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Avaya 4630 User Manual

Avaya 4630 User Manual

Avaya 4630: users guide
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4630/4630SW IP Telephone
Release 2.0
User's Guide
555-233-764
Issue 2.0
December 2003

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  • Page 1 4630/4630SW IP Telephone Release 2.0 User’s Guide 555-233-764 Issue 2.0 December 2003...
  • Page 2 However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support.
  • Page 3 United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.
  • Page 4 Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269 Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Management E-mail: totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support Web site: http://www.avaya.com/support.

  • Page 5: Table Of Contents

    Issue Date How to Use This Document Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documentation/Training Introducing Your 4630/4630SW IP Telephone Introduction The 4630/4630SW IP Telephone Using the Touchscreen Navigating Application Screens 4630/4630SW IP Telephone Applications Phone Application Speed Dial Application...
  • Page 6 Contents Using Your 4630/4630SW IP Telephone Introduction Making Calls Manual Dialing Automatic (Speed) Dialing Calling a Party From the Call Log Calling a Party From the Directory Calling a Party From the Web Access Application Receiving Calls Call Handling Features...
  • Page 7 Contents Using the Directory Application Introduction About the Directory Locating a Phone Number Using the Directory Calling a Person Listed in the Directory Adding a Directory Entry to a Speed Dial Group Resolving Search- or Directory-Related Problems Trouble Message Resolution Using the Voice Mail Application Introduction Accessing the Voice Mail Application...
  • Page 8 Contents 4630/4630SW IP Telephone Options Introduction Accessing the Options and Preferences Screen Touchscreen Options Setting the Screen Idle Timeout Duration Setting the Keyboard Layout Setting Button Click Feedback Calibrating the Screen Cleaning the Screen Call Log Options Activating/Deactivating Call Logging...
  • Page 9 Headsets and Handsets Introduction Headsets for 4600 Series IP Telephones Handsets for 4600 Series IP Telephones Troubleshooting Introduction Basic Troubleshooting Troubleshooting 4630 Applications Resetting and Power Cycling the IP Telephone Resetting Your Phone Power Cycling the Phone Index 10-1 10-1...
  • Page 10 Contents Issue 2.0 December 2003...

  • Page 11: About This Guide

    Intended Audience This document is intended for IP telephone users who have a 4630/4630SW IP Telephone at their desks. It is not intended to be a technical reference guide for System Administrators or phone technicians.

  • Page 12: How To Use This Document

    This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4630/4630SW IP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform.

  • Page 13: Conventions Used

    For information related to maintaining an IP Telephone System on a Local Area Network, see the “4600 Series IP Telephone LAN Administrator’s Guide” (Document Number 555-233-507). Standard telephone features are described in Chapter 17, “Telephony” of the Overview for Avaya Communication Manager Software (Document Number 555-233-767). Conventions Used xiii...
  • Page 14 Related Documentation/Training About This Guide Issue 2.0 December 2003...

  • Page 15: Introducing Your 4630/4630Sw Ip Telephone

    4630/4630SW’s online corporate phone directory, a call log, and more than 100 available Speed Dial buttons. This chapter introduces you to the layout of the 4630/4630SW IP Telephone. It provides a description for the phone screen, each functional button, and other phone characteristics, such as effective use of the touchable display screen.

  • Page 16: The 4630/4630Sw Ip Telephone

    Introduction The 4630/4630SW IP Telephone The 4630 and 4630SW IP telephones are multi-line phones, typically with from 3 to 5 call appearance (incoming/outgoing) lines, up to 21 administrable Feature buttons (as assigned by your System Administrator, and including 5 fixed Feature buttons), a 4 1/2 inch by 3 1/3 inch screen display, and a two-way speakerphone.
  • Page 17 Introducing Your 4630/4630SW IP Telephone Table 1-1. 4630/4630SW IP Telephone Button/Feature Descriptions Callout Button/Feature Number Name Screen Brightness Control Top Display Line Display Stylus Storage Well Headset Mute Button/Feature Description This dial adjusts the display screen’s brightness, and is located on the back side of the upper right corner of the telephone main housing.

