Copying Problems - Dell 2355dn User Manual

Condition
The document stops in the middle
of faxing.
Out of Memory.
Documents are not stored in the
memory.
The document stops feeding in the
middle of faxing.
Voice calls are not received by the
extension telephone or answering
machine that is connected to the
same line shared by the printer.

Copying Problems

Condition
Copies are too light or too dark.
Smears, lines, marks or spots
appear on copies.
Copy image is skewed.
Blank copies print out.
Image rubs off the copy easily.
Frequent copy paper jams occurs.
Suggested solutions
While faxing through DADF any documents smaller than 5.59 by 5.83 in. (142 by 148
mm) or larger than 8.5 by 14 in. (216 by 356 mm) might result into jam inside DADF.
See "Clearing Jams in the DADF".
You might be sending a fax that is too large, or the resolution might be too high.
There may not be enough memory to store the document. If the display shows a Memory
Full message, delete any documents you no longer need from the memory and then
restore the document.
The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a
longer page stops at 381 mm (15 inches).
• The fax line cord connection or configuration issue. See "Making Connections".
• The receive mode or rings-to-answer settings might be incorrectly set. See "Setting up
the Fax System".
• The telephone answering machine or extension telephone might not be functioning
properly.
Suggested solutions
Use Contrast in Copy to darken or lighten the background of the copies.
• If defects are on the original, use Contrast in Copy to lighten the background of your
copies.
• If no defects are on the original, clean the document glass and underside of the document
cover. See "Cleaning the scanner".
• Ensure that the original is positioned correctly on document glass.
• Check that the copy paper is loaded correctly.
Ensure that the original is face down on the document glass or face up in the DADF
• Replace the paper in the paper tray with paper from a new package.
• In high humidity areas, do not leave paper in the printer for the extended periods of time.
• Fan the stack of paper, then turn it over in the paper tray. Replace the paper in the tray
with a fresh supply. If necessary, check/adjust the paper guides.
• Ensure that the paper is the proper paper weight. 75 g/m
recommended.
• Check for copy paper or pieces of copy paper remaining in the printer after a paper jam
has been cleared.
2
(20 lb) bond paper is
313