Troubleshooting - Yellowtec Digital Voice Processor Manual

6.3 Troubleshooting

If VIPremote or VIPcon cannot connect to your VIPdigital, the following window appears:
Click "NO" to proceed for on-line operation:
Check whether the serial connection has been installed properly
-
- Check whether the power of your VIPdigital is switched on
As both VIP applications scan the COM ports at start-up only, consider to first install the serial
-
connection and then start the application.
Check whether the COM ports of your PC are available or whether they are used by other
-
applications or are reserved/deactivated.
- VIPremote and VIPcon can be active at the same time in off-line mode but they may collide in
on-line mode, i.e. when they try to connect to the same VIPdigital. Exit both applications and
start the one you want to work with again.
The standard start-up routine scans serial ports COM1 ... COM4 on your PC. If your
-
VIPdigital is connected to a higher port number, proceed like described in the following
section Assigning COM
If you are using a USB to serial converter to connect to your VIPdigital, check whether the
-
driver application of your converter emulates a COM port with a number higher than 4. If so,
proceed like described in the following section
Restart your VIP application.
VIPdigital Manual 4.0 Yellowtec 2004 Rev. 26.07.2004
Ports.
Assigning COM Ports.
Note 1: Text may differ
depending on your PC
operating system
Note 2: When you now
prompt the "YES" button,
the application you started
will open in off-line mode
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