  • Page 18: Using The Touchscreen

    Light Using the Touchscreen New 4630 IP Telephone users may be unfamiliar with touching a screen to initiate an action or feature instead of pressing a button. Once you begin using your phone on a regular basis, you will find it has been designed for simplicity and ease of use.

  • Page 19: Navigating Application Screens

    Navigating Application Screens Navigate the 4630’s application screens by selecting Feature buttons or application-specific buttons, depending on the activity you want to perform. Feature and application buttons are either enabled (meaning the button is active and available for selection) or disabled (not active, not available for selection).

  • Page 20: Phone Application

    3. Feature buttons. 4. If set on the Options and Preferences screen, an Edit Dialing display panel. 5. Application tabs which provide access to the other 4630 applications. You can always access the Phone function from any other application screen by selecting the Phone application tab.

  • Page 21: Call Log Application

    (Item 3 above) are temporarily replaced by more Feature buttons, one of which allows you to delete that entry. 5. Application tabs which provide access to the other 4630 applications. You can always access the Call Log from any other application by selecting the Call Log application tab.

  • Page 22: Directory Application

    2. Name entry field for a Directory search and related Feature buttons (Search and Clear). 3. Keyboard for entry of search criteria. 4. Application tabs which provide access to the other 4630 applications. If administered, you can always access the Directory from any other application by selecting the Directory application tab.

  • Page 23: Voice Mail Application

    Help, or log off from voice mail. 4. Application tabs which provide access to the other 4630 applications. If administered, you can access your voice mail from any other application by selecting the Voice Mail application tab.

  • Page 24: Web Access Application

    Web Access Application The Web Access application offers a way to browse and connect to specific Corporate Intranet information, as well as to Avaya support for the 4630 IP Telephone. Your System Administrator has established a “home page” for your office system containing the sites available for browsing.

  • Page 25: About The Stock Ticker

    Introducing Your 4630/4630SW IP Telephone About the Stock Ticker Because it is so advanced, your 4630 IP Telephone can even provide you with an “at a glance” view of current stock market quotes on up to 16 selected stocks and up to 3 major market indices.

  • Page 26: 4630/4630Sw Ip Telephone Security

    (your Call Log and Directory) and prohibits web access. These security measures are described in this section. Also, your 4630 display screen automatically dims when it has been idle for a pre-set period of time, as covered in chapter.
  • Page 27 4. Repeat Step 2 if your password was incorrect. The Phone application screen displays. 4630/4630SW IP Telephone Applications Then The 4630 display area is protected from access. (The telephony capability is active, meaning you may make or receive calls while the display is locked, but you do not have access to Phone Feature buttons such as Transfer or Redial.)

  • Page 28: Logging Off The Phone

    4630/4630SW IP Telephone Applications Logging Off the Phone Log your 4630 IP Telephone off to prevent unauthorized use during an absence or to protect your unique set of administered features (such as your Speed Dial list) when the phone is shared by multiple users.

  • Page 29: Display Screen Backlighting

    Introducing Your 4630/4630SW IP Telephone Display Screen Backlighting Your 4630 IP Telephone’s display has two brightness levels, one signifying an active state and the other signifying an idle state. NOTE: You can set the brightness level and the idle state time period using...
  • Page 30 4630/4630SW IP Telephone Applications Introducing Your 4630/4630SW IP Telephone 1-16 Issue 2.0 December 2003...

  • Page 31: Using Your 4630/4630Sw Ip Telephone

    Using Your 4630/4630SW IP Telephone Introduction This chapter describes how to make calls and receive calls. The telephone Feature buttons that assist in call handling are also covered in this chapter. When the Phone application screen is active, the following (administered) Feature...

