Grandstream Networks GXV3240 Administration Manual
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Grandstream Networks GXV3240 Administration Manual

Ip multimedia phone for android
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Grandstream Networks, Inc.
GXV3240
TM
IP Multimedia Phone for Android
Administration Guide

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Summary of Contents for Grandstream Networks GXV3240

  • Page 1 Grandstream Networks, Inc. GXV3240 IP Multimedia Phone for Android Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Hereby，Grandstream declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 4 GNU GPL INFORMATION GXV3240 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 5: Table Of Contents

    Firmware Version 1.0.1.54 ........................18 Firmware Version 1.0.1.39 ........................18 Firmware Version 1.0.1.29 ........................18 WELCOME ........................19 PRODUCT OVERVIEW ....................20 Feature Highlights ........................... 20 GXV3240 Technical Specifications ......................21 P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 6 GETTING STARTED ..................... 23 Equipment Packaging..........................23 GXV3240 Phone Setup ........................... 24 Using the Phone Stand ........................24 Using the Slots for Wall Mounting ......................24 Connecting the GXV3240 ........................25 GXV3240 LCD SETTINGS ................... 26 Open LCD Settings ..........................28 Personalized Account ..........................
  • Page 7 Advanced Settings/GDS Settings ......................75 Advanced Settings/MPK General Settings ..................75 Advanced Settings/MPK LCD Settings ....................76 Advanced Settings/MPK EXT Settings (For GXV3240 Ext Board 1/2/3/4) ......... 77 Maintenance Page Definitions ......................... 78 Maintenance/Network Settings ......................78 Maintenance/Wi-Fi Settings ......................... 81 Maintenance/Time Settings .........................
  • Page 8 Restore to Factory Default via LCD Menu..................... 109 Restore to Factory Default via the Web GUI ..................110 Restore to Factory Default via Hard Keys ..................... 110 SAFE MODE ........................ 111 EXPERIENCING THE GXV3240 APPLICATION PHONE .......... 112 P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 9 Table of Tables Table 1: GXV3240 Features in a Glance ....................20 Table 2: GXV3240 Technical Specifications ....................21 Table 3: Equipment Packaging ........................23 Table 4: GXV3240 LCD Settings ......................... 26 Table 5: GXV3240 Storage Category and Actions ..................36 Table 6: GXV3240 Web Access ........................
  • Page 10 Table of Figures Figure 1: GXV3240 Package Content ......................23 Figure 2: Slots for the Wall Mount and Phone Stand on the GXV3240............24 Figure 3: Tab on the Handset Cradle ......................24 Figure 4: GXV3240 Back View........................25 Figure 5: GXV3240 System Settings ......................

  • Page 11: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GXV3240 via phone's LCD menu and web UI menu to fully manipulate phone's features. The intended audiences of this document are VoIP administrators. To learn the basic functions of the GXV3240, please visit http://www.grandstream.com/support...

  • Page 12: Change Log

    CHANGE LOG This section documents significant changes from previous versions of administration guide for GXV3240. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.3.207 •...

  • Page 13: Firmware Version 1.0.3.186

    Added “In Call Dial Number on Pressing Transfer Key” to configure the number to be dialed as DTMF when using transfer button. [In-Call Dial Number on Pressing Transfer Key] • Added support for displaying the account name on Click-To-Dial page. [Click-To-Dial] P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 14: Firmware Version 1.0.3.162

    Set default value for option “Handset Equalizer RX” to “Fidelity”. [Handset Equalizer RX] • Added “Attended Transfer Only” to Default Transfer Mode. [Default Transfer Mode] Firmware Version 1.0.3.131 • Added options “Enable Video FEC”, “Video FEC Mode”, and “FEC Payload Type. [Account/Codec P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 15: Firmware Version 1.0.3.92

