Panasonic User Guide Supports DBS 576 and DBS 576HD Version 3.6 Section 750 Key Phone User Guide DBS 576 and DBS 576HD (USA) Ver. 3.6 Issued October 2000...
However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed. The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.
CONTENTS Preface... 7 How to Use This Manual ... 7 What This Manual Contains ... 7 Notation Used ... 8 For More Information ... 8 Understanding Your Phone ... 9 Non-Display Phones ... 9 Small-Display Phones ... 11 Changing the Default Display... 13 Understanding Display Information...
Handling Incoming Calls ... 57 Answering Calls... 57 Using Call Hold ... 58 Transferring Calls ... 59 Supervised Transfers... 59 Unsupervised Transfers... 60 Using Call Pickup ... 61 Extension Group Pickup ... 61 Extension Direct Pickup... 62 Trunk Group Pickup... 62 Trunk Direct Pickup...
Using Caller ID ... 85 Caller ID Call Log... 85 Call Log Operation for a Small-display Phones ... 86 Call Log Format for the Large-Display Phone ... 87 Walking TRS Class of Service ... 88 Using Directory Numbers ... 89 Using Zip Mode ...
PREFACE The Key Telephone User Guide is for anyone who uses a Panasonic 44-Series digital telephone in conjunction with the Panasonic DBS 576. The DBS 576 and DBS 576HD are telephone systems that provides you with a powerful set of features for handling calls.
FOR MORE INFORMATION For more information about features available with the Panasonic DBS 576 and DBS 576HD system and digital phones, contact your system administrator or dealer, or refer to the Panasonic publication Section 700: Feature Operation. DBS 576 (USA), issued October 2000...
1. UNDERSTANDING YOUR PHONE The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call-handling features: • Non-Display Phones (page 9) • Small-Display Phones (page 11) • Large-Display Phones (page 15) •...
1. Understanding Your Phone Table 1. Non-display phone features Feature Message Waiting Indicator Indicates that you have a message. PROG Key Used to program Flexible Function (FF) and one- touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your sys- tem, may also be used to transfer calls.
SMALL-DISPLAY PHONES Small-display phones have a display containing two lines of text. Table 2 on page 11 describes the features (1-22 below) that are typical of small-display phones. Figure 2. Small-display phone MODE DIGITAL BUSINESS SYSTEM FLASH S pe a ke rp h on e Table 2.
1. Understanding Your Phone Feature Soft Keys Used to select speed dial directories or numbers. PROG Key Used to program Flexible Function (FF) and one- touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your sys- tem, may also be used to transfer calls.
Changing the Default Display The MODE key enables you to change the software mode of the display from Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial [SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables you to return the display to Default Mode.
1. Understanding Your Phone Figure 4. Messages received for small-display phone 10:40 Number of messages Figure 5. Reminder alarm for small-display phone 10:40 Alarm Alarm time Figure 6. Incoming outside call for small-display phone Incoming outside INCM CO call Figure 7. Outside call in progress for small-display phone On Line Outside call in progress...
2. Press the Variable Mode Key. 3. Replace the handset or press the ON/OFF key. To use Variable Mode on a small-display phone 1. After turning Variable Mode on, the display will reflect the programmed features during an intercom call, CO dial tone, trunk call, or after dialing a busy extension.
Used to select menus, directories, speed dial num- bers, and to access call-handling features. MSG Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. CONF Key Used to establish conference calls and to check Flexible Function (FF) and one-touch key settings.
• System Dial - Allows you to view or dial SSD numbers using the soft keys. • Extension - Allows you to view or dial other extensions using the soft keys. • Function System - Allows you to access most key telephone features, such as Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background Music, Call Pickup, Account Codes, etc.
1. Understanding Your Phone Understanding Display Information Display information indicates the status of the phone. However, this information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below. Figure 10. Idle condition for large-display phone (display default) 10:40 Extension PERSONAL DIAL...
Figure 13. Incoming outside call for large-display phone Incoming outside INCM CO call PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Figure 14. Outside call in progress for large-display phone On Line Outside call in progress PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT...
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2. SETTING UP YOUR PHONE You can use the procedures in this chapter to customize your phone for the following: • Adjusting Volume and Display Settings (page 21) • Setting Up Flexible Function Keys (page 22) • Setting Up One-touch Keys (page 23) •...
You can set up Flexible Function (FF) keys to initiate system features or to assign specific extension numbers. Note: You cannot set up FF keys that are dedicated to outside lines. Contact your system administrator or DBS 576 and DBS 576HD dealer to make changes to dedicated FF keys. To set up FF keys 1.