  • Page 32: Making Calls

    A call appearance line highlights, displays the Off-Hook ( starts the Call Timer. The number entered displays on the active call appearance line and the 4630 IP Telephone initiates the call. Issue 2.0 December 2003 Using Your 4630/4630SW IP Telephone Chapter 8 for details.

  • Page 33: Automatic (Speed) Dialing

    If all call appearance lines are in use, the Speed Dial feature will not proceed with dialing. NOTE: The 4630/4630SW IP Telephone often receives telephone numbers through the Call Log, Directory, or Web Access application that are not immediately “dialable.” For example, the Call Log may contain an incoming call from the following U.S.
  • Page 34 Introduction Speed Dialing a party on a Group List The 4630/4630SW IP Telephone’s advanced capabilities allow up to 120 speed dial entries. Thus, speed dialing using Group Lists as described in the following procedures is convenient and efficient. 1. Select the Speed Dial tab at the bottom of the display screen.

  • Page 35: Calling A Party From The Call Log

    NOTE: If your administrator has set up the Enhanced Dialing feature, the 4630/4630SW automatically adds the appropriate digits to precede phone numbers for Missed and In Ans (Incoming Answered) calls when you select Call. This eliminates you having to add any required internal/external dialing codes yourself.

  • Page 36: Calling A Party From The Web Access Application

    Receiving Calls Calling a Party From the Web Access Application Your 4630’s optional Web Access application is capable of automatically dialing web links that have been designated by the web author as phone numbers. To call a party via a web link, just select that link.

  • Page 37: Call Handling Features

    Using Your 4630/4630SW IP Telephone Call Handling Features Use the Feature button panel in the display area or the phone’s dedicated Feature buttons to access call handling features while on a call. Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator.

  • Page 38: Retrieving The Held Call

    Select the Redial ( The last number dialed is automatically redialed. Issue 2.0 December 2003 ) button next to the dialpad. 4630/4630SW IP Telephone Options). This section instructions below. ) Feature button. Using Your 4630/4630SW IP Telephone ) button again.

  • Page 39: Speakerphone

    Using Your 4630/4630SW IP Telephone Redialing using a list of the last eight numbers called 1. Select the Redial ( The Redial screen displays the last eight unique numbers dialed. NOTE: Following a power-up or phone reset, the Redial list displays only those numbers dialed after the reset or power-up.
  • Page 40 The speaker and the corresponding indicator light turn off and the call terminates. 2-10 Issue 2.0 December 2003 Using Your 4630/4630SW IP Telephone ) button next to the dialpad, then hang ) button next to the dialpad. ) button next to the dialpad.

  • Page 41: Transfer

    Using Your 4630/4630SW IP Telephone Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Sending a call to another telephone 1. With the call active (or with only one held call and no active calls), select the Transfer ( The call is placed on hold.
  • Page 42 Receiving Calls Using Your 4630/4630SW IP Telephone 2-12 Issue 2.0 December 2003...

  • Page 43: Using The Speed Dial Application

    Speed Dial Groups Your 4630/4630SW IP Telephone maintains up to 5 Speed Dial Groups with up to 24 Speed Dial buttons (each representing a phone number) per group. You can set up your own group labels/buttons as desired, with the possible exception of one number in the first Group.

  • Page 44: Changing Or Deleting A Group Label

    Speed Dial Groups Changing or Deleting a Group Label 1. To access the Speed Dial application from any other application, select the Speed Dial tab at the bottom of the display screen. The Speed Dial screen displays. 2. Select Edit/Delete. The label below each Speed Dial Group number is enabled.

  • Page 45: Speed Dial Buttons

    When adding an entry, the cursor starts at the end of the Name field. When editing an existing entry, the cursor starts at the end of the Number field. 4630/4630SW IP Telephone Changing or Deleting a Group Label, earlier in this Issue 2.0 December 2003...
  • Page 46 Speed Dial Groups 5. Touch the appropriate keyboard characters to enter the name you want to assign to this button using up to 12 characters. This can be a person’s name, phone number, other designation or abbreviation. As you press each character, the Name field populates. NOTE: If a Name already has the maximum number of characters, the keyboard is not available.
  • Page 47 Using the Speed Dial Application 9. Choose one of the following options: If you want to Make a change, one character at a time Jump the cursor anywhere within an editing field Erase the entire Name or Number and type new information Return to the Speed Dial screen without changing any labels 10.