    Add Firmware HTTP/HTTPS User Name. [Maintenance/Upgrade] • Add Firmware HTTP/HTTPS Password. [Maintenance/Upgrade] • Update the “Upgrade” configuration options, “Firmware Upgrade Via” and “Config Via” have been separate to two options. [Maintenance/Upgrade] P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 16: Firmware Version 1.0.3.62

    • Add Disable Presentation. [Account/Call Settings] • Add Don’t Prompt Missed Call under Call Log. [Account/Call Settings] • Add NEC / WorldStone / Baudisch Door System under Special Feature. [Account/Call Settings] P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 17: Firmware Version 1.0.3.22

    • Update MPK General Settings. • Update MPK LCD Settings. [Advanced Settings/MPK LCD Settings] • Update Network Settings. [Maintenance/Network Settings] • Update WIFI Settings. [Maintenance/Wi-Fi Settings] • Update Contact Settings. [Maintenance/Contacts] P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 18: Firmware Version 1.0.3.6

    Add Only Accept SIP Requests from Known Servers setting. • Add Configuration via Keypad Menu setting. • Delete Configuration via LCD Menu setting. Firmware Version 1.0.1.29 • This is the initial version. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 19: Welcome

    Android smartphone to offer an all-in-one voice, video, data, and mobility solution. The GXV3240 is a 6-line IP multimedia phone with a 4.3" capacitive touch screen that runs the Android Operating System and therefore offers full access to the hundreds of thousands of Android apps in the Google Play Store - including business productivity apps such as Skype™, Microsoft Lync™, Salesforce1™,...

  • Page 20: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GXV3240: Table 1: GXV3240 Features in a Glance • 6 lines with up to 6 SIP accounts including FREE IPVideoTalk account with video mail, up to 6-way audio conference and 3-way...

  • Page 21: Gxv3240 Technical Specifications

    GXV3240 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3240. Table 2: GXV3240 Technical Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP- MED, LDAP, TR-069, 802.1x, TLSv1.1, TLSv1.2, SRTP, RFC3605.
  • Page 22 Humidity: 10% to 90% Non-condensing Package Content GXV3240 phone, handset with cord, base stand, universal power supply, network cable, lens cleaning cloth, quick installation guide, brochure, GPL license FCC : Part 15 (CFR47) Class B, Part15C, MPE, UL 60950 (Power Adapter)

  • Page 23: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV3240. Equipment Packaging Table 3: Equipment Packaging GXV3240 • 1 x GXV3240 Main Case. •...

  • Page 24: Gxv3240 Phone Setup

    GXV3240 Phone Setup The GXV3240 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall mounting. Figure 2: Slots for the Wall Mount and Phone Stand on the GXV3240. Using the Phone Stand The GXV3240 has a built-in phone stand.

  • Page 25: Connecting The Gxv3240

    Connecting the GXV3240 To setup your GXV3240, please follow the steps below: 1. Connect the handset and main phone case with the phone cord; 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;...

  • Page 26: Gxv3240 Lcd Settings

    GXV3240 LCD SETTINGS The GXV3240 LCD Menu provides an easy access to the settings on the phone. Some of the settings from Web GUI could be configured via the LCD as well. The following table shows the LCD setting menu options.
  • Page 27 About Phone • Network status • System info • Account. Configure SIP account registration information • Upgrade • Advanced Settings Syslog • Factory Reset • Developer mode • Reboot Reboot the phone P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 28: Open Lcd Settings

    To open the settings menu, you should: • Access to the LCD screen menu and then tap on Settings; • On GXV3240 idle screen, press MENU button and then tap on System settings. Figure 5: GXV3240 System Settings Personalized Account In this menu, all the six SIP accounts will show up with registration status displayed.