If . . . **If you assign an extension number to an FF key, the FF key will light red when the exten- sion is busy. It will light green when Do-Not-Disturb (DND) or Call Forwarding is set. In addition, you can pick up a call that is ringing or on hold at the extension by simply pressing the FF key when it is flashing.
2. Setting Up Your Phone 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an SSD number to a one-touch key 1. Pickup the handset or press the ON/OFF key. 2.
3. Press the one-touch key to be checked. (Programmed data appears on the display.) 4. Replace the handset or press the ON/OFF key. SETTING UP SPEED DIALING You can set up the following speed dial features using your phone’s one-touch or soft keys: •...
2. Setting Up Your Phone • You can check PSD numbers or names that have been assigned to one-touch or soft keys. For more information, see “Checking Speed Dial Numbers” on page 54. Figure 16. One-touch and soft key numbering scheme PROG CONF Small-display phone one-touch keys...
• Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the PSD bin number (80-99). 4. Enter the phone number you want to be speed-dialed (maximum length = 16 characters). Remember to include the Intercom Level or MCO Code level code depending on how the system is set up.
2. Setting Up Your Phone 1. Pick up the handset or press the ON/OFF key. 2. Either: • Press the PROG key and then press the AUTO key. • Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the PSD bin number (80-99). 4.
1. Pick up the handset or press the ON/OFF key. 2. Either: • Press the PROG key and then press the AUTO key. • Enter the Speed Dial Set/Clear code (default = 710). 3. Press the soft or one-touch key (for the PSD bin [80-99]) to be programmed. 4.
2. Setting Up Your Phone 4. Enter 0 for the Name Assignment mode. 5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed. 6. Press the FLASH key to clear the current/default data. 7. (A) For a small-display phone (see Figure 17 on page 31 for an example): a.
Figure 17. Name assignment example - small-display phone To enter a D: Press the first one-touch key from the left on the bottom row. Press the fourth FF key from the left on the bottom row. To enter an o: Press the third one-touch key from the left on the top row.
2. Setting Up Your Phone Figure 18. Name assignment example - large-display phone To enter a D: Press the first soft key on the top left. Press the fourth FF key from the left on the bottom row. To enter an o: Press the third soft key from the top right.
PERSONAL DIAL to have the change reflected on the display. SETTING USER MAINTENANCE FUNCTIONS You have the option of adjusting several User Maintenance functions. The telephone system dealer is not required to make these changes. These items include settings for: •...
About User Programming User Maintenance requires a Digital Display Key Telephone assigned to a Class of Service (COS) that allows User Maintenance. The procedures in the following sections describe the basic steps used for modifying parameters.
700 - Feature Operations for additional information on Maintenance Mode. To Enter User Maintenance Mode: 1. Press the ON/OFF key on a telephone with a COS that allows user login. 2. Press the PROG key. 3. Press the * key twice.
2. Setting Up Your Phone 7. Use the bottom row of FF keys to select a single letter. Notes: • Press the * key to erase a single entry. • Press the # key to enter a space. 8. Repeat steps 4-5 as many times as necessary to enter the desired Absence HOLD Message and press to store the entry.
Call Forwarding To set or assign Call Forward Busy Destination for an extension using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: HOLD 2. Enter: , press , enter: and press Extension Number 3. Dial the and press Destination Extension 4.
2. Setting Up Your Phone Caller ID Call Log To set or assign Caller ID Logging for an extension using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: HOLD HOLD 2. Enter: , press , and enter: HOLD Extension Number 3.
To set the Exception Day Modes using either a large- display or small-display phone: 1. Enter “User Maintenance” by pressing: HOLD 2. Enter: , press , enter: , and press Start Date by Month - two characters and Day - two 3.
2. Setting Up Your Phone To set the Special Day Modes using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: HOLD 2. Enter: , press , enter: , and press Start Time in Hours - 2 characters, and Minutes - 2 3.
5. To set additional Message Key ID codes, press the HOLD arrow or to move to the desired extension. 6. Repeat steps 4-5 until all Message Key ID codes are set. AUTO PROG 7. Press to return to “81-User Maintenance” (step 1 above). OR...
2. Setting Up Your Phone Send Text Messages To create Send Text Messages using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: HOLD 2. Enter: , press , enter: , and press HOLD Message Number (0-9) 3.
Speed Dial To set or assign PSD numbers using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: HOLD HOLD HOLD 2. Enter: 1 and press Extension Number 3. Dial the and press PSD Bin Number (80-99) 4.