  • Page 48: Deleting A Speed Dial Button Label

    Speed Dial Groups Deleting a Speed Dial Button Label This procedure clears out a single Speed Dial button’s name and number. NOTE: You cannot delete the EMERGENCY button, if one is administered for your phone. 1. To access the Speed Dial application from any other application, select the Speed Dial tab at the bottom of the display screen.

  • Page 49: Using The Call Log Application

    Telephone. To set up Call Log-related options (for example, saving Call Log entries in a permanent log, and deactivating the Call Log), see 4630/4630SW IP Telephone NOTE: Your Telephone Administrator can turn off the ability to display the Call Logs.

  • Page 50: About The Call Log

    Introduction About the Call Log All calls made to or from your 4630 IP Telephone are added to the Call Log. The log displays the following information for each call as available: Caller’s name Caller’s phone number Time and date of the call...

  • Page 51: Viewing The Call Log

    Using the Call Log Application Viewing the Call Log 1. To view the Call Log, select the Call Log application tab from any 4630 application screen. The Call Log screen displays. If the Time/Date default sort order is highlighted, the list of the last six incoming, outgoing, and unanswered calls displays in time and date order.
  • Page 52 NOTES: • If your administrator has set up the Enhanced Dialing feature, the 4630 automatically adds the appropriate digits to precede the phone numbers for Missed and In Ans calls when you select Call. This eliminates you having to add any required internal/external dialing codes to the number yourself.

  • Page 53: Adding A Call Log Entry To A Speed Dial Group

    Using the Call Log Application Adding a Call Log Entry to a Speed Dial Group If there is at least one available Speed Dial button and a Call Log entry has been selected, the Add to SD button on the Call Log screen is enabled. If all Speed Dial buttons in all Groups have been assigned, this feature will not be available from the Call Log screen.

  • Page 54: Removing Call Log Entries

    Introduction Removing Call Log Entries You can delete an individual Call Log entry, as described in the procedure below. Individual Call Log entry removal is also performed automatically without user intervention when the 101 is automatically deleted from the log, to maintain a 100 entry maximum. Otherwise, all Call Log entries are automatically deleted upon loss of telephone power, telephone reset, or upon logging your telephone off.

  • Page 55: Using The Directory Application

    Using the Directory Application Introduction The Corporate Directory is an optional application for your 4630 IP Telephone system. Check with your System Administrator to see if a Corporate Directory has been established before proceeding with this chapter. This chapter describes how to:...

  • Page 56: Locating A Phone Number Using The Directory

    Locating a Phone Number Using the Directory 1. To access your Corporate Directory, select the Directory application tab from any 4630 application screen. The Query Specification screen displays. 2. In the Name field, type the full or partial name of the person whose number you wish to locate.
  • Page 57 Using the Directory Application 5. Choose one of the following options: If you want to Sort the entries in alphabetical or numerical order Scroll through the list of entries when it contains more than six names/numbers matching your search criteria Call a person shown on the list of entries Add an entry to a...

  • Page 58: Calling A Person Listed In The Directory

    NOTE: If your administrator has set up the Enhanced Dialing feature, the 4630 automatically adds the appropriate digits to precede Directory phone numbers when you select Call. This eliminates having to add any required internal/external dialing codes to the number yourself. If...

  • Page 59: Adding A Directory Entry To A Speed Dial Group

    Using the Directory Application Adding a Directory Entry to a Speed Dial Group If there is at least one available Speed Dial button in any Group and a Directory entry has been selected, the Add to SD button on the Directory screen is enabled.

