Troubleshooting - Wacom cintiq 13HD User Manual

If you are having trouble, Wacom recommends you do the following:
1. If the Wacom driver failed to load properly, first perform the recommended action in any error message
that may appear on your screen. If that does not solve the problem, review the troubleshooting
procedures in this chapter.
2. If the Cintiq does not function properly, refer to
problem may be described there and you can try the solution offered.
3. Check the Notes linked to the driver download screen on the CD for any updates.
4. Visit www.wacom.com and choose the Wacom website for your region where you can check the
product FAQs (Frequently Asked
5. If you are having a compatibility conflict between Cintiq and a new hardware or software product, see
obtaining software updates
periodically updates the software driver to maintain compatibility with new products.
6. Try Testing Cintiq.
7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See the
support for your region.
Testing Cintiq
Testing controls and input tools

Troubleshooting

Pen tablet troubleshooting
Technical support options
Obtaining software updates
Contents
TROUBLESHOOTING
Questions).
for information on downloading an updated software driver. Wacom
technical support options
Contents Index
Index
troubleshooting or pen tablet
for information on where to obtain
54
troubleshooting. Your
54