Appendix A. Getting Help And Technical Assistance; Before You Call; Using The Documentation - IBM eServer BladeCenter JS20 Type 8842 Installation And User Manual

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your Eserver system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most Eserver, xSeries, and IntelliStation
programs come with information that contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem,
see the information for the operating system or program.

Using the documentation

Information about your IBM Eserver system and preinstalled software, if any, is
available in the documentation that comes with your system. That documentation
includes printed books, online books, readme files, and help files. See the
troubleshooting information in your system documentation for instructions for using
the diagnostic programs. The troubleshooting information or the diagnostic
programs might tell you that you need additional or updated device drivers or other
software. IBM maintains pages on the World Wide Web where you can get the
latest technical information and download device drivers and updates. To access
these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also,
you can order documentation through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
© Copyright IBM Corp. 2004
diagnostic tools that come with your system. Information about diagnostic tools is
in the BladeCenter JS20 Type 8842 Hardware Maintenance Manual and
Troubleshooting Guide, BladeCenter Type 8677 Hardware Maintenance Manual
and Troubleshooting Guide, or in the IntelliStation Hardware Maintenance Manual
at the IBM Support Web site.
technical information, hints, tips, and new device drivers.
®
systems, operating systems, and
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