Troubleshooting Charts; Cd-Rom Drive Problems - IBM eServer BladeCenter JS20 Type 8842 Installation And User Manual

Troubleshooting charts

The following tables list problem symptoms and suggested solutions. See the
BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting
Guide for more detailed troubleshooting charts. If you cannot find the problem in the
troubleshooting charts, or if performing the suggested actions does not solve the
problem, have the blade server serviced.
Notes:
v If you have problems with an adapter, monitor, keyboard, mouse, or power
v If you have problems with an Ethernet or Fibre Channel switch module, IBM

CD-ROM drive problems

Symptom
The BladeCenter JS20 Type
8842 cannot access the
CD-ROM drive in the
BladeCenter unit.
Note: For all other CD-ROM drive problems, see the BladeCenter Type 8677 Hardware Maintenance Manual and
Troubleshooting Guide.
88
BladeCenter JS20 Type 8842: Installation and User's Guide
module, see the Eserver BladeCenter HS20 Type 8678 Hardware Maintenance
Manual and Troubleshooting Guide for more information.
Eserver BladeCenter Optical Pass-Thru Module, I/O adapter, or other optional
device that can be installed in the BladeCenter unit, see the applicable Hardware
Maintenance Manual and Troubleshooting Guide or other documentation that
comes with the device for more information.
Suggested action
1. Important: If you are using a Type 8677 BladeCenter unit and you received it
before June 2003, the customer interface card (CIC) in the media tray of the
BladeCenter unit might need to be replaced before the CD-ROM drive will work
correctly with a BladeCenter JS20 Type 8842. To determine whether the CIC in
the BladeCenter unit requires replacement, follow the instructions in "Checking
the status of the media tray" on page 8.
2. If the BladeCenter unit contains the correct CIC and the problem remains,
determine whether other blade servers can access the CD-ROM drive.
3. If other blade servers can access the CD-ROM drive, there might be a problem
with the BladeCenter JS20 Type 8842. Contact a service support representative
for assistance.