Grandstream Networks GXV3240 User Manual
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Grandstream Networks GXV3240 User Manual

Ip multimedia phone for android
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Grandstream Networks, Inc.
TM
GXV3240 IP Multimedia Phone for Android
User Guide
GXV3240 USER GUIDE

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Summary of Contents for Grandstream Networks GXV3240

  • Page 1 Grandstream Networks, Inc. GXV3240 IP Multimedia Phone for Android User Guide GXV3240 USER GUIDE...

  • Page 2: Gxv3240 User Guide

    This page intentionally left blank GXV3240 USER GUIDE...

  • Page 3: Table Of Contents

    GXV3240 TECHNICAL SPECIFICATIONS ..................19 INSTALLATION ..................23 EQUIPMENT PACKAGING ......................... 23 CONNECT YOUR PHONE ........................23 GXV3240 EXTENSION MODULE (GXP2200EXT) ................25 SAFETY COMPLIANCES ........................27 WARRANTY ............................27 GETTING TO KNOW GXV3240 ..............29 USE THE TOUCHSCREEN ......................... 29 USE THE DESKTOP ...........................
  • Page 4 REMOVE PARTY FROM CONFERENCE ................... 75 END CONFERENCE ........................75 HOLD AND RESUME CONFERENCE ..................75 AUTO CONFERENCE MODE ...................... 75 MISSED CALL ............................. 77 DND (DO NOT DISTURB) ........................77 Firmware Version 1.0.3.62 GXV3240 User Guide Page 2 of 179...
  • Page 5 EDIT BLACKLIST ........................105 DELETE BLACKLIST ......................... 107 BLACKLIST SETTINGS ........................107 CALL HISTORY ..................109 LOCAL CALL HISTORY ........................109 DIAL OUT FROM CALL HISTORY ..................... 110 CALL HISTORY OPTIONS ......................110 Firmware Version 1.0.3.62 GXV3240 User Guide Page 3 of 179...
  • Page 6 MOVE FILES ..........................133 SEND FILES ..........................134 DELETE FILES ........................... 135 RENAME A FILE ......................... 136 FTP SERVER ............................. 137 RECORDER ............................139 NORMAL RECORDER ....................... 139 CALL RECORDER ........................141 Firmware Version 1.0.3.62 GXV3240 User Guide Page 4 of 179...
  • Page 7 SET UP PNP APPLICATION ......................165 ENABLE PNP FEATURE ........................165 ENABLE FROM WEB PAGE ...................... 165 ENABLE FROM LCD ........................166 USE PNP FEATURE .......................... 167 CONNECT TO NETWORK AND DEVICES ..........169 Firmware Version 1.0.3.62 GXV3240 User Guide Page 5 of 179...
  • Page 8 ADD WI-FI NETWORKS ......................170 BLUETOOTH ............................. 171 TURN ON/OFF BLUETOOTH ....................172 CHANGE BLUETOOTH DEVICE NAME ................... 172 PAIR GXV3240 WITH A BLUETOOTH DEVICE ................ 172 UNPAIR A BLUETOOTH DEVICE ....................173 EHS HEADSET ..........................173 USB ..............................175 SD CARD ............................
  • Page 9 Table 2: GXV3240 Equipment Packaging ....................23 Table 3: GXV3240 Connectors ........................24 Table 4: GXP2200EXT Packaging ......................25 Table 5: GXV3240 Status Bar Notification Icons ..................43 Table 6: GXV3240 Keypad Buttons ......................49 Table 7: GXV3240 MWI LED Status ......................52 Table 8: GXV3240 Feature Code ........................
  • Page 10 Figure 4: GXV3240 Default Home Screen ....................29 Figure 5: GXV3240 Onscreen Menu ......................30 Figure 6: GXV3240 Finger Gestures on the Touch Screen ................ 30 Figure 7: GXV3240 Desktop Menu ......................32 Figure 8: Add Application Shortcut to the Desktop ..................33 Figure 9: Add Widget to the Desktop ......................
  • Page 11 Figure 48: Attended Transfer........................72 Figure 49: GXV3240 Conference Screen ....................73 Figure 50: GXV3240 Conference - Add New Call to the Conference ............74 Figure 51: GXV3240 Conference - Add Existing Call to Conference ............74 Figure 52: 4-way Conference Call Established ................... 75 Figure 53: Missed Call Screen ........................
  • Page 12 Figure 82: Manually Add Number to Blacklist ................... 105 Figure 83: Edit Entry from Blacklist ......................105 Figure 84: Blacklist Settings ........................107 Figure 85: GXV3240 Main Page of Call History ..................109 Figure 86: GXV3240 Call History ......................110 Figure 87: GXV3240 Call History - Options ....................111 Figure 88: GXV3240 Call History - Details ....................
  • Page 13 Figure 146: GXV3240 PNP Settings ......................166 Figure 147: GXV3240 Connect to Wi-Fi ....................170 Figure 148: GXV3240 Connect to Wi-Fi Show Advanced Options ............171 Figure 149: GXV3240 Bluetooth - Paired Device ..................173 Figure 150: Settings->Display->HDMI ...................... 176 Figure 151: Settings->Display->HDMI Control ..................
  • Page 14 This page intentionally left blank Firmware Version 1.0.3.62 GXV3240 User Guide Page 12 of 179...

  • Page 15: Document Purpose

    DOCUMENT PURPOSE This User Guide describes the basic concept and tasks necessary to use and configure your GXV3240. This document covers the topics of phone installation, making basic calls, using phone's built-in applications and basic features. To learn the advanced features and configurations, please visit link http://www.grandstream.com/support...

  • Page 16: Gnu Gpl Information

    GNU GPL INFORMATION GXV3240 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 17: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXV3240 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.3.62  Add Disable Video Call Feature option explanations and screenshots for making phone calls [MAKE PHONE CALLS] FIRMWARE VERSION 1.0.3.55...

