Wacom Cintiq DTK-2100 Installation Manual
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Wacom Cintiq DTK-2100 Installation Manual

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Installation Guide & Hardware Manual
Model: DTK-2100

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Summary of Contents for Wacom Cintiq DTK-2100

  • Page 1 Installation Guide & Hardware Manual Model: DTK-2100...
  • Page 2 Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual.

  • Page 3: Introduction And Overview

    (LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen interface for your computer. The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a TFT color display, the Wacom Grip Pen, and a modular display stand.

  • Page 4: Precautions On Use And Handling

    Failure to do so could cause the loss of data or damage to your computer. Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to repair or replace the product.

  • Page 5: Usage

    Do not connect or disconnect the video or power cables while Cintiq or your computer are Caution turned on; this may damage the display or computer video card. In this case, Wacom shall have no responsibility to repair or replace the product.
  • Page 6 Do not disassemble the Cintiq stand. Improper disassembly could result in physical injury or Warning damage to the stand. In this case, Wacom shall have no responsibility to repair or replace the product. Choking hazard. Prevent children from swallowing the pen tip or side switch. The pen tip or Warning side switch may accidentally be pulled out if children are biting on them.
  • Page 7 WEEE symbol shown at the beginning of this note unless this is not feasible because of the size or the function of the product. Wacom products are subject to the Directive 2002/96/EC and therefore you should always collect them separately and bring them to the appropriate collection point in your community or region.

  • Page 8: Table Of Contents

    INTRODUCTION AND OVERVIEW ......... . .1 PRECAUTIONS ON USE AND HANDLING .
  • Page 9 CUSTOMIZING ............34 Opening the control panel .
  • Page 10 Ordering parts and accessories ..........71 Available parts and accessories .

  • Page 11: Unpacking Your Cintiq

    UNPACKING YOUR CINTIQ Carefully unpack and place all items on a stable surface. Verify that contents are complete. The product parts and accessories are packed together in the accessories box. To avoid damage, see the instructions on the following pages before setting up and using Cintiq or the Cintiq stand. Cintiq interactive pen display, with attached cabling Pen stand, includes replacement nibs and...

  • Page 12: Setting Up The Cintiq Stand

    SETTING UP THE CINTIQ STAND Place the stand on your desktop or work surface. Make sure the stand is stable and will not tip or fall when the pen display is mounted on it. Then familiarize yourself with the stand components. Do not operate the incline adjustment levers when Cintiq is not mounted on the stand, and do Warning not lift the stand by the adjustment levers.

  • Page 13: Unpacking And Mounting The Cintiq Pen Display

    UNPACKING AND MOUNTING THE CINTIQ PEN DISPLAY Remove any packing materials from the back of the display unit and cabling. Mount Cintiq on the stand: • Make sure the stand is placed in a stable position on your desktop or other work surface so that it will not tip or fall when Cintiq is mounted on it.

  • Page 14: Adjusting The Display Incline

    When operating the incline adjustment levers, Warning Cintiq must be mounted on the stand with the stand feet resting on a stable, flat surface. The stand is spring-loaded and can snap back quickly, causing injury or damage if not operated properly. After the display unit has been mounted on the stand, remove the foam blocks that lock the adjustment levers in place.

  • Page 15: Adjusting Rotation

    ADJUSTING ROTATION To adjust rotation, grasp Cintiq by the main body and rotate the unit to the desired position; it will move on the bearing hub. Cintiq can be rotated on the display stand when the incline is less than or equal to 25 degrees.

  • Page 16: Your Cintiq Interactive Pen Display

    YOUR CINTIQ INTERACTIVE PEN DISPLAY After the Cintiq pen display is safely mounted on the Cintiq stand, take some time to familiarize yourself with the features and components of your product. The display and tablet sensor function as an integrated output and input device. The tablet sensor reports pen coordinates, pressure, tilt, switch, eraser, and other information.