2. Setting Up Your Phone To create SSD indexes using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: CONF HOLD 2. Enter: , press , enter: , and press SSD Index Number (1-2) 3. Enter: SSD Index Name 4.
The Year (two characters), Month (two characters), 3. Enter: and Day (two characters) and press Note: Press the FLASH key to clear any existing data. The Hour (two characters) and Minute (two 4. Enter: characters) HOLD and press Note: Press the FLASH key to clear any existing data. The Day of Week 5.
2. Setting Up Your Phone 7. To set additional text messages, press the HOLD to move to the desired Reply Text Message. 8. Repeat steps 4-7 until all Reply Text Messages are entered. AUTO PROG 9. Press to return to “81-User Maintenance” (step 1 above). OR...
Extension Number 3. Dial the and press 4-digit Walking TRS Code 4. Enter: HOLD 5. Press to store the entry. 6. To set additional extension Walking TRS Codes, press the HOLD down arrow or to move to the desired extension. 7.
2. Setting Up Your Phone DBS 576 (USA), issued October 2000 576-36-750...
3. PLACING OUTSIDE CALLS Your digital phone, in conjunction with the DBS 576 and DBS 576HD, provides the following ways for you to place outside calls: • Accessing an Outside Line (page 49) • Using Account Codes (page 50) • Redialing Outside Numbers (page 51) •...
To have a busy outside line call you back once it is open 1. Pick up the handset or press the ON/OFF key. 2. Attempt to access an outside line. 3. When you hear the busy tone, enter the Callback Request code (default = 3). 4.
3. Enter the Account Code (up to 4 digits or up to 10 digits, depending on the setting). 4. Press the # key. 5. Dial 9 or press an FF key that is dedicated to an outside line. 6. Dial the phone number. To enter a non-verified account code during a call 1.
2. Access an outside line. 3. Press the REDIAL key. (The phone displays and dials the last outside number dialed.) To automatically redial a busy number Note: The system will continue to redial the busy number until you hang up the phone, the called party answers the call, or a maximum of 15 redial attempts is made.
3. Press the desired one-touch key. To dial a speed dial number using the soft keys on a small- display phone 1. Press the MODE key one time. (SSD and PSD appear on the second line of the display.) 2. Press the soft key next to SSD or PSD. (The first two speed dial entries appear on the second line of the display.) 3.
3. Placing Outside Calls To dial a speed dial number by entering the speed dial bin number Note: You must know the PSD or SSD bin number for the number to be dialed to perform this task. For information on determining speed dial numbers, see “Checking Speed Dial Numbers”...
To check a speed dial number using the soft keys on a large- display phone 1. From the Main Menu, press the soft key to the left of SYSTEM DIAL or PERSONAL DIAL. (In the PSD directory, the first 10 speed dial entries are displayed.
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4. HANDLING INCOMING CALLS You can handle calls that reach your phone in a variety of ways: • Answer Calls (page 57) • Use Call Hold (page 58) • Transfer Calls (page 59) • Using Call Pickup (page 61) • Using Call Park (page 63) ANSWERING CALLS You can answer various types of calls using the following procedure: To answer a call...
• The Floating Hold feature assigns a Floating Hold number (001-576 for DBS 576) (001-096 for DBS 576HD) to a specific FF key. By placing a call on hold using the Floating Hold key, you can retrieve the call from any phone that has an FF key that is assigned the same Floating Hold number or by simply entering the Floating Hold number.
To retrieve a call . . . From a different extension Press the FF key that is flashing red. than the one that placed the call on hold a. Press the Floating Hold FF key. From Floating Hold (also known as Station Park Pick a.
4. Handling Incoming Calls 2. Either dial the extension number or the outside line number to which the call will be transferred. 3. When the recipient answers, announce the call. 4. Complete the call by doing one of the following: a.
b. If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming. USING CALL PICKUP The System allows the following types of Call Pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup •...
4. Handling Incoming Calls To use Specified Group Pickup All Calls 1. Lift the handset or press the ON/OFF key. 2. Enter the Specified Group Pickup access code (default = 703). 3. Enter the number of the Call Pickup Group (01-72) where the call is ringing. 4.
4. Complete the call and replace the handset or press the ON/OFF key. USING CALL PARK You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. There are two ways for an extension to park a call on the DBS. One way is to park the call at the receiving extension and to retrieve the call at another extension by dialing the park answer code plus the parking extension number.
4. Handling Incoming Calls 2. Enter the Call Park Answer/Self Access Code (default = 772). 3. If necessary, page the party that needs to retrieve the call. DBS 576 (USA), issued October 2000 576-36-750...