  • Page 18: Firmware Version 1.0.1.54

    Add BroadWorks Xsi Call History [BROADWORKS XSI CALL HISTORY]  Add Preview for video calls Contacts [SINGLE INCOMING CALL] FIRMWARE VERSION 1.0.1.39  Update screenshots FIRMWARE VERSION 1.0.1.29  This is the initial version. Firmware Version 1.0.3.62 GXV3240 User Guide Page 16 of 179...
  • Page 19 User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXV3240 as it may cause damage to the products and void the manufacturer warranty.
  • Page 20 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Hereby，Grandstream declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Firmware Version 1.0.3.62 GXV3240 User Guide Page 18 of 179...

  • Page 21: Product Overview

    Offers a multi-platform video conferencing solution (Grandstream's Free IPVideoTalk, Skype, Microsoft Lync, and more).  Create Android apps for any business need to run on the GXV3240 using Google's API and Grandstream's SDK toolkit. GXV3240 TECHNICAL SPECIFICATIONS Table 1: GXV3240 Technical Specifications...
  • Page 22 Multi-language Chinese, Korean, Japanese, and more Upgrade/ Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass Provisioning provisioning using TR-069 or AES encrypted XML configuration file Firmware Version 1.0.3.62 GXV3240 User Guide Page 20 of 179...
  • Page 23 C to 60 Humidity Humidity: 10% to 90% Non-condensing GXV3240 phone, handset with cord, base stand, universal power supply, network Package Content cable, lens cleaning cloth, quick installation guide, brochure, GPL license FCC: Part 15 (CFR47) Class B, Part15C, MPE, UL 60950 (Power Adapter)
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  • Page 25: Installation

    INSTALLATION EQUIPMENT PACKAGING Table 2: GXV3240 Equipment Packaging Main Case Handset Phone Cord 12V DC Power Adaptor Ethernet Cable Phone Stand Wall Mount Screen Cleaning Cloth Quick Installation Guide CONNECT YOUR PHONE Figure 1: GXV3240 Front View Firmware Version 1.0.3.62...

  • Page 26: Table 3: Gxv3240 Connectors

    RJ11 connector port to connect the extension board GXP2200EXT. To set up the GXV3240 as your desk phone, follow the steps below: 1. Attach the phone stand to the back of the phone where there is a slot for the phone stand. Upper part and bottom part are available for two angels;...

  • Page 27: Gxv3240 Extension Module (Gxp2200Ext)

    To set up the GXP2200EXT with the GXV3240, please follow the steps below: 1. On the back of the GXV3240 and the GXP2200EXT, there are slots for connector plate. Attach the connector plate between the slots for GXV3240 and the GXP2200EXT;...

  • Page 28: Figure 3: Gxv3240 Back View With Gxp2200Ext

    3. Connect the GXP2200EXT to the GXV3240 via the EXT port using the RJ11-RJ11 cable provided with the GXP2200EXT; 4. Install the phone stand on the GXV3240 and the GXP2200EXT; 5. Power up the GXV3240. The GXP2200EXT will show the booting up screen with version information and connecting status;...

  • Page 29: Safety Compliances

    WARRANTY If the GXV3240 phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, please contact Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.
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  • Page 31: Getting To Know Gxv3240

    Shortcut: Call History Shortcut: Menu Shortcut: Voicemail Shortcut: Phone Dialer Figure 4: GXV3240 Default Home Screen Tap on the onscreen Menu icon , the settings and applications menu will be brought up as shown below. Firmware Version 1.0.3.62 GXV3240 User Guide...

  • Page 32: Figure 5: Gxv3240 Onscreen Menu

    Figure 5: GXV3240 Onscreen Menu To fully manipulate the GXV3240 capacitive touch screen, use your fingers to operate the following on the GXV3240 icons, buttons, menu items, onscreen keyboard and etc. Figure 6: GXV3240 Finger Gestures on the Touch Screen Firmware Version 1.0.3.62...

  • Page 33: Use The Desktop

    This is usually used when viewing photos or web pages. USE THE DESKTOP DESKTOP MENU When the GXV3240 is on idle screen, press the MENU button to bring up phone's menu. Users can access to following in the desktop menu: Firmware Version 1.0.3.62...

  • Page 34: Figure 7: Gxv3240 Desktop Menu

    Edit Widget Add widgets to the desktop by dragging the widget from the bottom menu to the desktop.  Thread Manager Manage running applications on the GXV3240. For more details, please refer to section [ MANAGE RUNNING APPLICATIONS  System settings Access phone's settings such as "Personalized Account", "Wireless &...

  • Page 35: Add Application Shortcut To Desktop

    ADD APPLICATION SHORTCUT TO DESKTOP The shortcut of the applications installed on the GXV3240 can be added to the desktop for users' easy access. To add shortcut: 1. Tap on the screen Menu icon to access the applications first. 2. Select and press the application icon for about 2 seconds. The screen will show "Move to Desktop" on the bottom.

  • Page 36: Figure 9: Add Widget To The Desktop

    Figure 9: Add Widget to the Desktop Firmware Version 1.0.3.62 GXV3240 User Guide Page 34 of 179...

  • Page 37: Manage Desktop Items

    MANAGE DESKTOP ITEMS On the GXV3240 desktop, users could tap on the desktop items to manage shortcuts and widgets. The following operations can be done:  Tap on the shortcut icon to open the application. For example, tap on "FileManager" icon to access file manager application.

  • Page 38: Figure 12: Remove Clock Widget From Desktop

    To remove an item from the desktop, touch and press the item for about 2 seconds. A recycle bin icon will show up on the bottom of the screen. Drag the item to the recycle bin to remove it. Figure 12: Remove Clock Widget from Desktop Firmware Version 1.0.3.62 GXV3240 User Guide Page 36 of 179...

  • Page 39: Set Wallpapers

    SET WALLPAPERS On the GXV3240 desktop, touch and press on an empty spot for about 3 seconds to bring up wallpaper settings. Or users could press menu button and select "Wallpaper" to set up the wallpaper for the desktop.

  • Page 40: Manage Running Applications

    Figure 13: GXV3240 Choose Wallpaper MANAGE RUNNING APPLICATIONS On the GXV3240 desktop, press the Home button for about 2 seconds or select "Thread Manager" after pressing Menu button Figure 14: GXV3240 Recent Applications Users could use the thread manager to do the following: ...