  • Page 17: Rear View

    REAR VIEW On Screen Display (OSD) controls Use these controls to adjust a variety of display settings. See “Adjusting the display” on page 38. Digital/Analog (DVI/VGA) switch Set this switch for the video connection you will be using. Bearing hub Fits into the bearing recess on the Cintiq stand.

  • Page 18: Pen Features

    When pressure is applied to the pen tip, the pen simulates a primary mouse button click. Tip click pressure can be adjusted in the Wacom Tablet control panel. Important: Only use a pen that is compatible with Cintiq, such as the pen that shipped with the unit, or pens from the Intuos4 product line which have a part number ending in “-01”.

  • Page 19: Installation

    Then install as a pen tablet. Both stages require hardware and software installations and adjustments. Carefully follow ALL instructions. Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. SYSTEM REQUIREMENTS Make sure your computer meets the following minimum system requirements: •...

  • Page 20: Step 1: Display Installation

    STEP 1: DISPLAY INSTALLATION In this step, Cintiq is installed as a display on your system. Important: Never connect or disconnect the video or power cables while your computer or pen display are powered on. This can damage the display or video card. 1.

  • Page 21: Display Cabling Diagram

    DISPLAY CABLING DIAGRAM Rear panel of computer Video card DVI or VGA DVI-I connector To connect to a DVI-D connector, use the DVI-D to DVI-I adapter. To connect to a VGA connector, use the VGA to DVI-I adapter. To AC outlet –...
  • Page 22 P ONITOR D) Select the D tab and click U RIVER appear. E) Insert the Installation CD. If the Wacom Tablet installation menu displays, close it. Windows 7 and Vista: • Select B ROWSE MY COMPUTER FOR DRIVER SOFTWARE •...
  • Page 23 8. As necessary, configure the display control panel settings for the proper size and color resolution. See the “Product specifications” on page 68 for details about the maximum (native) resolution and other resolution sizes that can be used with Cintiq. The display size and color resolution may be constrained by the capabilities of your video card.

  • Page 24: Step 2: Pen Tablet Installation

    STEP 2: PEN TABLET INSTALLATION In this step, Cintiq is installed as a pen tablet. USB CABLE INSTALLATION Plug the USB connector into an available USB port on your computer or into a USB hub attached to your computer. To USB port Computer Next, install the pen tablet software.

  • Page 25: Software Installation

    Driver installation automatically activates the new pen input functions available within Microsoft Windows 7, Vista, and Office 2007 or later (except for Windows 7 Starter and Home Basic, and Windows Vista Home Basic). Visit the Wacom web site at www.wacom.com/vista for additional information on using your Wacom pen in Windows.

  • Page 26: Working With Your Cintiq

    Note regarding RSI: Wacom makes no representation, promise or guarantee that Wacom products will cure or prevent, in whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results may vary.
  • Page 27 Tips: If the rotation lock screws are attached to the back of Cintiq, they must be removed before Cintiq can be rotated. Before rotating the display unit, be sure the cable is freely rotating behind the unit. Do not pull the cable out of its computer connections by accidentally moving the pen display too far from the computer.

  • Page 28: Using The Grip Pen

    USING THE GRIP PEN The pen is cordless, battery-free, and senses the amount of tilt and pressure you exert upon it. HOLDING THE PEN Hold the pen like you would a normal pen or pencil. Make sure the DuoSwitch is in a convenient location where you can toggle it with your thumb or forefinger, but not accidentally press it while drawing.

  • Page 29: Positioning

    POSITIONING To position the screen cursor, move the pen slightly above the Cintiq display screen without touching the screen surface. Press the pen tip on the display screen to make a selection. Note: You must calibrate the pen display to correctly align the screen cursor with the pen tip.

  • Page 30: Dragging

    By default, the upper switch is set to D and the lower switch is set to R Wacom Tablet control panel. See the electronic Software User’s Manual for details. WORKING WITH PRESSURE SENSITIVITY The pen responds to the nuance and inflection of your hand movements, enabling you to create natural-looking pen and brush strokes within applications that support this feature.

