Displays; Audio; Productivity Suite - Polycom SoundStation IP 6000 User Manual

User Guide for the Polycom SoundStation IP 6000 Phone

Displays

Symptom
There is no display.
The display is incorrect.
The display has bad contrast.
The display is flickering.

Audio

Symptom
The speaker has no audible
sound.

Productivity Suite

Symptom
You are trying to access
Corporate Directory, but it is not
available on your phone.
5 - 6
Problem
Power is not correctly applied to
the phone.
The contrast needs adjustment.
Certain types of older fluorescent
lighting cause the display to
appear to flicker.
Problem
Speaker volume is low.
Problem
The license is not installed on
your phone or it has expired.
Corrective Action
Verify that power is correctly applied to the
phone:
Check that the display is illuminated.
•
Ensure the network cable is inserted
•
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
If your phone uses Power over
•
Ethernet (PoE), have your system
administrator check that the switch is
supplying power to the phone.
Adjust the screen contrast. (See
the Display Contrast on page 2-5.)
Try the following:
Move the phone away from the lights.
•
Replace the lights.
•
Corrective Action
Adjust the speaker volume. During a call,
press the volume keys to adjust the
volume.
Corrective Action
Do the following:
Press the Menu key, and then select
1.
Status > Licenses.
Using the arrow keys, verify that the
2.
feature you want to use has a valid
license.
For more information, contact your system
administrator.
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