  • Page 41: Idle Screen

    IDLE SCREEN SWITCH IDLE SCREENS The GXV3240 supports multiple idle screens by sliding the screen horizontally. On the GXV3240 screen, slightly touch an empty area and slide to the left or right using your finger to switch between different idle screens.

  • Page 42: Figure 16: Delete Idle Screen

    Please make sure the apps, shortcuts or widgets on the idle screen are removed first. Otherwise, the icon won't show for the idle screen. Figure 16: Delete Idle Screen Firmware Version 1.0.3.62 GXV3240 User Guide Page 40 of 179...

  • Page 43: Use The Status Bar

    USE THE STATUS BAR The status bar on the top of the GXV3240 screen provides visual notification for the system settings and status, as well as quick access for important system settings. To access it, on the GXV3240 idle screen, slowly slide down from the top to the bottom of the screen as the following figure shows.
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  • Page 45: Notifications In Status Bar

    NOTIFICATIONS IN STATUS BAR The following table describes the icons used on the status bar for notification purpose. Table 5: GXV3240 Status Bar Notification Icons Network connected via Ethernet cable. Trying to connect to network via Ethernet cable. Network disconnected via Ethernet cable.
  • Page 46 SD Card space full. USB flash drive is inserted. Downloading files via Internet connection. Updating applications. Calendar has event scheduled. New voicemail to be retrieved. Unread Email to be retrieved. Firmware Version 1.0.3.62 GXV3240 User Guide Page 44 of 179...
  • Page 47 Call forward is set up for SIP account 4. Call forward is set up for SIP account 5. Call forward is set up for SIP account 6. More notifications on the status bar. USB mouse is connected. Firmware Version 1.0.3.62 GXV3240 User Guide Page 45 of 179...
  • Page 48 Music is playing using music app. PPPoE is connected. PPPoE is not connected. Warning message. Firmware Version 1.0.3.62 GXV3240 User Guide Page 46 of 179...

  • Page 49: System Settings In Status Bar

    Speaker button to activate GXV3240 dialer under this mode.)  Auto: In this mode, the GXV3240 will automatically detect if the audio path is used by 3rd party app first. If so, it will use the handset mode "Disabled". Otherwise, keep it in "Enabled" mode. Please note that running the 3rd party app doesn't necessarily mean the audio path is used by the 3rd party app.
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  • Page 51: Use The Keypad

    USE THE KEYPAD Figure 20: GXV3240 Keyboard KEYPAD BUTTONS Table 6: GXV3240 Keypad Buttons Contacts. Press to view and edit contact information. Backspace. Press for backspace when entering characters and numbers. Home. Press to go back to Home screen; or press and hold it for about 2 seconds, the current running applications and Manage Applications button will show.

  • Page 52: Keypad Shortcut Functions

    Firmware upgrade via SD card Insert the SD card to the GXV3240. The SD card should have the valid firmware bin file in it. Power cycle the phone and the MWI LED will light up. Wait until the MWI LED lights off. Then immediately press both “*”...

  • Page 53: Use The Message Waiting Indicator

    For example, touch and press the "q" key for about 2 seconds can enter "1". USE THE MESSAGE WAITING INDICATOR The GXV3240 message waiting indicator LED is on the upper right corner of the device. It could notify the Firmware Version 1.0.3.62...

  • Page 54: Table 7: Gxv3240 Mwi Led Status

    Please refer to the status description below. The priority for the LED indicator is from high to low in the following table. Table 7: GXV3240 MWI LED Status Color LED Status...

  • Page 55: Make Phone Calls

    To register SIP account, users could directly configure from phone's LCD menu->Settings->Advanced Settings->Account. Or users could log in the GXV3240 web GUI->Account page to fill in the necessary registration information, i.e., Account active, Account name, SIP Server, SIP User ID, SIP Auth ID, SIP Auth Password and etc.

  • Page 56: Figure 24: Gxv3240 Dial Screen

    Press the Speaker button to bring up dial screen and the audio channel will be speaker. Figure 24: GXV3240 Dial Screen If Disable Video Call Feature option is enabled, the Video Call option on GXV3240 dial screen will be hidden. Firmware Version 1.0.3.62...

  • Page 57: Set Programmable Keys On Unregistered Account

    SET PROGRAMMABLE KEYS ON UNREGISTERED ACCOUNT GXV3240 allows end users to setup shortcut keys on the Phone app. The shortcut keys only allows to take place the unregistered accounts. From example, if the phone enables the Account 1 and register it with a SIP server, end users have to set the shortcut keys on Account 2 to 6.

  • Page 58: Dial A Number Directly

    The timeout interval can be configured under web GUI->Account->Call Settings.  GXV3240 allows users to press # key as SEND key. This behavior can be disabled via option "Use # as Dial Key" under web GUI->Account->Call Settings. ...

  • Page 59: Dial A Number Via Call History

    2. Navigate in the contacts entries by sliding up/down on the screen. 3. Tap on the dial icon for the contact Figure 27 GXV3240 View Contacts DIAL A NUMBER VIA CALL HISTORY 1. Access Call History by tapping on...

  • Page 60: Direct Ip Call

    To make a direct IP call, please follow the steps below: 1. Off hook the phone or select account in the idle screen to bring up dial screen on GXV3240; 2. Under "Mode" button in the call screen, tap on it and select the mode as "IP Call";...

  • Page 61: Answer A Call

    The phone needs to configure option "User Random Port" to "No" to accept direct IP calls;  In GXV3240 Contacts, if the phone number is IP address, direct IP call can be made by dialing this contact. ANSWER A CALL SINGLE INCOMING CALL ...

  • Page 62: Figure 30: Single Incoming Call - Audio

    After previewing, end user can tap “Answer” key to answer the video call or “Reject” key to reject it. This feature should be supported by the SIP server. Please contact service Firmware Version 1.0.3.62 GXV3240 User Guide Page 60 of 179...

  • Page 63: Figure 32: Single Incoming Call - Preview-1

    Firmware Version 1.0.3.62 GXV3240 User Guide Page 61 of 179...

