Panasonic DBS-576 Reference Manual page 70

Section 525 automatic call distribution (acd), management information systems (mis)
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Chapter 10. Troubleshooting
Error Message
Report Manager is
Grayed out on the ACD
Viewer File Menu
Report Manager is
Grayed out on the ACD
Viewer File Menu
10-4
ACD Viewer Client PC's Network Name and Password must be
added as a User on the Windows NT host that contains the MIS
Server application. The user need not be a member of any group
(Users, Administrators....) and does not require any other User
Rights.
Windows NT MIS Server Host PC, Mserver Folder is not shared
or has the wrong share name.
1. On the Windows NT Host, use Windows NT Explorer to find:
Program Files \ SMD \ Mserver folder
2. Right Click the Mserver Folder
3. Select Properties
4. Select the Sharing Tab
5. Select Shared As
6. Enter Share Name as: MIS_server_DB
DBS 576/HD issued September 2001
Section 525 - ACD/MIS Reference
Possible Causes
576/HD-50-525

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