Boot Cycle Error Codes; Table 3-2 Boot Cycle Error Codes - Motorola DCT6400 Series Installation Manual

The software download may take up to 45 minutes (or longer if the system is experiencing
high demand). As long as the progress indicator is spinning, the download is progressing.
When the progress indicator alternates between rapid and sluggish movement, this may
indicate that the stream is spinning too fast for existing plant conditions.
When the software object download is complete, the LED displays:
EF For up to 60 seconds during flash erasure
FP For up to 60 seconds during flash programming
When the LED display is blank, the set-top is ready for initialization and service
authorization using the addressable controller. Verify that the set-top is powered up or reset
within two minutes of a completed download.

Boot Cycle Error Codes

If hardware or software problems occur, the set-top displays error codes on the LED display.
Table 3-2 lists error codes that can occur during boot cycle startup:
Table 3-2
Boot cycle error codes
Code Description
Eb 01 Object failed validation
Eb 02 Download time-out
Eb 03 Flash erase failed
Eb 04 Flash programming
failed
Invalid DLC frequency
Eb 05
Hardware initialization
Eb 06
failed
Object failed validation
Eb 07
Eb 08 Reserved
Eb 09 Check failed
Eb 10 SUDB recreation
When Error Occurs
After the LED displays dl, indicating
validation check failed
After cycling twice through the OOB
frequencies
After software object download complete
and EF is displayed
After software object download complete
and FP is displayed
After the LED displays dl, indicating
validation check failed
After plugging the set-top into an electrical
outlet to begin the boot cycle
After software object download complete
and FP is displayed
After a successful software object
download and the set-top is reset
Reset within two minutes of a complete
software object download
After plugging the set-top into an electrical
outlet to begin the boot cycle
Installation
Action Required
Contact headend
operator
None
Replace the set-top
Contact headend
operator
Contact headend
operator
Replace the set-top
Contact the headend
operator
No action required
because the set-top
repeats the software
object download
None
No action required
because the set-top
repeats software object
download process
None
DCT6400 Series Installation Manual
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