  • Page 64: Multiple Calls/Call Waiting

    ID for the incoming call. In the right panel, the account bar in green is the ringing line from "Ben"; the account bar in black is the current active call with "John". "3165" is the callee account name. Firmware Version 1.0.3.62 GXV3240 User Guide Page 62 of 179...

  • Page 65: Call Hold

    During the active call, press HOLD button to put the call on hold. The LCD screen will show as below. To resume the call, press HOLD button again. Figure 37: Call On Hold Firmware Version 1.0.3.62 GXV3240 User Guide Page 63 of 179...

  • Page 66: Call Recording

    1. During the call, users could record the conversation to the phone by tapping on "Options"->"Start Recording" on the call screen. 2. Once done, tap on "Options"->"Stop Recording" or hang up the call. 3. The recording files can be retrieved from the GXV3240 application "Recorder"->"Call" category. Figure 38: GXV3240 Call Recording MUTE During an active call, press the Mute button to mute the call.

  • Page 67: Turn On Video During Audio Call

    Figure 39: GXV3240 Call Mute Note: Mute key could be set to “DND”, “Idle Mute”, and “Permanent Mute” mode while the phone is at idle state. TURN ON VIDEO DURING AUDIO CALL Users could establish audio call first and then turn on video or accept video request during the call if the other party supports video call as well.

  • Page 68: Figure 40: Turn On Video During Audio Call

    Figure 40: Turn on Video during Audio Call Firmware Version 1.0.3.62 GXV3240 User Guide Page 66 of 179...

  • Page 69: Switch Audio Channel During Call

    Figure 41: Accept Video during Audio Call If the GXV3240 receives video request during the audio call, a message "Do you want to accept video?" will be prompted. Select "Yes" to establish video during the call. If the Disable Video Call Feature is enabled on GXV3240, the “Video On”...

  • Page 70: Figure 42: Switch Audio Channel During Call

    Figure 42: Switch Audio Channel during Call Figure 43: Switch Audio Channel during Call - Connected Firmware Version 1.0.3.62 GXV3240 User Guide Page 68 of 179...

  • Page 71: Call Transfer

    CALL TRANSFER A call can be transferred to another party during the call. The GXV3240 supports blind transfer and attended transfer. BLIND TRANSFER 1. During the active call, press TRANSFER button to bring up the transfer screen; 2. Select transfer mode as "Blind" by tapping on the highlight button in the figure below. The default transfer mode is "Blind";...

  • Page 72: Figure 45: Attended Transfer

    3. Enter the transfer target number, and then press the "Send" soft key on the right; 4. Before transfer target answers the call, GXV3240 hears the ringback tone and the touch screen prompts as below. Users could tap on "Cancel" to cancel the transfer, tap on “End” or simply hang up the call to complete call transfer;...

  • Page 73: Figure 47: Attended Transfer - Split

    5. After transfer target answers the call, the following screen will be shown up. If the user simply hangs up, taps on “End” or taps on the "Transfer" soft key, the call wil be transferred, and GXV3240 will hang up the call. If the user taps on "Split" soft key to separate the calls, the user will talk to the second established call while the first call is on hold.

  • Page 74: Figure 48: Attended Transfer

    To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains;  If users would like to cancel the transfer, press button to go back to the previous talking screen. Firmware Version 1.0.3.62 GXV3240 User Guide Page 72 of 179...

  • Page 75: 6-Way Conference

    6-WAY CONFERENCE The GXV3240 supports up to 6-way conferencing on current firmware version 1.0.1.29. INITIATE CONFERENCE 1. When the phone is in idle, call screen, or during an active call, press CONFERENCE button bring up conference screen; users could also press CONF button in call screen right after off hook the phone;...

  • Page 76: Figure 50: Gxv3240 Conference - Add New Call To The Conference

    Figure 50: GXV3240 Conference - Add New Call to the Conference If there is other call on the GXV3240, it will show up when adding member to the conference. Users could then tap on the call to add it to the conference.

  • Page 77: Remove Party From Conference

    AUTO CONFERENCE MODE The GXV3240 also supports "Auto Conference" which allows users to establish conference call in a quick and easy way, instead of adding the other parties one by one. To enable Auto Conference feature, go to web GUI->Advanced Settings->Call Features and set "Auto Conference"...
  • Page 78 1 or more calls on the GXV3240, simply press the conference button and all the calls on GXV3240 will be brought into the conference. Note:  During the conference, if the initiator of the conference hangs up , the conference will end. If users wish to allow the remaining parties to stay in conversation after the initiator hangs up, the conference initiator should set "Transfer on 3-way Conference Hang up"...

  • Page 79: Missed Call

    -> Call Settings -> Call Log, users need to choose “Don’t Prompt Missed Call” to disable the prompt for missed call logs. DND (DO NOT DISTURB) When DND is on, the incoming calls to the GXV3240 will be blocked for all registered accounts with a reminder ring produced. To turn on/off DND: 1.

  • Page 80: Voicemail/Message Waiting Indication

    VOICEMAIL/MESSAGE WAITING INDICATION When there is a new voicemail, the Message Waiting Indication (MWI) LED icon will blink in red on the upper right corner of the GXV3240 and will show up in the status bar. To retrieve the voicemail: 1.

  • Page 81: Call Forward

     From Web GUI Log in GXV3240 web GUI and go to Account page->Call Settings. By default, Call Forward feature is set to "None". The Call Forward feature options are:  Unconditional Forward: All the incoming calls will be forwarded to the number set up in "All To"...

  • Page 82: Figure 56: Call Forward - Unconditional

     Call Forward on Busy / Call Forward No Answer: The incoming call will be forwarded when the GXV3240 is busy or no answer after certain interval "Delayed Call Forward Wait Time (s)". Figure 58: Call Forward - Busy/No Answer Firmware Version 1.0.3.62...

  • Page 83: Multi-Purpose Keys

    , or via web GUI->Advanced Settings->MPK LCD Settings. To configure MPK via MPK app on the GXV3240: 1. Download MPK app from GS Market and install it to the GXV3240. 2. Open the MPK app. Tap on the upper right of the app and then tap on to start adding MPK numbers.

