Panasonic KX-TS500 Integrated Telephone System Manual

Panasonic KX-TS500 Integrated Telephone System Manual


Panasonic KX-TS500 Integrated Telephone System Manual


For assistance, visit our website: for customers in the USA or Puerto Rico.

Getting Started

Location of controls

Accessories (included)

  • Handset - one
    Order No.
    PQJXE0401Z (Black)
    PQJXE0411Z (White)
  • Handset Cord - one
    Order No.
    PQJA212N (Black)
    PQJA212M (White)
  • Telephone Line Cord - one
    Order No. PQJA10075Z
  • For extra orders, call 1-800-332-5368.


  1. Connect the telephone line cord ().
  2. Connect the handset cord (), then confirm the dial tone.
  3. Set the DIALING MODE selector to TONE.
    • If you cannot dial, set to PULSE.
  4. Set the RINGER selector to HIGH, LOW or OFF.
    (Ex. "LOW" is selected.)
    • When set to OFF, the unit will not ring.


Making Calls

  1. Lift the handset.
  2. Dial a phone number.
    • If you misdial, hang up and start again from step 1.
  3. When finished talking, hang up.

To redial the last number dialed

Lift the handset. → Press .

To adjust the receiver volume (4 levels) while talking

To increase, press .
To decrease, press .

  • After hanging up, the volume level will be saved.

Answering Calls

  1. When the unit rings, lift the handset.
  2. When finished talking, hang up.

Special Features

For Call Waiting Service Users

Press if you hear a call-waiting tone while talking.

  • The first call is put on hold and you can answer the second call.
  • To return to the first caller, press again.

Temporary Tone Dialing

(For Rotary or Pulse Service Users)

Press (TONE) before entering access numbers which require tone dialing.

  • The dialing mode changes to tone. You can enter numbers to access answering services, electronic banking services, etc. When you hang up, the mode will return to pulse.

Things You Should Know

Wall Mounting

The unit can be mounted on a wall phone plate.

  1. Press the tabs in the direction of the arrows (), then remove the wall mounting adaptor ().
  2. Tuck the telephone line cord inside the wall mounting adaptor, and push it in the direction of the arrow ( and ).
    • The word "UP WALL" should face upward.
  3. Connect the telephone line cord. Mount the unit, then slide down.
    • Fasten the cord to prevent it from being disconnected.
      Wall Mounting
      To temporarily set the handset down during a conversation, place it as shown here.

For assistance, please visit

Helpful Information

  • Environment — do not place the unit in a room where the temperature is less than 5ºC (41ºF) or greater than 40ºC (104ºF). Allow 10 cm (4") clearance around the unit for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock, or direct sunlight.
  • Routine care — wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder.
  • If there is any trouble — disconnect the unit from the telephone line and connect a known working phone. If the known working phone operates properly, have your unit repaired by one of the authorized Panasonic Factory Service Centers. If the known working phone does not operate properly, consult your telephone company.

If you need assistance with setup or operation

  1. Visit our website:
  2. Contact us via the web at:
  3. TTY users (hearing or speech impaired users) can call 1-877-833-8855.

When you ship the product

  • Carefully pack your unit, preferably in the original carton.
  • Attach a letter, detailing the symptom, to the outside of the carton.
  • Send the unit to Panasonic Exchange Center, prepaid and adequately insured.
  • Do not send your unit to the Panasonic Corporation of North America listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.


Power Source: From telephone line

Dimensions (H x W x D): Approx. 96 mm x 150 mm x 200 mm (3 2532" × 5 2932" × 7 78")

Mass (Weight): Approx. 475 g (1.05 lb.)

Dialing Mode: Tone (DTMF)/Pulse

Operating Environment: 5°C – 40°C (41°F – 104°F)

Specifications are subject to change without notice.

Compliance with TIA-1083 standard

Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.


Problem Remedy
The unit does not work.
  • Check the settings.
The call cannot be connected even if you dialed correctly.
  • Check whether the DIALING MODE selector setting is correct or not.
The unit does not ring.
  • The RINGER selector is set to OFF. Set to HIGH or LOW.
If you cannot solve your problem
  • Visit our website:
  • Contact us via the web at:

For assistance, please visit

Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490

Printed in Malaysia PNQX1287TA FM0808NK50818

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Panasonic KX-TS500 Integrated Telephone System Manual


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