Delayed Call Spectrum Report - Panasonic DBS-576 Reference Manual
Section 525 automatic call distribution (acd), management information systems (mis)
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Section 525 - ACD/MIS Reference
Delayed Call Spectrum Report
Delayed Call Spectrum report provides a detailed view of hold times (Queue
time). The Supervisor establishes a delayed call threshold in the Report
Manager. Only calls that exceed the established Delayed Call threshold
appear as delayed calls on the report.
Figure 6.8 shows a typical Delayed Call Spectrum Report.
Figure 6.8. Delayed Call Spectrum Report
576/HD-50-525
DBS 576/HD issued September 2001
Chapter 6. Report Manager
6-9
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