  • Page 60: Resolving Search- Or Directory-Related Problems

    Locating a Phone Number Using the Directory Resolving Search- or Directory-Related Problems Search-related problems may occur due to entering improper search criteria or when valid search criteria does not produce the desired result. For example, you may enter an invalid name which cannot be located on the Telephone Number database being searched, or enter a valid name which is not included in the database.

  • Page 61: Using The Voice Mail Application

    Contact your System Administrator for specific information about how your Voice Mail system is set up or with related questions. As with other 4630 applications, note that the top display line on any Voice Mail screen (where the Time and Date usually display) always provides a visual confirmation of any action you request and any system action taking place.

  • Page 62: Accessing The Voice Mail Application

    Introduction Accessing the Voice Mail Application 1. Access the Voice Mail application by selecting the Voice Mail tab at the bottom of any 4630 application screen. A Log On screen displays, prompting you to enter your voice mail password. NOTE:...

  • Page 63: Using The Inbox

    Using the Voice Mail Application Using the Inbox After log on, your new messages display on the Inbox screen. The message type can be V (voice message), T (text message), A (attachment), F (fax), or any combination of the four. Pay particular attention to any priority messages (noted in the column with a Flag icon).
  • Page 64 Introduction If you want to — Continued Sort the messages shown in a different order Update the Inbox with any new messages received while reviewing the Inbox Review messages in a different folder from your message Inbox Change an option, such as your password, or return to the default sort order Exit the Voice Mail...

  • Page 65: Working With Your Messages

    Stop or Hang Up button. Select the Rewind button, then Play. Select the Hang Up button. Select the Call Sender button. The 4630 automatically dials your phone first to connect you, then the sender’s number. Select the Reply button. See Replying to Messages.

  • Page 66: Text, File, And Fax Message-Specific Options

    Done. NOTE: The File View function is not available in the current 4630 IP Telephone release. While the Name of any file attachment can be viewed, the contents of the attachment must be viewed or printed using your PC.

  • Page 67: Replying To Messages

    Using the Voice Mail Application Replying to Messages When you select the Reply button on the Message Detail screen, the Reply screen displays. 1. If you want to reply with a voice message, select the Record Voice Message button. To type a text reply, select the Add Text Message button instead.

  • Page 68: Changing Voice Mail Options

    Introduction Changing Voice Mail Options Use the Options screen to: Change the password you enter for Voice Mail application log on. Indicate whether you want to see a confirmation message when you delete messages from a folder. Restore the Inbox sort order to the default of Time and Date, in ascending (oldest to most recent message) order.

  • Page 69: Restoring The Default Sort Order

    Help text, scroll to the top of the page and select Exit Help to return to the screen on which you were working. Complete documentation regarding Avaya Web Messaging can be found under “Messaging Application Software” then “www.messenger” at the following website: http://www.avaya.com/support.
  • Page 70 If You Need Help Using the Voice Mail Application 6-10 Issue 2.0 December 2003...

  • Page 71: Using The Web Access Application

    Using the Web Access Application Introduction One of the exciting aspects of the 4630/4630SW IP Telephone is its optional Web Access application. You can actually use your telephone to access Avaya-provided information (an online version of this user guide) and your Corporate intranet, if appropriate.

  • Page 72: Navigating Web Pages

    Introduction Navigating Web Pages The Web application browser performs similarly to those on your PC. Navigating the Home Page and Other Standard-Size Web Pages 1. Access the Web Access screen by selecting the Web tab at the bottom of any application screen. The Web Access screen displays the Home page.

  • Page 73: 4630/4630Sw Ip Telephone Options

    4630/4630SW IP Telephone Options Introduction This chapter describes the procedures available on the Main Options and Preferences screen. For example, you can change the appearance of your touchscreen, set a different ringer tone, add a timer to each call, or set up a “Go to Phone”...

  • Page 74: Touchscreen Options

    How to turn button click feedback on or off How the display screen is oriented How to clean the 4630 Touchscreen without selecting application features or buttons during cleaning You select these options from the Touchscreen Options and Preferences screen, accessed by selecting Touchscreen Options from the Main Options and Preferences screen.

