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Troubleshooting
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Summary of Contents for Motorola Broadband
- Page 1 Internet, Cable TV & Phone User's Guide 1-866-WAVE-123 | wavebroadband.com...
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Page 2: Table Of Contents
Wiring Diagrams ......................10 Troubleshooting ......................20 High Speed Internet Your Cable Modem ....................23 Configuring Your Computer ................25 Wave Email ......................29 Webmail ........................29 High Speed Internet Troubleshooting ............30 WavePhone™ Phone Equipment ....................31 Connecting The Phone ..................31... -
Page 3: Welcome
TV, internet and phone. Technical support is available 24 hours a day, 7 days a week. If you have questions, please call us at 1-866-WAVE-123, or visit our website at wavebroadband.com. In addition to the information in this guide, you can find lots of other useful resources on our website such as: •... -
Page 4: Using Your Remote Control
TV. For additional settings and information, please visit wavebroadband.com Note: Your remote may vary from the one shown here; however, the basic functions should remain the same. To see detailed diagrams of most Wave remotes, please visit wavebroadband.com... -
Page 5: Programming Your Remote Control
Programming Your Remote Control For additional settings and information, please visit wavebroadband.com. Auto Search Method STEP 1 Press the [CBL] button and the [OK/ SELECT] button simultaneously for 3 seconds. The Your cable remote may be used to control other [CBL] device LED will turn on. -
Page 6: Audio/Video Cables
Audio/Video Cables Make the Best Connection! The cables you use to connect cable to your home entertainment equipment could be as simple as a single line to your television, or as complicated as a multiple component home theater. Your equipment will only work when using the right cables for the job, and you should know how you are hooking up your components. -
Page 7: Cable Television
Basic Cable Wave Basic Cable is simple to install. You don’t need any additional devices, and you can connect to any cable-ready TV in your home—provided you have activated your Wave cable service. To connect to Wave cable, you simply run a coaxial cable from your wall mounted cable outlet to your cable-ready television set or to your VCR. -
Page 8: Tv On Demand
High definition television (HDTV) combines extremely high resolution video with Dolby Digital Surround Sound to provide an ultra-sharp viewing experience. Wave provides an enormous amount of HD content, from traditional HD channels to HD On Demand programming available at the push of a button, plus, we’re always adding more. -
Page 9: Digital Video Recorder/Multi-Room Digital Video Recorder
The DVR DCT is installed in the same manner as a regular DCT, depending on the equipment in your home. Most Wave DVRs are capable of HD service. How you choose to have it connected to your TV or home theater will depend on what services you have from Wave and what your equipment will support. -
Page 10: Wiring Diagrams
Wiring Diagrams The diagrams on the following pages will help you understand the various ways in which you can connect a DCT to your television and other home electronic equipment. Not all equipment looks alike, and the DCT you receive may be different. DCT 2000 Series PRIMARY USE: Digital Cable DCT2000 Series... - Page 11 Wiring Diagrams DCT 2000 Series PRIMARY USE: Digital Cable Using Coaxial Cables Using Audio & Video Cables...
- Page 12 Wiring Diagrams DCT 6416 Series PRIMARY USE: DVR/HD-DVR DCH6416 Series 1. USB 2.0 High-Speed Connector (Not active) 2. Cursor – menu navigation 3. Select – selects menu options 4. Power – turns the receiver on and off (standby) 5. Menu – displays the menu 6.
- Page 13 Wiring Diagrams DCT 6416 Series PRIMARY USE: DVR/HD-DVR Connecting to an HDTV using HDMI or Component cables – Audio and Video HDMI Operation Safety Before connecting or disconnecting any HDMI cable, all equipment must be powered off. Otherwise, it is possible to overload and damage the cable and/or the equipment. What kind of connection do I want? In most cases, component RCA, HDMI and DVI connections provide comparable quality pictures, and RCA cables can be easier to use.
- Page 14 Wiring Diagrams DCX 3200 Series PRIMARY USES: Digital Cable, HD, MR-DVR Client DCT DCX 3200 Series 1. Power —LED displays whether the set-top is on or off (standby) 2. Data — Triple function LED • Flashes twice per second to indicate unit is booting • Flashes once per second to indicate unit is provisioning •...
- Page 15 Wiring Diagrams DCX 3200 Series PRIMARY USES: Digital Cable, HD, MR-DVR Client DCT Connecting to an HDTV using HDMI or Component cables – Audio and Video DCX 3200 Series Connecting to an SDTV using coax, s-video or composite cables – Audio and Video DCX 3200 Series...
- Page 16 Wiring Diagrams DCX 3400 Series PRIMARY USES: DVR/HD-DVR, MR-DVR Server DCT DCX 3400 Series 1. USB 2.0 High-Speed connector (Not Active) 2. Cursor—Menu navigation; Select—Selects menu options 3. Power—Turns the set-top on and off (standby) 4. Menu—Displays the menu 5. Guide—Displays the program guide 6.
- Page 17 Wiring Diagrams DCX 3400 Series PRIMARY USES: DVR/HD-DVR, MR-DVR Server DCT Connecting to an HDTV using HDMI or Component cables – Audio and Video DCX 3400 Series Connecting to an SDTV using coax, s-video or composite cables – Audio and Video DCX 3400 Series...
- Page 18 Wiring Diagrams DCX 3400 Series PRIMARY USES: DVR/HD-DVR, MR-DVR Server DCT Connecting to an HDTV using composite or SPDIF cables - Audio Only DCX 3400 Series DCX 3400 Series Connecting to an external A/V receiver and/or VCR/DVD recorder DCX 3400 Series...
