ShoreTel 110 User Manual
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ShoreTel 110 User Manual

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ShoreTel 110 IP Phone User Guide

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Summary of Contents for ShoreTel 110

  • Page 1 ShoreTel 110 IP Phone User Guide...

  • Page 2: Version Information

    ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors.

  • Page 3: Table Of Contents

    Contents GETTING STARTED ..........5 Logging In .

  • Page 5: Getting Started

    If you are using your phone for the first time, the phone's display will show date and time. If no time server is specified, the phone displays “ShoreTel.” In either case, you can place calls but not receive them. You need to log in and assign this phone as your permanent extension.
  • Page 6 Your extension number appears on the display, alternating with the time and date. You can log in to any ShoreTel IP phone on your network to change your extension assignment to that phone. See “Changing Extension Assignment” on page 11 for more information.

  • Page 7: Phone Operation

    The Intercom function allows you to connect with another party without ringing the party through a call line. You and the recipient must be using ShoreTel IP phones and must have permission to use this feature. To intercom another party: Step 1 Lift the handset.

  • Page 8: Redialing And Checking Missed Calls

    Redialing and Checking Missed Calls You can use the Redial function to dial the last number you called. The number being dialed will be displayed on the phone. To redial a call: Step 1 Lift the handset. R e d i a l Step 2 Press Step 3...

  • Page 9: Paging

    Send message, transfer to auto-attendant NOTE Hanging up sends the message. Paging If your phone and other phones at your site are configured for paging, you can speak a message that will be heard on a connected speaker, usually overhead. If you have access to the paging function (set by your administrator), dial the number given to you by your administrator and wait for the confirmation tone, then begin speaking into the handset.

  • Page 10: Picking Up The Night Bell

    Picking Up the Night Bell A night bell, when activated by your administrator, allows calls to route to an extension that will ring on an overhead speaker. This feature can be convenient for off-hours when a caller needs to speak with anyone at a site. If you have access to the night bell function (set by your administrator), dial to answer the call at your site.

  • Page 11: Silently Monitoring / Barging In

    Silently Monitoring / Barging In With the appropriate permissions (set by your administrator), you can listen to a call without being heard, or join a call as a fully conferenced participant (“barge in”). • To silently monitor a call, dial , then the extension on which the call is active.

  • Page 12: Toggling The Hunt Group Status

    Toggling the Hunt Group Status With the appropriate permissions, you can toggle the hunt group status from busy to not busy (or vice versa) by dialing . This feature is especially useful when hunt group members are in a meeting or leave work early. If you are a member of more than one hunt group, you must enter the extension associated with the desired hunt group after dialing the access code above.

  • Page 13: Voice Mail

    VOICE MAIL A steadily flashing light on your phone’ s corner LED and stutter dial tone signifies that you have unheard messages. Logging Into the Main Menu V o i c e M a i l To log in to the main voice mail menu, lift the handset, press , then dial your password followed by .

  • Page 14: Sending Messages From Voice Mail

    Choose one of the following options: Reply with a voice message Reply with a call back Return to the previous menu Hear the envelope information (time and date sent, user’s name recording) Move back While listening to a message, you may “rewind” to several seconds earlier in the message.
  • Page 15 Mark / unmark urgent Request return receipt Listening to Saved Messages From the Main Menu, you can listen to saved messages by pressing . To interact with saved messages, press any one of the options under “Listening to and Interacting with New Messages” on page 13 (except for option 2). Mailbox Options Press to access various options for your personal mailbox, then press one...
  • Page 16 Custom Cancel Reassign extension If you have the proper permission, you can assign your extension to any system phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) Set your password Enter your new password, followed by and repeat to confirm.
  • Page 17 Cancel Additional options The following additional options are available: Enable or disable Outlook automated call handling Change e-mail delivery options Disable e-mail delivery Enable e-mail delivery Enable email delivery with voice message attached Mark voice messages heard after e-mail delivery Change agent state Log in and assign extension Log out...

  • Page 18: Troubleshooting

    TROUBLESHOOTING Problem: Your system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages. Solution: The voice mail system includes recently deleted messages still resident in the mailbox in the total count. If your mailbox is full, first purge any backlog of deleted messages: Step 1 At the Main Menu prompt, press...

  • Page 19: Rebooting Your Phone

    Rebooting Your Phone To reboot your phone, follow these steps: Step 1 With the phone on hook, press The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Step 2 Dial the digits on the keypad that correspond with R-E-S-E-T, then press .

  • Page 20: Quick Reference Of Common Tasks

    QUICK REFERENCE OF COMMON TASKS o n f e r e n c e C o n f e r e n c e Making a Conference Call + ext. + Using the Intercom + ext. Paging number provided by administrator Answering Calls lift handset Adjusting the Volume...
  • Page 21 Replay the Message Save the Message Delete the Message Forward the Message Reply to the Message Hear the Envelope Information Move Back Pause Move Forward Continue to Next Message Sending Messages from Voice Mail Listening to Saved Messages Mailbox Options Record Personal Greeting Choose Call Handling Mode Reassign Extension...

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