  • Page 29: Wireless & Network

    Set to automatically enable the full screen video call mode for inbound and outbound video calls. Wireless & Network Users can configure Ethernet settings, Wi-Fi, Bluetooth, VPN, PPPoE and other advanced network settings here. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 30: Ethernet Settings

    Avoid poor connections: If enabled, Wi-Fi network won't be used unless the connection is good. By default it's disabled. MAC address: This shows the MAC address of the phone. IP address: This shows the IP address of the phone from Wi-Fi network. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 31: Bluetooth Settings

    Figure 6: GXV3240 Bluetooth Settings Visibility. Tap on "GXV3240" on the top of the above screen to switch visibility status of the phone via Bluetooth. Normally you would need to turn it on during pairing process so that other Bluetooth devices can discover the GXV3240.

  • Page 32: Vpn

    LLDP Turn on/off LLDP on the GXV3240. If turned on, the phone will be able to discover the LAN polices as set up in the switch side to obtain network settings such as VLAN tag, Layer 2 QoS 802.1p priority and Layer 3 QoS in a plug-and-play manner.

  • Page 33: Tethering & Portable Hotspot

    8 characters. Otherwise, users won't be able to save the setting. 3. On the other device that needs Wi-Fi access, turn on Wi-Fi, look for the SSID of the GXV3240 hotspot and enter authentication information to get connected.

  • Page 34: Sound

    Figure 8: GXV3240 Wi-Fi Hotspot Sound Use the Sound settings to configure phone's sound mode, volume, ring tone and notification tone. • Silent mode. Tap on it to turn on/off the sound from speaker when there is an incoming call.

  • Page 35: Storage

    Landscape screen. Tap on the checkbox to enable/disable landscape display on all the screens. This option is usually used when the 3rd party application displays vertically when running on the GXV3240 screen. If it is enabled, it may cause some apps disabled.

  • Page 36: Applications

    Applications View Applications Users can view the details and manage the applications installed on the GXV3240. There are four tabs, with lists of applications and their components in each tab. At the bottom of each tab is the memory usage information for the selected tab.

  • Page 37: Manage Applications

    Screen lock. Set up pattern or password for screen lock. Wizard will be provided to set up the pattern. The screen will be locked after booting up or the screen is off (i.e., screensaver screen activated, or manually slide down Status Bar→System Settings→Screen Off to turn off LCD). P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 38: Passwords

    Clear credentials. Clear credential storage of all contents and reset its password. Language & Keyboard • Language. Tap to open a list of language options for the GXV3240 to display with. • Spell checker. Configure whether to check spellings and select the available spell-checker tool.

  • Page 39: Accounts

    Accounts The GXV3240 allows users to add Google account, Email account and other 3rd party applications account to the phone. Once the account is associated, the browser, calendar and contacts can be synced up with the signed-in account on the GXV3240.

  • Page 40: Register To Failover Sip Server

    Figure 14: GXV3240 Google Play Account Register to Failover SIP Server The GXV3240 supports registration to failover SIP server, following steps need to be achieved in order to make this configuration: Configure Account 1, Account 2, etc. With the SIP extension.

  • Page 41: Date & Time

    Choose date format. Select the format of year, month and day for the date to be displayed. Accessibility Accessibility allows users to set up their GXV3240 in order to make it user-friendly for people who need help seeing/hearing or otherwise operating their device.

  • Page 42: Figure 15: Gxv3240 Ucm Auto Config Number - Select Registering Numbers

    Figure 15: GXV3240 UCM Auto Config Number – Select Registering Numbers Figure 16: GXV3240 UCM Auto Config Number – Enabling Registering Number • Upgrade Upgrade mode: This field allows the user to choose the firmware upgrade method: TFTP, HTTP or HTTPS.

  • Page 43: Multicast Paging

    3/4/5 multicast will be ignored. If we have 5 listening addresses filled in GXV3240, from priority 1 to 5, and Paging Priority Active is set to "No", no new multicast can override the current one no matter what priority it has.

  • Page 44: Gxv3240 Web Gui Settings

    Figure 17: GXV3240 Web GUI - Login Access GXV3240 Web GUI The GXV3240 Web GUI URL is http://Phone-IP-Address,where the Phone-IP Address is the IP address displayed on the GXV3240 desktop account widget. Figure 18: GXV3240 Main Screen - IP Address To access the GXV3240 Web GUI: 1.