  • Page 84: Figure 60: Gxv3240 Mpk App - Add Number From Contacts

    Figure 60: GXV3240 MPK APP - Add Number from Contacts 4. The added number will show in the list as the figure shows below. Figure 61: GXV3240 MPK APP - Number List Firmware Version 1.0.3.62 GXV3240 User Guide Page 82 of 179...

  • Page 85: Shared Call Appearance (Sca)

    SHARED CALL APPEARANCE (SCA) The GXV3240 supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.

  • Page 86: Figure 63: Gxv3240 Sca Settings On Web Ui

    To configure SCA via web GUI, go to Account page->SIP Settings to fill out the options in the following figure. Figure 63: GXV3240 SCA Settings on Web UI For more information about SCA configuration and function, please refer to the link below: http://www.grandstream.com/products/gxp_series/general/documents/gs_sca_guide.pdf...

  • Page 87: Call Features

    CALL FEATURES The GXV3240 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward and etc. Before using the following feature code, please make sure "Enable Call Features" option is set to "Yes" under web GUI->Account page->Call Settings.
  • Page 88 Busy Call Forward. To set up busy call forward:  Dial *90 followed by the phone number to forward the call. Cancel Busy Call Forward. To cancel the busy call forward:  Dial *91. Firmware Version 1.0.3.62 GXV3240 User Guide Page 86 of 179...
  • Page 89 Dial *92 followed by the number to forward the call. The default timeout before the call is forwarded is 20 seconds. Cancel Delayed Call Forward. To cancel the delayed call forward:  Dial *93. Firmware Version 1.0.3.62 GXV3240 User Guide Page 87 of 179...
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  • Page 91: Contacts

    On the phone’s idle screen or menu screen, tap on icon on the bottom of the screen. The following figure shows main page of Contacts on the GXV3240. Figure 64: GXV3240 Main Page of Contacts Tap the icon to access the main page of Contacts. The LDAP Contacts includes the contacts in specific LDAP server, and BS Contacts includes the BroadWorks Xsi Contacts.

  • Page 92: Add Single Contacts

    3. Enter First name, Last name, Phone number and other information for the new contacts. Please make sure the account number field is selected so the GXV3240 will use this account to dial out the new contact. The account number field is located on the left of the "Phone" filed as highlighted below.

  • Page 93: Import/Export Contacts

    Figure 66: GXV3240 Contacts - Add New Contact IMPORT/EXPORT CONTACTS If the users have the GXV3240 phonebook file saved in local storage or external storage device that has been plugged into the GXV3240, the phonebook file can be directly imported to the Contacts. There are three different formats supported for the phonebook file: "csv", "vcard", and "xml".

  • Page 94: Figure 67: Gxv3240 Contacts - Import Contacts

    Figure 67: GXV3240 Contacts - Import Contacts 4. Fill in the import options and scroll down to the bottom of the screen. 5. Tap on "Select the file" to import phonebook file from the directory in internal or external storage device.

  • Page 95: Download Contacts

    4. Select the file encoding and file type for the exported phonebook file. By default, the GXV3240 is using "UTF-8" as the encoding method. 5. Tap on "Choose Directory" and select the directory where the phonebook file will be exported to.

  • Page 96: Search Contacts

    2. Touching and pressing on the contact for about 2 seconds until the checkbox shows up. 3. Tap on the checkbox for the contacts to be selected. indicates the contact is selected. Firmware Version 1.0.3.62 GXV3240 User Guide Page 94 of 179...

  • Page 97: Add Contacts To Favorites

    Figure 70: GXV3240 Contacts - Select Contacts ADD CONTACTS TO FAVORITES SELECT CONTACTS 1. Select the contact to be added as described in [ 2. Tap on and select "Add to favourites". Figure 71: GXV3240 Contacts - Contacts Options There are another 2 methods to add contacts to favorites.

  • Page 98: Edit Contacts

    1. Select the contact as described in [ and select "Send to desktop". A shortcut for this contact will be created on the idle screen 2. Tap on for the users to access. Firmware Version 1.0.3.62 GXV3240 User Guide Page 96 of 179...

  • Page 99: Share Contacts Via Bluetooth

    To add a new group, tap on and select the existing contacts to the group. Figure 73: GXV3240 Contacts - Add New Group Note:  Users could also select group for the contact when adding or editing the contact.

  • Page 100: Contacts Storage Status

    Figure 75: GXV3240 Contacts - Storage Status Note: Users could increase the number of maximum contacts storage to more than 1000 contacts on GXV3240/3275. Users may access the phone through telnet, and change the P value P1688 to another number Firmware Version 1.0.3.62...

  • Page 101: Add Account To Sync Up Contacts

    ADD ACCOUNT TO SYNC UP CONTACTS On the GXV3240, users could add 3rd party application account (e.g., Gmail, Microsoft Lync, Skype, and etc.) so that the contacts there could be added to the GXV3240.

  • Page 102: Figure 77: Add Account To Sync Up In Contact

    6. Follow the wizard and select "Existing" or "New" for the Google account. Figure 78: Add Google Account to Sync up in Contact If users select "Existing", sign in with the Email address and password to complete the setup. Firmware Version 1.0.3.62 GXV3240 User Guide Page 100 of 179...

  • Page 103: Ldap Book

    LDAP BOOK In addition to local contacts, the GXV3240 also supports LDAP book if LDAP server is available within the network. Please refer to the following link for more details about how to use LDAP book on the GXV3240: http://www.grandstream.com/products/gxv_series/gxv3240/documents/gxv3240_ldap_book_guide.pdf...
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  • Page 105: Blacklist

    BLACKLIST The GXV3240 has blacklist support for users to manage incoming calls. To access blacklist, tap on icon on the phone's menu. BLOCK HISTORY to view the block history. It shows the detailed information for the blocked Open blacklist and tap on calls: caller number, caller name and calling time.

  • Page 106: Delete Block History

    The blacklist can be added manually, add from contacts, or added from call history. Figure 81: GXV3240 Blacklist - Add Blacklist 2. The following figure shows manually adding number to blacklist. Once Manually add option is selected, Firmware Version 1.0.3.62...