  • Page 75: Setting The Keyboard Layout

    4630/4630SW IP Telephone Options NOTE: Once the display screen has “timed out,” pressing any button, touching the display, or going off-hook will all restore the display screen to it’s previous brightness level. You may adjust the display screen’s brightness at any time using the Screen Brightness Control dial, located on the back side of the upper right corner of the telephone housing.

  • Page 76: Setting Button Click Feedback

    Calibrating the Screen If needed, adjust the screen display orientation using this option. 1. To change the orientation of your 4630 display, select Calibrate... from the Touchscreen Options and Preferences screen. The Calibrate the Screen screen displays, with an instruction to start calibration.

  • Page 77: Cleaning The Screen

    4630/4630SW IP Telephone Options Cleaning the Screen Use this option to display instructions for cleaning the 4630 IP Telephone’s screen. Cleaning the screen with the instructions displayed ensures that touching the screen during cleaning will not cause buttons, options, or applications to be inadvertently selected.

  • Page 78: Activating/Deactivating Call Logging

    The Call Log Activation screen displays. The current option is highlighted. 2. Select either Yes or No, to indicate whether or not you want to log calls made to or from your 4630 IP Telephone. NOTE: When you select “No” to indicate you no longer want calls logged, calls logged prior to the change remain available for viewing, resorting, deleting, or adding to a Speed Dial button.

  • Page 79: Archiving The Call Log

    4630/4630SW IP Telephone Options Archiving the Call Log The process of automatically archiving your Call Log protects this information in the event of a telephone failure. Your System Administrator generally specifies whether your phone will participate in automatic archiving, which occurs every two hours (or according to a pre-determined time span your System Administrator establishes) when you have more than 50 log entries.

  • Page 80: Reviewing/Updating The Ftp Server Ip Address

    Setup parameters. The FTP server was unable to store the archive file. Issue 2.0 December 2003 4630/4630SW IP Telephone Options Meaning/Required Action You cannot access the Automatic Archive: setting if the FTP Server IP Address is missing. Select FTP Setup... to review, add or update the server address.

  • Page 81: Phone Application Options

    Redial Feature button. 4. Optionally choosing the Phone screen to display automatically from any of the 4630 application screens upon receiving a call. 5. Optionally choosing the Phone screen to display automatically from any of the 4630 application screens upon originating a call.

  • Page 82: Setting Edit Dialing

    3. Select Save to set the Edit Dial field to the option selected. The Phone Options and Preferences screen displays. 8-10 Issue 2.0 December 2003 4630/4630SW IP Telephone Options Then Select On. Proceed to Step 3. The button highlights to indicate an “On”...

  • Page 83: Selecting A Personalized Ring

    4630/4630SW IP Telephone Options Selecting a Personalized Ring Change the tone or pattern of your phone’s ring using this procedure. 1. To change the ringing tone/pattern, select Personalized Ring Options from the Phone Options and Preferences screen. The Select Personalized Ring screen displays. The current ring setting is highlighted.

  • Page 84: Setting The Go To Phone For Incoming Calls Option

    2. Select either Yes or No, to indicate whether or not you want the Phone screen displayed upon originating a call. 3. To save your selection, select Save. To exit without making a change, select Cancel. The Phone Options and Preferences screen re-displays. 8-12 Issue 2.0 December 2003 4630/4630SW IP Telephone Options...

  • Page 85: Setting The Call Timer

    4630/4630SW IP Telephone Options Setting the Call Timer This option allows you to have a timer displayed during an active call or for a call that you have put on Hold. Displaying the timer is the default, but you can change it using the procedure below.

  • Page 86: Setting Up Or Modifying A Directory User Id And Password

    Password, what you type overwrites the current Password. 4. To save your selection, select Save. To exit without making a change, select Cancel. The Directory Options and Preferences screen re-displays. 8-14 Issue 2.0 December 2003 4630/4630SW IP Telephone Options...