5. COMMUNICATING WITHIN YOUR OFFICE The DBS 576 and DBS 576HD provide a variety of ways to handle calls within your office: • Calling Other Extensions (page 65) • Switching Between Tone and Voice Calling (page 66) • Using Paging (page 67) •...
5. Communicating Within Your Office 3. Scroll through the directory until the desired extension entry is displayed. (To display the next two entries, press the # key. To display the previous two entries, press the * key.) Pick up the handset or press the ON/OFF key. 5.
If party you called is using a digital key telephone, the announcement is heard only by the called party, not by the other party he or she is talking to. If, however, the party you called is using a single-line telephone, both the called party and the party he or she is talking to will hear the announcement.
4. Make your announcement. (Your voice is heard on the extension, not on the other line.) Answering an Announcement To answer an announcement, you can use the OHVA Split key to speak to the announcing party or you may send a text message. The OHVA Split key is an FF key that has been assigned to the OHVA function.
5. Communicating Within Your Office • Calls cannot be forwarded to an extension that already has Call Forwarding set or Do-Not-Disturb (DND) turned on. • The system allows you to cancel Call Forwarding and DND for your extension in one step. •...
2. Do one of the following: To forward . . . All incoming calls Press an NPDN (or PNPDN key): • Enter 721 • Dial the Call Forward Destination extension number. All incoming calls that ring a Press an NPDN (or PNPDN key): busy extension •...
5. Communicating Within Your Office To cancel call forwarding . . . For all incoming calls that ring an Enter the appropriate Cancel Call Forwarding - No extension that doesn’t answer Answer code: • For your extension, enter 733 • For another extension, enter 753 3.
Table 7. Text Message Replies Message No. Message Text Take A Message Please Hold Will Call Back Transfer Unavailable Note: Camp-on (Call Waiting) can be set manually or automatically. However, automatic Camp-on (Call Waiting) requires system programming. To manually camp-on to a line and notify a party that they have a call waiting 1.
5. Communicating Within Your Office Enter the send text message number (1-9, 0). ( See Table 6 on page 72 for the send text messages.) To reply to a text message Press the MSG key Enter the reply text message number (1-9, 0). ( See Table 7 on page 73 for the text message replies.) To answer a Camp-on (Call Waiting) signal 1.
To send a Message Waiting/Callback request 1. Pick up the handset or press the ON/OFF key. 2. Dial the extension number. 3. While the phone is still ringing or when you hear the busy tone, enter the Message Wait code (default = 4). (The message lamp flashes at the called extension.) (Note: You may need to dial 1 to change to tone calling before sending the message.) 4.
5. Communicating Within Your Office Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to voice mail), only calls from other extensions will be blocked. External calls will still ring through to your extension before being forwarded to voice mail. Permanent call forwarding is determined through system programming.
2. Enter the Absence Message code (default = 729). 3. Enter the Absence Message number. (See Table 8 on page 77) 4. If desired, enter the 4-digit returning time 5. Press HOLD key. 6. Replace the handset or press the ON/OFF key. Note: Five absence messages (0-4) are supplied with the DBS.
Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the Toll Restriction Service (TRS) Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
5. Communicating Within Your Office To change the Walking TRS/Station Lockout security code 1. Lift the handset or press the ON/OFF key. 2. Dial the Station Lockout Security Code change code (default = 749). 3. Dial the current Walking TRS/Station Lockout security code. 4.
5. Communicating Within Your Office DBS 576 (USA), issued October 2000 576-36-750...
6. USING ADDITIONAL FEATURES The DBS 576 and DBS 576HD provide a variety of additional features that you can use in your daily work: • Mute or MUTE Key (page 81) • Off-Hook Monitor (page 82) • Handsfree Answerback and Operation (page 82) •...
6. Using Additional Features • Using the microphone mute, press the MUTE key. 4. To turn the mute function off: • Using the handset mute, press the Mute FF key. • Using the microphone mute, press the MUTE key. USING OFF-HOOK MONITOR Off-Hook Monitor allows you to play a called or calling party’s voice through the speaker on your phone, even if you are using the handset.
With the installation of additional hardware, you can use verbal commands to dial extensions, speed dial numbers, and access various phone features. Note: This feature requires system programming and addition hardware (VB-44224 Telephone and VM-44101 Voice Recognition Adaptor). For more information, see your system administrator or dealer. USING THE FLASH FEATURE You can send a signal to your phone to release an outside line by pressing the FLASH key or the PROG key.
