTel system allows you to transfer a call directly to another party's  mailbox.

  • Page 34: Silent Monitor / Barge In

    A Telephony Class of Service assigns Silent Coach rights. Silent Coach can be initiated through various ShoreTel IP Phones. To perform a Silent Coach from a ShorePhone programmable button, press the Silent Coach button.

  • Page 35: Shared Call Appearances

    Programmable Buttons Executives and Assistant users access aBCAs and the hotline circuit from the ShoreTel Connect client through programmable buttons configured for Bridged Call Appearances. Buttons for Executive Extensions are not configurable as Call Appearances.

  • Page 36: Shared Call Appearance Inbound And Outbound Calls

    The inbound call flashes an aBCA indicator on the assistant’s and executive’s calling devices –  ShorePhone or the ShoreTel Connect client.The executive can answer the call at this time and eliminate the assistant’s role. The assistant user answers the call that is flashing on the aBCA button and determines the caller’s ...

  • Page 37: Whisper Page

    , plus the extension of that user. Note that the recipient must be on a ShoreTel IP phone (except the IP100). If a Whisper Page call is sent to any other phone (e.g., IP100, SoftPhone, or analog phone) the call will be treated as an intercom call.

  • Page 38: Overhead Paging

    ShoreTel IP phones. To use this feature, enter the Group Paging Extension given to you by your system administrator and wait for the confirmation tone.

  • Page 39: Shoretel Connect Client

    ShoreTel CONNECT Client ShoreTel CONNECT Client In addition to using the telephone interface of your 212k IP phone to access the ShoreTel features, you can accomplish many of the same tasks with the ShoreTel Connect client. Connect client software provides a visual, information-rich interface for managing and controlling communications – both telephone calls and voice mail.

  • Page 40: Troubleshooting

    ShoreTel IP Phone 212k TROUBLESHOOTING For more information about web access and what features are available to you, see your system administrator. TROUBLESHOOTING Your system is notifying your callers that your mailbox has exceeded its limit and is unable to Problem: accept new messages.

  • Page 41: Rebooting Your Phone

    ShoreTel IP Phone 212k Rebooting Your Phone With the phone on hook, press the Mute button  The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Dial I-N-F-O on the keypad and then press ...

  • Page 42: Adjust Display Contrast

    ShoreTel IP Phone 212k Adjust Display Contrast With the phone on hook, press the Mute button  The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Dial R-E-S-E-T on the keypad and then press .

  • Page 43: Office Anywhere Features

    ShoreTel IP Phone 212k Office Anywhere Features Changing Extension + password + Voice Mai l Assignment Unassign Extension + password + Voice Mai l Assignment Assign Extension to External + password + Voice Mai l Number Office Anywhere Features Transfer a call...
  • Page 44 ShoreTel IP Phone 212k Office Anywhere Features User Guide ShoreTel IP Phone 212k...

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