  • Page 87: Speed Dial Options

    4630/4630SW IP Telephone Options Speed Dial Options Two Speed Dial options are available which allow you to automatically have your Speed Dial buttons alphabetized when you add or modify a button label and to have your Speed Dial entries backed up automatically.

  • Page 88: Backing Up And Restoring Speed Dial Groups

    5. To save your selection, select Save. To exit without making a change, select Cancel. The Backup/Restore Options and Preferences screen re-displays. 8-16 Issue 2.0 December 2003 4630/4630SW IP Telephone Options Then Review the text message beneath the FTP Setup button, which indicates that an FTP Server Address must be provided.

  • Page 89: Network Audio Quality

    Because each telephone system has unique characteristics and settings, modifying the Backup/Restore options generally require the assistance of the System Administrator. For example, it is unlikely that a 4630 IP Telephone user would know the specific Server IP Address to enter when setting up FTP parameters without consulting his or her System Administrator.

  • Page 90: Setting The Automatic Backup Option

    3. To save your selection, select Save. To exit without making a change, select Cancel. The Backup/Restore Options and Preferences screen re-displays. 8-18 Issue 2.0 December 2003 4630/4630SW IP Telephone Options Then Review the text message beneath the FTP Setup button, which indicates that an FTP Server Address must be provided.

  • Page 91: Restoring Data From A Backup File

    1. Select Restore/Download Data... from the Backup/Restore Options and Preferences screen. The 4630 attempts to initiate FTP (File Transfer Protocol) to retrieve the latest backup file from the server. The message “Contacting the FTP server...” displays. Any one of the following additional messages may...
  • Page 92 No change is made and the Backup/Restore Options and Preferences screen re-displays. 8-20 Issue 2.0 December 2003 4630/4630SW IP Telephone Options Then — Continued The message “Cannot obtain the file from the FTP server.” displays. Contact your System Administrator for instructions on how to proceed.

  • Page 93: Setting A User Id, Password, And Other Ftp (File Transfer Protocol) Options

    FTP (File Transfer Protocol) Setup screen. They are: Server IP Address - the specific server to which your 4630 IP Telephone is connected, for backup, restore, Corporate Directory and other network-related functions.
  • Page 94 Add or update the Server User ID 8-22 Issue 2.0 December 2003 4630/4630SW IP Telephone Options Then Select Server IP Address. The Server IP Address Entry screen displays with the prompt “Enter IP address” (if no server name is currently assigned) or “Enter FTP server IP...

  • Page 95: Stock Ticker Option

    4630/4630SW IP Telephone Options If you want to — Continued Add or modify your Server Password Return to the Backup/Restore Options and Preferences screen without changing the selected FTP setting 3. Select Done to return to the Backup/Restore Options and Preferences screen.
  • Page 96 9. When all desired symbols have been specified, select Save to save all your selections. To exit without making a change, select Cancel. The Stock Ticker Options and Preferences screen displays. For information on the Stock Ticker display, see Chapter 8-24 Issue 2.0 December 2003 4630/4630SW IP Telephone Options About the Stock Ticker...

  • Page 97: Activating/Deactivating The Stock Ticker

    4630/4630SW IP Telephone Options Activating/Deactivating the Stock Ticker You have the option of not displaying the stock ticker by changing the “Stock Ticker Active?” setting from “Yes” (the default setting) to “No.” 1. To activate or deactivate the ticker (depending on the current setting), select Stock Ticker Active? from the Stock Ticker Options and Preferences screen.
  • Page 98 Stock Ticker Option 4630/4630SW IP Telephone Options 8-26 Issue 2.0 December 2003...

  • Page 99: Headsets For 4600 Series Ip Telephones

    Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo. There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone. To see the available headsets, view the Freedom of Choice Headsets brochure.