  • Page 45: Saving Changes

    Web page, users must reboot the phone for the changes to take effect. Definitions This section describes the options in the GXV3240 Web GUI. As mentioned, you can log in as an administrator or an end user. •...

  • Page 46: Toolbar

    English: Select the display language for the web UI. Click-To-Dial The GXV3240 allows users to manage their call using the Click to Dial feature which permits to initiate and receive the call using the Web GUI. To user the Click to Dial feature, please refer the following steps: 1.

  • Page 47: Status Page Definitions

    NAT Type Type of NAT connection used by the phone. Address Type Configured address type: DHCP, Static IP or PPPoE. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 48: Status/System Info

    Touch panel LCD screen firmware version. System Up Time System up time since the last reboot. Account Page Definitions GXV3240 has six lines that can be configured to accommodate 6 independent SIP accounts. Each SIP account has an individual configuration page. Account/General Settings Account Active Indicates whether the account is active.

  • Page 49: Account/Network Settings

    Sets the IP address or the domain name of the secondary outbound proxy, Proxy media gateway, or session border controller. The phone system will try to connect the secondary outbound proxy only if the primary outbound proxy fails. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 50 STUN message to the SUTN server to get the public IP address of its NAT environment and keep the NAT port open. STUN will not work if the NAT is symmetric type. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 51: Account/Sip Settings

    5 to 65535. SUBSCRIBE for MWI Configures the phone system to subscribe voice message service. If it is set to "Yes", the phone system will periodically send SIP SUBSCRIBE P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 52 Message Waiting Indication service. GXV3240 phone system supports both synchronized and non-synchronized MWI. Default is "No". Enable SIP OPTIONS Enables SIP OPTIONS to track account registration status so the phone Keep Alive will send periodic OPTIONS message to server to track the connection status with the server.
  • Page 53 Specifies if the P-Access-Network Header will be presented in the SIP Info Header INVITE message. Use P-Emergency-Info Specifies if the P-Emergency-Info Header will be presented in the SIP Header INVITE message. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 54 SIP REFER request actively. If it is set to "Disabled", the phone will send error warning and stop dialing. If it is set to "Enabled/Force Auth", the phone will dial the number after sending authentication, if the P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 55 Enables/disables the Barge-In feature. If it is set to "Yes", the user could tap the SCA account to barge into an active session with another shared line. The default setting is "No". P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 56: Account/Codec Settings

    When set to “Caller”, the phone negotiates by SDP codec sequence from received SIP Invite; When set to “Callee”, the phone negotiates by audio codec sequence on the phone. The default setting is “Callee”. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 57 The default setting is "Prefer Non-Interleaved Mode". H.264 Image Size Sets the H.264 image size. It can be selected from the dropdown list. • 720P • 4CIF • P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 58 Standard: use AS format in session level; use TIAS format in media level • Media Level: use AS format in media level • Session Level: use AS format in session level P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 59 The default setting is 2. RTCP Destination Configures a remote server URI where RTCP messages will be sent to during an active call. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 60: Account/Call Settings

    Dial Plan Rules: 1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d,+ 2. Grammar: x – any digit from 0-9; a) xx+ or xx. – at least 2-digit numbers P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 61 Sets the phone system to use the target’s Contact header tag to the Refer- Contact To header in the SIP REFER message during an attended transfer. The default setting is “No”. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 62 LCD. The default setting is “Log All”. Special Feature Configures phone’s settings to meet different vendors’ server requirements. Users can choose from Standard, BroadSoft, CBCOM, RNK, China Mobile, P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 63 0, this setting is disabled (Example: after user enters digits, device would not dial out automatically). This feature does not work if the dialer page is entered via the Account Widget on the phone. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 64 “Call Center” key in the Phone app. Default setting is “No”. Call Center Status Obtains the BroadSoft Call center status, when set to “Yes”, the phone will send SIP SUBSCRIBE message to the server to get call center status. It P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 65 The default setting is "Incoming/Outgoing Call". Note: When using Dial DTMF, user can configure for each account a specific DTMF button and they all will be displayed during an audio or a video call. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 66 “Apply” on the top of the web page to save the change. Enable Local MOH Plays local MOH file if the call is being hold by the phone. Default is “No”. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 67: Advanced Settings Page Definitions