  • Page 107: Edit Blacklist

    1. In the blacklist, touch and press the entry for about 2 seconds until checkbox displays. 2. Tap on to edit the blacklist. 3. Tap on OK once done. Figure 83: Edit Entry from Blacklist Firmware Version 1.0.3.62 GXV3240 User Guide Page 105 of 179...
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  • Page 109: Delete Blacklist

     Time Settings: Set up the block schedule. Select Block 24 Hours or Modify Time by specifying the Starting Time and Ending Time. Figure 84: Blacklist Settings Firmware Version 1.0.3.62 GXV3240 User Guide Page 107 of 179...
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  • Page 111: Call History

    CALL HISTORY GXV3240 Call history provides users access to phone's call logs in different categories. Call history can be accessed in the following two ways:  on phone's menu or idle screen if call history shortcut is created on the desktop.

  • Page 112: Dial Out From Call History

    Figure 86: GXV3240 Call History There are four different categories in the call history. Users could tap on the icon on the top menu to access the corresponding call logs:  All calls  Answered calls  Dialed calls ...

  • Page 113: Delete Call History

    Figure 87: GXV3240 Call History - Options DELETE CALL HISTORY  Touch and press the call history entry for about 2 seconds until the checkbox displays.  Tap on the checkbox to select the call history entries, and indicates the entry is selected.

  • Page 114: Broadworks Xsi Call History

    BROADWORKS XSI CALL HISTORY Besides the Local Call History, the GXV3240 also supports BroadWorks Xsi call history if BroadWorks XSP server is available within the network. Please refer to the following link for more details about how to use BroadWorks Xsi Call History on the GXV3240: http://www.grandstream.com/products/gxv_series/gxv3240/documents/gxv32xx_broadworks_xsi_guide.p...

  • Page 115: Sms

    The GXV3240 has built-in SMS application to send/receive message, if the SIP server supports SMS message. Users can create, edit draft, delete and check the storage status of SMS. The SMS app supports up to 1000 messages. Tap on the phone's menu or desktop to launch SMS application.

  • Page 116: Create New Sms

    Figure 91: Create New Message 1. Select account to send the message from. Select the account to send the SMS message in the drop down box on the right side of the top menu. Firmware Version 1.0.3.62 GXV3240 User Guide Page 114 of 179...

  • Page 117: Delete Sms

    2. Add number to send the message to. Enter the number of the contact to send the message too on the left side of the top menu. Users could also select contact from GXV3240 Contacts by tapping on icon, select the account to send the SMS message in the drop down box on the right side of the top menu.
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  • Page 119: Calendar

    CALENDAR In Calendar application, users could synchronize events from Google account as well as create, modify and view the events. The GXV3240 also provides notification for the upcoming events from the Calendar. Tap to launch Calendar application. SIGN IN CALENDAR When launching the Calendar application for the first time, the users will be required to sign in with a Google account.

  • Page 120: Figure 93: View Calendar

    When viewing the calendar by month, the blue mark on the date indicates there is event scheduled on that day. Tapping on it can view the scheduled event. Figure 94: View Calendar by Month Firmware Version 1.0.3.62 GXV3240 User Guide Page 118 of 179...

  • Page 121: Create Event

    CALENDAR OPTIONS In the Calendar application, press MENU button to bring up calendar options. Users could refresh calendar, search events and synchronize calendar with Google account by tapping on "Settings". Firmware Version 1.0.3.62 GXV3240 User Guide Page 119 of 179...
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  • Page 123: Email

    EMAIL GXV3240 provides built-in Email application for users to access personal or business Email account. Tap to launch Email application. SIGN IN EMAIL When launching the Email application for the first time, a wizard will be provided for users to set up the Email account step by step.

  • Page 124: Figure 98: Select Email Account Type

    IMAP setup. When using IMAP, the Emails stay on the server side and users can see them from other devices as well. Please check with your network administrators for the correct Email account settings for IMAP. Firmware Version 1.0.3.62 GXV3240 User Guide Page 122 of 179...

  • Page 125: Figure 100: Email Account Type - Imap

    Email account settings for EXCHANGE. Figure 101: Email Account Type - EXCHANGE 4. If "Next" is selected in step 2, users will see the following default account settings. Tap on "Next" again. Firmware Version 1.0.3.62 GXV3240 User Guide Page 123 of 179...

  • Page 126: Figure 102: Email Account Settings

    Figure 102: Email Account Settings 5. Set up "Your name" to be displayed on the outgoing messages and tap on "Next" again. Users should be able to start using the Email account now. Firmware Version 1.0.3.62 GXV3240 User Guide Page 124 of 179...

  • Page 127: Email Options

    MULTIPLE EMAIL ACCOUNTS Users could also add more than one Email account on the GXV3240. To do this, go to phone's Settings->Accounts, tap on "Add account" and select "Email". A new Email account setup wizard will show up for users to add the Email account.
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  • Page 129: Gs Market

    GS MARKET The GXV3240 supports extensive amount of 3rd party Android applications. Users could install those applications from the built-in GS Market. If Google Play application is installed from GS market, users could log in and download all kinds of applications there as well.

  • Page 130: Download And Install Apps

    Figure 105: GXV3240 GS Market - Downloaded Applications UPDATE APPS The GXV3240 will automatically detect if there is a new version available for the installed apps to upgrade when the network connection is available and stable. Users can also view update status and manually update the apps in GS Market.

  • Page 131: Uninstall Apps

    Figure 106: GXV3240 GS Market - Installed Applications UNINSTALL APPS 1. Open GS Market and tap on to access the installed apps. 2. User will see "Uninstall" option for each app. Tap on "Unstall" for the app you would like to unstall.
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  • Page 133: Tools

    File Manager application. COPY AND PASTE FILES Follow the steps below to copy and paste a file on the GXV3240. 1. Open file manager and navigate to the directory of the file to be copied. Touch and press on the file for about 2 seconds until the checkbox shows up.

  • Page 134: Figure 109: File Manager Root Directory

    Figure 109: File Manager Root Directory Figure 110: Paste File Firmware Version 1.0.3.62 GXV3240 User Guide Page 132 of 179...

