Bridged Call Appearances - ShoreTel 530 User Manual

Whisper Page – The ShoreTel system allows users with the proper
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permission to enter a call on another extension and whisper to the
recipient without the other party hearing. The call recipient can talk back
to you privately using the whisper page mute feature.
Whisper Page Mute – If you receive a whisper page, you can speak
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privately back to the person using the whisper page mute feature.

Bridged Call Appearances

The Bridged Call Appearances (BCA) feature provides "bridged" information
between many IP phones, offering the benefit of faster call handling between
users. The feature is intended for key system environments, such as a branch
office, auto dealership, or a small bank with 4 trunks and 8 IP phones.
The way the feature works is that a custom button on each IP phone is
configured such that it will blink green when an inbound call arrives on the
extension associated with that BCA. If someone answers the call, the LED on
that person's phone turns solid green while the custom button on all of the
other IP phones turns red. In this way, information about the call to this BCA
extension is shared (or "bridged") across the many phones in different parts of
the organization.
If you place an outbound call from a bridged call appearance extension, other
users can view the call activity. You can place an outbound call from a BCA
extension by pressing the BCA custom button, dialing the trunk access code
and then dialing the number. The LED on your phone turns solid green, and
the associated button turns solid red on all of the other phones. If the call is
placed on hold, the associated LEDs on all phones blink green. A button can
be programmed for each position in the call stack.
Pressing the top-most BCA custom button for outbound calls does not
NOTE
necessarily access trunk 1. There is no one-to-one correlation between
the custom buttons programmed for BCA extensions and a particular
trunk. Outbound calls will follow the routing table defined by the
system administrator.
Another benefit of the BCA feature is that an outbound caller-id can be
associated with that button (configured by the system administrator). The
following rules determine which caller-id is displayed when an outgoing call is
made using BCA:
Outbound to an internal extension – the name and number of the user
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that initiated the BCA call will be used, and if that user is a "private" user,
then the caller-id is blank.
Outbound to an external number – the caller-id will be used in following
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order, based on availability:
Outbound caller-id configured for that BCA
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DID number configured for that BCA
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External identification or caller-id number of the user that initiated
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the BCA call
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