    The phone system will send STUN Binding Request packet to the STUN server to learn the public IP address of its network. Only non-symmetric NAT routers work with STUN. The default setting is “stun.ipvideotalk.com”. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 68 Uploads certificate file from PC using BROWSE button. The certificate file Certificates should be “.pem”, “.crt”, and “.cer” or “.der” format. The Browse button will turn to “Processing” and back to “Browse” once the uploading finished. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 69: Advanced Settings/Call Features

    8888, the character “()-“ will be automatically filtered and dial 057188008888 directly. Note: The space also can be used and it will be automatically filtered. The default value is “[()- ]”. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 70 Pressing Transfer Key Disable Active MPK Once enabled, when MPK users receiving an incoming call, the extension board will jump to call page to display all incoming calls. Default is "No" P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 71 Configures the size of the DTMF button on call interface. The default settings is “Large”. Dial DTMF Button Configures the color of the DTMF button on call interface. The default Color setting is “Red”. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 72: Advanced Settings/Video Settings

    Increasing the frame rate will significantly increase the amount of data transmitted, therefore consuming more bandwidth. The video quality will be affected due to packet loss if extra bandwidth is not allocated. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 73: Advanced Settings/Tone Generator

    Adjusts the call waiting tone volume. Users can select "Low", "Medium" or "High". The default setting is "Low". Default Ring Cadence Defines the ring cadence for the phone. The default setting is: c=2000/4000. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 74: Advanced Settings/Multicast Paging

    2 on the port of the listening address. Reboot the phone to make changes take effect. The valid IP address ranges from 224.0.0.0 to 239.255.255.255. Users may also fill the label for each listening address corresponding to the priority. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 75: Advanced Settings/Gds Settings

    Advanced Settings/GDS Settings GDS Name Specifies the name to identify the GDS3710. Note: The GXV3240 support up 10 GDS items. Specifies the GDS number which is the SIP user ID configured on GDS Number GDS3710 or the IP address of the GDS3710 itself, if the GDS3710 is using IP call.

  • Page 76: Advanced Settings/Mpk Lcd Settings

    LCD MPKs under MPK EXT Settings. Since the MPKs on LCD and EXT board share the same data resources, if users configure the MPKs for EXT board, the MPKs will be also logged on LCD. This is only for GXV3240, GXV3275 has different behaviors. Key Mode...

  • Page 77: Advanced Settings/Mpk Ext Settings (For Gxv3240 Ext Board 1/2/3/4)

    Advanced Settings/MPK EXT Settings (For GXV3240 Ext Board 1/2/3/4) Key Mode Assigns a function to the Multi-Purpose Key in the MPK app.The key mode options are: • Speed Dial Press to dial the extension configured in UserID field. • Busy Lamp Field (BLF) Monitor the extension status as configured in UserID field.