  • Page 135: Move Files

    The steps to move a file is similar to copy/paste a file. The difference is once the file is moved, the file will not be kept in the source folder. Follow the steps below to move a file on the GXV3240.

  • Page 136: Send Files

    1. Open file manager and navigate to the directory of the file to be sent over. Touch and press on the file for about 2 seconds until the checkbox shows up. Firmware Version 1.0.3.62 GXV3240 User Guide Page 134 of 179...

  • Page 137: Delete Files

    Figure 114: GXV3240 File Manager 2. Select the files or folders to be sent. Tap on to select all files or unselect all files. 3. Tap on and select "Send". A new dialog window will pop up for users to send the file via Bluetooth or other applications.

  • Page 138: Rename A File

    2 seconds until the checkbox shows up. 2. Tap on and select "Rename". A new dialog window will pop up for users to enter the new name. 3. Tap on OK. Figure 116: Rename File Firmware Version 1.0.3.62 GXV3240 User Guide Page 136 of 179...

  • Page 139: Ftp Server

    Under the File Manager root directory, screensaver is a system folder that users could not create or delete files/folders there. FTP SERVER The GXV3240 supports file transfer via FTP server. Once installed, users could access the GXV3240 file system from PC. Tap on the phone's menu or desktop to open FTP Server application.

  • Page 140: Figure 118: Ftp Server - Stop

    By default, when the users access the ftp server from a PC, a prompt will show asking for user name and password. The default user name and password are "admin". Figure 119: FTP Server - Settings Firmware Version 1.0.3.62 GXV3240 User Guide Page 138 of 179...

  • Page 141: Recorder

    RECORDER GXV3240 Recorder application allows users to record audio and access recording files from call recording. There is no time limit on the recorder as long as there is enough space to save the recording file. Tap on the phone's menu or desktop to launch the Recorder application.

  • Page 142: Figure 121: Normal Recorder - Start Recording

    2. Tap on "Save" to end recording. Figure 122: Normal Recorder - End Recording 3. The file will be saved and accessible under Recorder application "Normal" category. Tap on the recording file to play the recording. Firmware Version 1.0.3.62 GXV3240 User Guide Page 140 of 179...

  • Page 143: Call Recorder

    Downloads application. Figure 124: Downloads  Tap on the file to open it.  Tap on the checkbox to select the file. Then users could delete or share the file. Firmware Version 1.0.3.62 GXV3240 User Guide Page 141 of 179...

  • Page 144: Ip Location

    City, Latitude, Longitude, Time Zone and Weather Code. This information is useful when configuring the phone to provide personalized settings based on user's location. Figure 125: GXV3240 Location For example, in the above figure, the public IP address 67.110.250.152 is mapped to Yorba Linda in California, USA.

  • Page 145: Diagnosis

    DIAGNOSIS The GXV3240 provides a built-in diagnosis application for users to troubleshoot hardware issues related to LCD, keypad, and touch screen, LED as well as extension board connection. Tap on the phone's menu or desktop to launch Diagnosis application. The following figure shows the diagnosis menu. After selecting the option, users could follow the diagnosis instruction to troubleshoot the device.
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  • Page 147: Camera

    CAMERA The GXV3240 has built-in Camera to support taking pictures and recording videos. Users can also use the camera during SIP video calls as well as video calls via 3rd party applications such as Microsoft Lync. To access Camera to take pictures and videos, tap on Camera icon on the desktop or phone's menu.

  • Page 148: Angle Adjustment

    Figure 128: GXV3240 Camera Settings ANGLE ADJUSTMENT On the back of the GXV3240 camera, users could scroll the wheel up/down to adjust the camera angle. If users scroll the camera all the way up until the icon shows up on the status bar of the screen, the camera is turned off.

  • Page 149: Multimedia

    GXV3240. Figure 129: GXV3240 Gallery  Gallery albums The image related folders in the GXV3240 will be present in Gallery as thumbnails. Users can tap on the thumbnail to access the folder.  View pictures After accessing the album, slide left/right to view all the pictures.

  • Page 150: Figure 130: Gxv3240 Gallery - Edit Picture

    . Tap on it and users can crop/rotate/add effect to the picture. Figure 130: GXV3240 Gallery - Edit Picture  Picture Options When the picture is displayed in full screen, press the Menu button . A list of options will be available for users to select, including "Delete", "Edit", "Rotate", "Crop"...

  • Page 151: Music

    Bluetooth or 3rd party applications. MUSIC The GXV3240 has built-in music player to support audio files in AAC, MP3, AMR, WAVE, MIDI and Vorbis format. Tap on the phone's menu or desktop to launch Music application.

  • Page 152: Figure 132: Gxv3240 Music - Refresh Music List

    Figure 132: GXV3240 Music - Refresh Music List 4. Select a song and tap to play the song. Previous Pause Next Switch Play Mode Figure 133: GXV3240 Music - Play a Song Firmware Version 1.0.3.62 GXV3240 User Guide Page 150 of 179...

  • Page 153: Edit Music

    SORT MUSIC On the top menu of the Music application, users can sort music by "Song", "Artist", "Album" and "Playlist". Songs Artists Albums Playlists Figure 135: GXV3240 Music - Sort Songs Firmware Version 1.0.3.62 GXV3240 User Guide Page 151 of 179...

  • Page 154: Search Music

    1. Tap to access Playlists. 2. Tap to create a new playlist. Figure 136: GXV3240 Music - Create Playlist EDIT PLAYLIST 1. Tap to access Playlists. 2. Touch and press one of the playlist for about 3 seconds to select it.

  • Page 155: Browser

    BROWSER GXV3240 browser could be used in a similar way as a PC-based web browser, i.e., open web pages, bookmarks, view history, search and etc. Tap on the phone's menu or desktop to launch the Browser application. Figure 137: GXV3240 Web Browser ...

  • Page 156: Figure 138: Gxv3240 Browser Menu Options

    Figure 138: GXV3240 Browser Menu Options  To open a new window, tap on icon on the upper right corner of the Browser. Then select open the new window. Figure 139: Open New Window in Browser  To open Bookmarks, History and Saved Pages, tap the icon...

