Voice Referrals - Ingenico iCT220 User Manual

7. Pass this receipt to the customer for their records.
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
8. The transaction is now complete and the terminal will return to the READY prompt.

Voice Referrals

Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre.
As a security measure your terminal may have been set up to request either the swipe of the
Supervisor Card or the input of a Referral Password when this situation arises.
Please follow the process below if your terminal has been set up to ask for a Referral Password.
1. The following screens will be displayed if the transaction gets a referral message from the
acquiring host:
<Transaction Type>
<Voice Referral Message>
<Acquirer Name>
Press CLEAR
SALE
Please remove card
for voice referral
2. The card should be removed from the terminal and handed to the operator who will be
contacting the Authorisation Centre.
REFERRAL
MID: 12345678
CALL: nnnn nnnnnnn
and then press ENTER
3. You may be asked to swipe your Supervisor card or enter your Referral Password and then press
the GREEN button to continue.
Enter Referral Password
and then press enter
Please Wait...
Once you have spoken to the Authorisation Centre and if the transaction is authorised, press the
GREEN button to continue with the transaction. If Authorisation is declined press the YELLOW
button.
PLEASE NOTE: Please see Section 8 on how to set a Referral Password.
<Transaction Result>
PLEASE WAIT
PROCESSING
PLEASE WAIT...
SALE
REMOVE CARD AND
HAND TO OPERATOR
PROCESSING
PLEASE WAIT
PROCESSING
PLEASE WAIT
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