  • Page 78: Maintenance Page Definitions

    Note: For more details on GXV3240 extension board (GXP2200EXT) and Multi-Purpose Key configurations, please refer to the GXP2200EXT user manual in the website: http://www.grandstream.com/support Maintenance Page Definitions Maintenance/Network Settings Preferred Internet If IPv4 is selected, the phone will be using IPv4 addressing, otherwise, it Protocol will be using IPv6 addressing.
  • Page 79 802.1Q/VLAN Tag (Wi-Fi) The Default value is 0. Layer 2 QoS 802.1p Assigns the priority value of the Layer 2 QoS packets for Wi-Fi. Priority Value (Wi-Fi) The Default value is 0. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 80 Defines the specific URI that the phone can directly access to without HTTP/HTTPS proxy. If it is filled, the phone will bypass the proxy to send the packets to the specific URI. Default setting is keeping this filed blank. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 81: Maintenance/Wi-Fi Settings

    Time Display Format Specifies which format will be used to display the time. It can be selected from 12 hours and 24 hour format. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 82: Maintenance/Web/Ssh Access

    When the phone initiates the firmware request, the device should automatically replace the variable between “%” with the actual value. Default is fm.grandstream.com/gs. Supported Variable: • • • HWVER • SWVER • HWMODEL P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 83 “%” with actual value. Default fm.grandstream.com/gs. Supported Variable: • • • HWVER • SWVER • HWMODEL Config HTTP/HTTPS Configures the user name for the config HTTP/HTTPS server. User Name P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 84 Upload Device Uploads configuration file to the phone. Configuration Note: The GXV3240 supports only txt format for config file upload. GUI customization file Selects download method: TFTP, HTTP or HTTPS. Default setting is download mode “HTTP”.
  • Page 85 If this setting is enabled, the 3CX Auto provision will be disabled automatically. PNP URL Configures the URL to provision other client phone’s config server path. The URL will be included in the SIP NOTIFY message. P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 86 Note: Day of week is starting from Sunday. The default setting is No. Enable Randomized Configures how the GXV3240 will check the server for new firmware and Automatic Upgrade configuration file downloading. It only valid if the user selects “Check at a period of time”...

  • Page 87: Maintenance/Syslog

    Selects the log priority to display. It can be selected from: • Verbose • Debug • Info • Warn • Error • Fatal • Silent (suppress all output). The default setting is “Verbose”. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 88: Maintenance/Debug

    “Download” to save the files in local storage. Maintenance/Language Language Sets the language to display on the phone's LCD (English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Dutch, Chinese, Korean, Japanese, and more) P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 89: Maintenance/Event Notification

    Configures the event URL when users log off the phone. On Register Configures the event URL when an account in the phone is registered successfully. On Unregister Configures the event URL when an account in the phone is unregistered. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 90: Maintenance/Tr-069

    ICE number, select the number in the contacts list and click "Delete". Import/Export File Encoding Specifies the encoding format for phonebook file importing or exporting. It can be selected from the dropdown list (The default setting is UTF-8): P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 91 TFTP, HTTP, and HTTPS. The default setting is “OFF”. File Encoding Selects the encoding format for phonebook file download. It can be selected from the dropdown list (The default setting is UTF-8): • UTF-8 • • UTF-16 P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 92: Maintenance/Ldap Book

    • 8 Hour • 12 Hour Note: For more information on XML Based Downloadable Phonebook on GXV3240, please refer to the GXV3240 XML Phonebook Guide in the following link: http://www.grandstream.com/sites/default/files/Resources/gxv3240_xml_phonebook_guide_1.pdf Maintenance/LDAP Book Connection Mode Selects which protocol will be used for LDAP searching, LDAP or LDAPS.
  • Page 93 (|(telephoneNumber=%)(Mobile=%) returns all records which has the "telephoneNumber" or "Mobile" field starting with the entered prefix; (&(telephoneNumber=%) (cn=*)) returns all the records with the "telephoneNumber" field starting with the entered prefix and "cn" field set. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 94: Maintenance/Broadsoft Directories

    Configures the default account that being used when dialing LDAP contact. Account Users may choose the Account 1-6, the default setting is “Default”. Note: For more information on how to configure LDAP on GXV3240, please refer to the GXV3240 LDAP Configuration Guide in the following link: http://www.grandstream.com/sites/default/files/Resources/gxv3240_ldap_book_guide.pdf...
  • Page 95 Web GUI from top to bottom is same as the order from left to right on the BS contact app. Select one item and click the Up/Down arrow on the right to adjust the order. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 96: Maintenance/Broadsoft Im&P