6. Using Additional Features 3. Dial the number of the party you want to add to the call. 4. Press the CONF key when your call is answered. (You are connected to the called party.) 5. To add another party repeat steps 1-4. 6.
To turn background music on or off 1. Pick up the handset or press the ON/OFF key. 2. Enter the Background Music code (default = *30). 3. Replace the handset or press the ON/OFF key. Note: On a large-display phone, you can turn background music on or off by pressing the BGM soft key while in the Function System menu.
6. Using Additional Features The Call Log keeps a record of Caller ID calls that ring your phone. You can access this log by assigning an FF key to flash when there is a new entry in the log. When you press the key to access the log, the LED turns off.
Press the right EXEC key to outdial a leading digit (usually 9) and dial the displayed caller ID number. 5. To store the displayed call log number in a personal speed dial bin, Press the PROG key, the speed dial bin number (80-90) and press the left EXEC key to dial the add digits (usually an area code) and press the HOLD key.
6. Using Additional Features 4. Press NEXT to view the next 5 calls and PREV to view the previous 5 calls. 5. To outdial the displayed call log number, Press the left soft key to outdial a leading digit (dial 9) dial add digits (usually 1 in the USA), and dial the displayed caller ID number.
PDN may be assigned to keys on a key telephone. This allows for multiple calls on the same Directory Number. When a DN is assigned to an FF key on another telephone, it is considered a Non- Primary Directory Number (NPDN). Up to three NPDN appearances of the same DN may be assigned to keys on a telephone.
6. Using Additional Features Figure 19. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the EXT LED. When calls come in to a DN, the call appears on the first available DN key.
To receive a call to a directory number (PDN or NPDN) 1. If ringing, go off-hook or press the green blinking PDN or NPDN key. If not ringing, press the red blinking PDN or NPDN key. To originate a call using a non-primary directory number 1.
6. Using Additional Features USING ZIP MODE The Zip mode feature (CPC version 2.5 or higher) automatically answers calls when you are operating a Key Telephone in headset mode. To enter or cancel Zip mode 1. Press the ON/OFF key.
(or civilly actionable) to monitor telephone communications without giving prior warning to all participants. These laws do not make the Silent Monitor feature on a telephone system illegal. Before activating this feature, please check applicable state and federal laws.
6. Using Additional Features To initiate Silent Monitor Action Press ON/OFF + 768 + Extension number you want to monitor OR... Press the FF key assigned as a Silent Monitor Key + Extension number you want to monitor OR... Press only the Silent Monitor Key if the FF key has been preprogrammed to monitor a specific extension number.
Appendix A. Dial Code List This appendix summarizes the most commonly used dial codes. Additional features may be programmed as described in Section 700 - Feature Operation. The table includes the following information: • Function - Lists the name of the function or feature •...
Appendix A Function Fixed Dial Code (REDIAL + ) Call Forward (All Calls): Cancel from another ext. Call Forward (All/Busy/No Answer/DND): Clear (Prior to Ver 2.0) Call Forward (All/Busy/No Answer/DND and Absence Message): Clear (Ver 2.0 and higher) Call Forward (Busy): Set 72 + extension number Call Forward (Busy): Cancel Call Forward (Busy): Set...
Function Fixed Dial Code (REDIAL + ) Day1/Night Toggle (Prior to Ver 2.0) Day 1/Day 2/Night Toggle (Ver 2.0. and higher) Day2 Direct Call Pick-Up 73 + extension number DND: Set/Cancel Extension Call Extension number Extension Directory Name Assignment Recall/Flash Key Floating Hold: Answer Call Park Pickup (Ver 2.0 and higher)
Appendix A Function Fixed Dial Code (REDIAL + ) System Speed Dial Name Assignment Timed Reminder (alarm) - Timed Reminder (alarm) - Cancel Tone/Voice Switch Transfer Key Variable Mode Voice Mail Transfer Key 1 74 + Extension Number Voice Mail Transfer Key 2 75 + Extension Number Walking TRS Key...
Function Fixed Dial Code (REDIAL + ) ACD-21 Wrap Key *#88 Text Message Send *75 + (Msg Code No. 0-9) Text Message Reply *76 + (Msg Code No. 0-9) Login Key for CTAPI *#90 576-36-750 DBS 576 (USA), issued October 2000 Appendix A Flexible Dial Code Customized...
Appendix A DBS 576 (USA), issued October 2000 576-36-750...
Appendix B. Customized PSD Bin Numbers This appendix contains a table for documenting the Personal Speed Dial (PSD) numbers that you assign to PSD bins on non-display phones. When making changes to PSD numbers, be sure to record the change in this following table. Table 10.
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