- Page 19 Wiring Diagrams DCT 6400 Series PRIMARY USES: Digital Cable, HD Connecting to an HDTV using Component Video or DVI Connections – Video Only Connecting to an HDTV using RCA or SPDIF cables – Audio Only...
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Page 20: Troubleshooting
Q: What’s the difference between Wave’s digital cable and satellite? A: For starters, you won’t lose signal like you can with a dish in wind and rain. With Wave’s digital service you get local programming that’s not available on a dish. In most cases, you automatically get TV On Demand –... - Page 21 Q. I already have a high definition television. Do I still need an HD receiver? A. Yes. To receive Wave HDTV service, you must have an HD television and one of the following: HD cable receiver, HD-DVR receiver, or HD cable card from Wave Broadband that enables you to watch HDTV programming.
- Page 22 DVR FAQs Q: How can I get digital video recording? A: For an additional monthly fee, Wave will provide you with a digital video recorder. Q: Do I have to purchase a DVR? A: Unlike other providers, you don’t have to purchase any expensive equipment, or worry about maintenance or replacement should your DVR malfunction.
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Page 23: High Speed Internet
High Speed Internet This guide will help you become acquainted with Wave’s internet service and provide step-by-step instructions on how to install or reinstall your cable modem. It also provides instructions on how to create your wavecable.com email account, and configure it to work with email software on your computer. - Page 24 If the modem is not able to connect to the internet, then the cable wall outlet may need to be adjusted. Please call our support department to schedule a time when a Wave technician can perform this work. If you are using a cable splitter to connect both the modem and your TV, it will affect the signal received by the modem.
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Page 25: Configuring Your Computer
If you do not see your software listed on the following pages and need assistance, please call technical support and we will be happy to assist you. Please note that Wave only supports Windows 7, Vista, XP, or 2000, or Mac OS 8.5-9.2 or OSX and above. - Page 26 High Speed Internet Configuring Windows 7 Click the “Start” button and select “Control Panel”. • Click on the “Network and Internet” icon. • Click on the “Network and Sharing Center” icon. • Click on the “Local Area Connection” link. • On the “Local Area Connection Status”...
- Page 27 High Speed Internet Configuring Windows Vista • Click the “Start” button and select “Control Panel”. • Double-click “Network and Sharing Center”. • Next to “Local Area Connection”, click “View Status”. • In “Local Area Connection Status” click the “Properties” button. •...
- Page 28 High Speed Internet Configuring Mac OSX, 10.1.5 or later • Click on the System Preferences icon in the System Dock, or click on the Apple menu and select “System Preferences”. • In the System Preferences window, click on the “Network” icon. •...
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Page 29: Wave Email
High Speed Internet Wave Email While you can use any email provider you choose with Wave High Speed Internet, up to ten wavecable. com email addresses are included with your service. Each email address can store up to 50 MB of messages on Wave’s mail server. -
Page 30: High Speed Internet Troubleshooting
If you are able to connect to the internet using a computer plugged directly into the modem, but cannot connect using your router, then your Wave internet service is working. You will want to contact the support department for the manufacturer of your router. If you received the router from Wave Broadband as part of our Wireless Home Networking service, please contact our technical support department for problems connecting with the router. -
Page 31: Wavephone
Multimedia Terminal Adaptor (MTA) between your cable line and the existing phone jacks in your home to enable the service. If you have high-speed internet service from Wave, the MTA may also act as your internet cable modem Phone Equipment Note: Not all Multimedia Terminal Adapters (MTAs) look alike. -
Page 32: Reset Button
WavePhone ™ Power Outlet Phone 1 Phone 2 Computer USB (choice of either connection) Computer Ethernet Standby Button on the front of the MTA (It terminates the USB/Ethernet connection.) Cable Wall Outlet Reset Button Reset Button Using a paper clip to push the Reset button on the back of the Telephony Modem will reset the modem. -
Page 33: Battery Back-Up
Wave phone, like all Wave services, also requires that our facilities maintain power. To that end, all of our key facilities have automatic back-up generators, and we have our own back-up power supplies at most other levels throughout our systems, as well as contingency plans in place to minimize the likelihood of an outage. -
Page 34: Mywavephone.com Portal
WavePhone ™ MyWavePhone.com Portal • Check voice mail messages online at http://www.mywavephone.com. • Set up your voicemail preferences. • Manage your WavePhone features such as voicemail/call forwarding, call screening ™ and contact list. • Get e-mail alerts when you receive voicemails. •... -
Page 35: Voice Mail Features
WavePhone ™ Voice Mail Features • Incoming calls will be forwarded to voicemail after 24 seconds /4 rings by default. You can change this setting at MyWavePhone.com • Each message is time and date stamped • Messages can be up to 2 minutes in length •... -
Page 36: Calling Features
– Forward incoming calls to another telephone number. If you forward calls to a long distance number, long distance charges may apply depending on your Wave Phone package. To activate Call Forwarding, press *72, wait for the confirming beeps, and then enter the phone number you would like calls forwarded to. - Page 37 WavePhone ™ • Selective Call Forwarding (*63) – Forward calls from a list of up to 12 people to another phone line. All other calls will ring through normally. Enter code again to edit or cancel Selective Call Forwarding. Simply listen to the helpful prompts that will walk you through setting up, adding and removing numbers or turning off this feature.
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Page 38: Troubleshooting Tips
WavePhone ™ • Three Way Calling – Bridge together two lines in addition to your own so that three separate individuals can speak on a single call. 1. While on a call with one of the individuals you wish to conference with, press the receiver button for one second. - Page 40 1-866-WAVE-123 | wavebroadband.com ©2014 WaveDivision Holdings, LLC WBB.015.1014...