  • Page 31: Using The Pen Holder

    USING THE PEN HOLDER An integrated pen holder is located at the back of the pen display. The pen holder is a handy feature for those times when it is inconvenient to use the desktop pen stand. Note: The pen holder is not available for use when routing the cable to exit through the top cable opening.

  • Page 32: Pen Display Controls

    PEN DISPLAY CONTROLS To improve your workflow in graphics or other applications, the Cintiq pen display features ExpressKeys and Touch Strips. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip. Touch Strips (located on back of unit, one on each side) Slide your finger over the Touch Strip to zoom, scroll, or issue an assigned keystroke function.

  • Page 33: Using The Expresskeys

    Cintiq pen display and your other displays. When selected, Cintiq can be used either as a pen display (the screen cursor is positioned at the pen tip location) or as a standard Wacom tablet (the screen cursor can be moved across the entire desktop or additional displays).

  • Page 34: Using The Touch Strips

    Here are a few ideas for using the ExpressKeys: • Set a pair of keys to commonly used keystrokes, such as [ and ] to decrease and increase your brush size in Photoshop. • Set a key to a commonly used keyboard shortcut in order to open files or start an application. •...
  • Page 35 The Touch Strip default setting states are as listed below. See the electronic Software User’s Manual for details on other available settings. The defaults are the same for the left and right side Touch Strips. • . Sets the Touch Strip to zoom in most graphics applications and scroll in CROLL most other applications.

  • Page 36: Customizing

    After mastering the basics of using your Grip Pen on the Cintiq interactive pen display, you may want to customize the way your product works. The Wacom Tablet control panel make it easy to adjust your Cintiq and pen settings.

  • Page 37: Customization Basics

    This manual covers only the basics of customizing Cintiq. For detailed information see the Software User’s Manual. Open the Wacom Tablet control panel to customize Cintiq. When you open the control panel, an icon for the G is displayed in the T pen and pen display, make your changes to the tab controls.

  • Page 38: Calibrating Cintiq

    See “Adjusting the display” on page 38 and “Adjusting pitch and phase (VGA only)” on page 37. 1. Open the Wacom Tablet control panel. If more than one pen display is installed on your system, select the unit you are working with from the T 2.

  • Page 39: Adjusting Pitch And Phase (Vga Only)

    If the image is still blurred, adjust pitch and phase by following the below procedure. For optimal display quality, set your video card to the maximum (native) resolution that can be used with Cintiq. See the “Product specifications” on page 68 for details. 1. In the Wacom Tablet control panel, select the C tab.

  • Page 40: Adjusting The Display

    ADJUSTING THE DISPLAY FACTORY PRESETS, AUTO-SYNC, AND USER SETTINGS Factory presets: For optimal display quality, set your video card to the maximum (native) resolution that can be used with Cintiq. See the “Product specifications” on page 68 for details. Auto-sync: Cintiq automatically synchronizes to the incoming signal. The auto-sync function sets the horizontal and vertical screen position, as well as pitch and phase.
  • Page 41 Menu options are available when you open the On Screen Display (OSD). options allow you to choose the language in which to display ANGUAGE the OSD menu. OSD P options include: OSITION • . Adjusts the vertical position of the OSD menu window. ERTICAL •...
  • Page 42 Customizing Page 40 options include: CALING . Resizes the image to fill the whole screen. . Resizes the image to fill as much of the screen as possible SPECT while maintaining the correct aspect ratio. 1:1. Displays the image at the actual resolution. options include: THER •...

  • Page 43: Power Saving

    POWER SAVING Cintiq conforms to VESA power saving guidelines. When used with a Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the below power saving parameters. When these power-saving functions are in effect, the screen display is darker than usual. Computer mode H-sync Power ON...

  • Page 44: Troubleshooting

    Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom recommends you do the following: 1. If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen.
  • