Service And Care; Care And Cleaning; Factory Service; Non-Warranty Repairs - Cary Audio Design Cinema 12 Owner's Manual

SERVICE AND CARE

CARE AND CLEANING

The cabinet housing and front panel of the Cinema 12 may be cleaned with a soft cloth
and Windex or a window cleaner. The frequency of cleaning will be governed by how
many hours the Cinema 12 is operated and by operating environment cleanliness.

FACTORY SERVICE

Careful consideration has been given to the design of your Cinema 12 processor to keep
maintenance problems to a minimum. Any problems or requests for service should be
referred to our Customer Service Department at 919-355-0010. DO NOT return the
Cinema 12 to the factory without a return authorization number (RA) from the Customer
Service Department.
Cary Audio Design will assume no responsibility if the shipping company refuses to pay
for damage due to your improper packing or lack of insurance should the unit be lost or
damaged in shipment. Please retain and always use the original shipping carton for
shipping the player. Also, Cary Audio Design reserves the right to return products sent in
for service in a new box set at the customer's expense if the original packing material was
damaged in the initial shipment, or if it is deemed unsatisfactory to use in return shipping.

NON-WARRANTY REPAIRS

Cary Audio Design will provide repair service for its products charging on a time and
expense basis. At this time, the standard non-warranty service bench fee is $125, with all
parts used for repair charged extra. This may change and is not a quote for service. Please
call us at 919-355-0010 for more information about out-of-warranty service and repair
fees.
CAUTION - Never remove or insert the back panel AC plug when the unit is
on or the AC cord is plugged into the wall.
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