Major Acd Functions - Panasonic DBS-576 Reference Manual

Section 525 automatic call distribution (acd), management information systems (mis)

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Table Of Contents

Table of Contents

Overview

An effective ACD system can also provide Increased Revenue

opportunities for an organization. By handling more calls at a time than

number of Agents, potential customers can wait in Queue for an Agent to

become available to assist the customer and/or take an order. This process

greatly decreases and minimizes potential customers from abandoning calls.

Finally, the ACD system provides a call center with effective Management

Tools to ensure that calls are being handled effectively, and that your getting

the highest level of productivity from your Agents. In addition, the ACD

provides Management with:

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Additional Benefits of Panasonic's ACD

One Vendor Solution - The advantages to utilizing this single vendor

solution are many. Most importantly, the support for the system can be

obtained through one phone call, as well as maintenance and ongoing

changes for your call center.

Easy Installation - This ACD solution is an integrated solution in the form

of a circuit board that is placed within the cabinet. All of the power

resources and processing comes from the main cabinet and central

processor. In addition, by utilizing our battery back-up capabilities, you are

assured of system performance in the event of a power loss.

Simple Operation Agents - Agents can use virtually any of our telephone

models programmed to provide simple key depressions to Log-in, Wrap, and

make themselves unavailable. The training required for new agents is

extremely efficient, and takes no time to get new users up and running.