  • Page 157: Figure 140: Gxv3240 Web Browser-Bookmarks

    Figure 140: GXV3240 Web Browser-Bookmarks Firmware Version 1.0.3.62 GXV3240 User Guide Page 155 of 179...
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  • Page 159: Rss News

    RSS NEWS ADD RSS WIDGET 1. On the GXV3240 idle screen, press Settings button and select "Edit Widgets". 2. A list of widgets will show on the bottom of the screen. Swipe left/right to find the "RSS News" widget. 3. Touch and drag it to the idle screen. Please make sure there is enough space on the idle screen to place the widget.

  • Page 160: Weather

    Figure 142: GXV3240 RSS News Settings WEATHER GXV3240 has a built-in Weather widget that provides weather information includes humidity, wind direction, wind speed (mph) and temperature in unit as configured by the users. ADD WEATHER WIDGET 1. On the GXV3240 idle screen, press Settings button and select "Edit Widgets".

  • Page 161: Weather Settings

    Figure 143: GXV3240 Weather WEATHER SETTINGS Tap on the weather widget to access settings. Users will see four softkeys on the bottom of the screen. Figure 144: GXV3240 Weather Settings  "Update": Tap to refresh the weather information.  "Share": Tap to share the weather information with other users.

  • Page 162: Figure 145: Gxv3240 Weather Update Settings

     "Settings": Tap on configure temperature unit and update interval time. Figure 145: GXV3240 Weather Update Settings Firmware Version 1.0.3.62 GXV3240 User Guide Page 160 of 179...

  • Page 163: Bs-Im&P

    BS-IM&P GXV3240 supports BroadCloud Instant Message and Presence (IM&P) feature. This service is a multi- tenant Instant Message & Presence service based on the Extensible Messaging and Presence Protocol (XMPP) and works with any XMPP compatible client. Please refer to the following link for more details about how to use BroadCloud IM&P on the GXV3240:...
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  • Page 165: Actionurl

    ACTIONURL GXV3240 supports ActionURL module, and it is used to set the URL for various kinds of phone events on phone web GUI, and when the corresponding event occurs on the phone, phone will send the configured URL to SIP server. To use ActionURL module, users need to know the supported events in this module, and also added the dynamic variables of the supported events on phone web GUI.
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  • Page 167: Pnp

    /Internal Storage/pnp. And the PNP URL should be point to the pnp directory. For instance, if a user wants to set his GXV3240 as a HTTP file server, whose IP address is 192.168.1.100, and the config file is saved in the directory /Local Storage/pnp, it needs to enter http://192.168.1.100/pnp...

  • Page 168: Enable From Lcd

    3. In the Settings page, switch the PNP feature on and switch the 3CX Auto Provision off. Type the URL to the Configuration file path in the correct format. If the GXV3240 needs to be set as a file server, it needs to load the configuration file to the directory /Local Storage/pnp via the Import local configuration file.

  • Page 169: Use Pnp Feature

    USE PNP FEATURE After setting up the PNP feature on GXV3240, the other client phone units will multicast the SIP SUBSCRIBE message while booting up if the 3CX Auto Provision feature has been enabled. Then the client phone units’ configure server path and transportation protocol will be provisioned by the SIP NOTIFY message from the GXV3240.
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  • Page 171: Connect To Network And Devices

    2. Touch IPv4 settings. 3. Tap on "Address Type" to select DHCP, Static IP or PPPoE as the address type.  For DHCP, save the setting and the GXV3240 should be able to get IP address from the DHCP server in the network.

  • Page 172: Add Wi-Fi Networks

    6. The phone will start connecting to the Wi-Fi. The status bar will show Wi-Fi signal strength. 7. Once it's added and the password is remembered, the GXV3240 will connect to it again when the SSID is within the range.

  • Page 173: Bluetooth

    GXV3240. To connect to a Bluetooth device, turn on GXV3240’s Bluetooth radio first. The first time when using a new Bluetooth device with the GXV3240, "pair" the device with GXV3240 so that both devices know how to connect securely to each other.

  • Page 174: Turn On/Off Bluetooth

    4. Tap on the Bluetooth device to make it visible to all nearly Bluetooth devices. 5. The GXV3240 scans and displays the IDs of all available Bluetooth devices in range. If the device you would like to pair with does not show up in the list, ensure that the other device is turned on and set to be discoverable.

  • Page 175: Unpair A Bluetooth Device

    1. Go to the GXV3240 web GUI->Maintenance->Device Manager: Headset Type. Select "Plantronics EHS" and reboot the phone to take effect. 2. Connect EHS Headset to GXV3240. Insert headset connector into the RJ9 headset port on the back of GXV3240. 3. To switch to headset mode, press headset button on the GXV3240.
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  • Page 177: Usb

    SD CARD 1. Insert your SD card into SD Card slot at the back of GXV3240. Please make sure the SD Card is inserted with right direction on the GXV3240 as indicated on the SD card slot.

  • Page 178: Figure 150: Settings->Display->Hdmi

    If “HDMI display synchronization with LCD” is selected, the pictures displayed on the remote HDMI device will always be same as the GXV3240’s LCD display. If “Show remote screen” is selected, the remote HDMI device will display the same picture with the phone’s LCD screen unless displaying the remote side’s video in full size mode during a video call.

  • Page 179: Figure 152: Settings->Display->Hdmi Output Format

    In this window, end user can set the HDMI output video quality, screen refresh rate and screen resolution for the GXV3240 device. The video quality can be selected from 480P to 720P; the screen refresh rate can be selected from 50HZ to 60HZ, and the screen resolution can be selected from 4:3 to 16:9.

  • Page 180: Figure 154: Settings->Display->Hdmi Display Settings

    Settings->Sound, there is an audio channel setting “HDMI”. If it switched on, the audio channel will be use the HDMI device. Otherwise, the audio channel will be used locally. Figure 155: Settings->Display->HDMI Audio Channel Switch Firmware Version 1.0.3.62 GXV3240 User Guide Page 178 of 179...

  • Page 181: Gxv3240 User Guide

    EXPERIENCING THE GXV3240 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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