Lost Call Spectrum Report - Panasonic DBS-576 Reference Manual
Section 525 automatic call distribution (acd), management information systems (mis)
Hide thumbs
Also See for DBS-576:
- Technical manual (664 pages) ,
- Manual (362 pages) ,
- User manual (100 pages)
Table of Contents
Advertisement
Chapter 6. Report Manager
Lost Call Spectrum Report
Lost Call Spectrum report provides detailed information regarding when
callers disconnected before being answered. Knowing when the bulk of
disconnects occur enables goals to be set for average speed of answer by
reducing Queue Time.
Figure 6.7 shows a typical Lost Call Spectrum Report.
Figure 6.7. Lost Call Spectrum Report
6-8
DBS 576/HD issued September 2001
Section 525 - ACD/MIS Reference
576/HD-50-525
Advertisement
Table of Contents