  • Page 100: Handsets For 4600 Series Ip Telephones

    An HIP cord, which allows basic, direct headset connection to your Avaya IP telephone. Avaya also offers a cordless headset solution (LKA10) with up to a 150 ft. mobile range from the base. The LKA10, when used with an MIP-1, offers remote call answering and call initialization features on the 4610SW, 4620, 4620SW and 4630SW IP Telephones.

  • Page 101: Troubleshooting

    Troubleshooting chart provides the most common problems an end user might encounter. The Application Troubleshooting chart provides troubleshooting specific to each of the 4630 applications. The remaining pages in this chapter provide procedures for resetting or power-cycling your phone, when neither Basic nor Application Troubleshooting resolves the problem.

  • Page 102: Basic Troubleshooting

    Introduction Basic Troubleshooting Problem/Symptom Phone does not activate after connecting it the first time Phone does not activate after a power interruption Characters do not appear on the Display screen Display shows an error/informational message 10-2 Issue 2.0 December 2003 Suggested Resolution Unless your System Administrator has already initialized your telephone, you...
  • Page 103 Check the headset connection. If the connection is secure, verify that you are using an approved headset, base unit, and/or adapter, as described in the list of approved Avaya Communication compatible Headsets in Chapter 9 of this guide. Various potential network problems may be causing the problem.
  • Page 104 Up/Down Volume keys. From another phone, place a call to your extension to test the above suggested solutions. The 4630 display screen takes an hour or so to completely warm up. Images may be distorted until it is fully operational.

  • Page 105: Troubleshooting 4630 Applications

    Troubleshooting Troubleshooting 4630 Applications Problem/Symptom GENERAL: A feature does not work as indicated in the User Guide, or does not work as it had previously worked PHONE APPLICATION: SPEED DIAL APPLICATION: You cannot dial out using any Speed Dial button...
  • Page 106 Verify the spelling of your query. If correct, there is a problem with either the 4630’s administration, the server, or the network. Contact your System Administrator, providing the exact text of the error message you received.
  • Page 107 Active” option is set to “Yes” Troubleshooting 4630 Applications Suggested Resolution — Continued Your System Administrator has not administered the link between the 4630 Voice Mail application and your corporate voice messaging system. If you believe the link should be available, contact your System Administrator.

  • Page 108: Resetting And Power Cycling The Ip Telephone

    Troubleshooting 4630 Applications Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem.

  • Page 109: Power Cycling The Phone

    Ethernet cables. WARNING: Because the type of power cycle mentioned in Step 2 involves reprogramming certain values, it should only be performed by your System Administrator. Troubleshooting 4630 Applications 10-9 Issue 2.0 December 2003...
  • Page 110 Troubleshooting 4630 Applications Troubleshooting 10-10 Issue 2.0 December 2003...
  • Page 111 Index Numerics 4600 Series IP Telephones Handsets Headsets for 4630/4630SW IP Telephone Applications Button/Feature Descriptions Introduction to layout 1-14 Logging Off Options 1-14 Reinstating after logoff 1-12 Security using the 1-11 About the Stock Ticker About This Guide Accessing the Options and Preferences Screen...
  • Page 112 Help, for Voice Mail Hold feature How to Use This Document Incoming Calls, setting the Phone screen for Intended Audience, for this document Introducing Your 4630/4630SW IP Telephone Issue Date Keyboard Layout, setting the Locating a Phone Number Using the Directory 1-12 Locking the Display Locking/Unlocking Your Telephone’s Display...
  • Page 113 Speed Dial Speed Dial Group Backup/Restore 8-23 Stock Ticker Touchscreen 8-21 User ID, Password Options, for the 4630/4630SW IP Telephone Password, Changing for Voice Mail Password, User ID, and other FTP (File Transfer 8-21 Protocol) Options Phone Application Phone Application Options...
  • Page 114 Using the Directory Application Using the Speed Dial Application Using the Touchscreen Using the Voice Mail Application Using the Web Access Application Using Your 4630/4630SW IP Telephone Issue 2.0 December 2003 Viewing the Call Log Voice Mail Accessing the application...

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