Chapter 1. System Configuration; Basic System Layout; Cabling Considerations - Panasonic DBS-576 Reference Manual

Section 525 automatic call distribution (acd), management information systems (mis)

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Chapter 1. System Configuration

Figure 6.1. ACD MIS System Configuration

DBS 576/576HD

ACD/MIS Port

576/HD-50-525

Figure 1.1 shows the ACD MIS system layout using either the DBS 576 or

576HD.

RS-232

50 Foot Limitation

Connection between the Phone System and the MIS Server host PC is an

RS-232 connection and is subject to limitations. An RS-232 connection is

generally limited to a length of 50 feet. For distances greater then 50 feet,

short-haul modems are usually required.

Communication between the MIS Server application and the ACD Viewer

and Agent View clients is accomplished through a TCP\IP on the Local Area

Network (LAN). The distance from the MIS Server Host PC to the client

applications (ACD Viewer or Agent View) on an existing LAN is not

generally an issue. Consult a network engineer about possible distance

considerations.

DBS 576/HD issued September 2001

TCP\IP

Local Area Network

MIS Server

Host PC

ACD Viewer

or Agent View

1-1

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