    Voice Mails. If it set to “Yes”, the LED indicator will keep off if the phone system receives SIP NOTIFY message about unread voice mail. Otherwise, the LED indicator will be turned on. The default setting is "No". P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 97 The default setting is "No". Disable Indicator When If set to "Yes", the LED indicator on the upper right corner of the GXV3240 LCD is Off will not light up when the LCD screen is off. The default setting is "No".
  • Page 98 • • • The default setting is “0dB”. Virtual Sound Card TX Configures the transmission gain of the virtual sound card, it can be gain(dB) selected from the dropdown list: P a g e GXV3240 Administration Guide Version 1.0.3.207...
  • Page 99 If set to "Yes", the auto detection on RJ9 will be disabled automatically and Auto Detect users will need to activate the RJ9 headset manually from the LCD screen. The default setting is "No". P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 100: Reboot

    Reboot To reboot remotely your GXV3240, tap on "Reboot" button as displayed on following screenshot. Figure 22: Reboot Button P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 101: Upgrading And Provisioning

    • Configure via Web GUI Open a web browser on PC and enter the IP address for the GXV3240. Then login with the administrator username and password. Go to Maintenance section, select Upgrade tab. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS.

  • Page 102: Upload Firmware Locally

    The provisioning will start without reboot if HTTP/HTTPS username/password are updated. Upload Firmware Locally If there is no HTTP/TFTP server, users could also upload the firmware to the GXV3240 directly via Web GUI. Please follow the steps below to upload firmware to GXV3240 locally.

  • Page 103: Upgrade Via Sd Card

    For users that could not use remote upgrade or could not access the phone's Web GUI to upload firmware, upgrading via external SD card is an alternative. Follow the steps below to upgrade GXV3240 via SD card. 1. Download the firmware file to PC and save it in SD card.

  • Page 104: No Local Firmware Servers

    When the GXV3240 boots up, it will issue TFTP or HTTP request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 105: Backup

    BACKUP The following data on the GXV3240 can be backed up and restored to the phone again using the built-in Backup application • System applications: Blacklist, Contacts, Call history, Config, SMS, Calendar and desktop settings • Third party applications Generate Backup File 1.

  • Page 106: Restore From Backup File

    4. Tap on "Restore" to start. The LCD will show restore status. Please wait until all the applications are completed or tap on "Cancel" to abort the restore process. Figure 29: Restore Process P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 107: Automatic Backup

    Set Time. Select the hour and minute of the day for the phone to automatically start backup. • Backup Item. Tap to select the applications you would like to backup automatically. P a g e GXV3240 Administration Guide Version 1.0.3.207...

  • Page 108: Data Wiping

    Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. 1. On GXV3240 idle screen, press MENU button and tap on System settings. Or go to on screen MENU→Settings.

  • Page 109: Factory Reset

    3. Tap on Factory Reset, a confirmation message will show. Select "Clear the SD Card" if you would like to delete all the picture, videos and other files from the SD card storage on the GXV3240. Figure 34: GXV3240 LCD - Confirm Factory Reset 4.

  • Page 110: Restore To Factory Default Via The Web Gui

    If users could not access web GUI for factory reset, or when the GXV3240 cannot boot up, pressing and holding 1 and 9 at the same time for about 5 seconds could reset the GXV3240 before it boots up. Follow the steps below to reset the GXV3240 via hard keys.

  • Page 111: Safe Mode

    SAFE MODE The GXV3240 allows users to enter safe mode by pressing the Menu button during bootup. Before entering the safe mode, please power cycle the phone and when the plain text “GRANDSTREAM” shows up, immediately press and hold the Menu button until the phone completely boots up.

  • Page 112: Experiencing The Gxv3240 Application Phone

    EXPERIENCING THE GXV3240 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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