IBM eServer BladeCenter JS20 Type 8842 Installation And User Manual page 134

2. On-site Service
3. Courier or Depot Service*
4. Customer Carry-In or Mail-In Service
5. CRU and On-site Service
6. CRU and Courier or Depot Service
7. CRU and Customer Carry-In or Mail-In Service
When a 5, 6 or 7 type of warranty service is listed, IBM will determine which
type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad
The IBM Machine Warranty World Wide Web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide
overview of IBM's Limited Warranty for Machines, a Glossary of IBM definitions,
Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to
Product Support pages. The IBM Statement of Limited Warranty is also
available on this site in 29 languages.
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BladeCenter JS20 Type 8842: Installation and User's Guide
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well
lit and suitable for the purpose. For some Machines, certain repairs may require
sending the Machine to an IBM service center.
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a
designated service center. A courier will pick up your Machine and deliver it to
the designated service center. Following its repair or exchange, IBM will arrange
the return delivery of the Machine to your location. You are responsible for its
installation and verification.
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM designates.
After IBM has repaired or exchanged the Machine, IBM will make it available for
your collection or, for Mail-in Service, IBM will return it to you at IBM's expense,
unless IBM specifies otherwise. You are responsible for the subsequent
installation and verification of the Machine.
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
®
EasyServ or EasyServ in some countries.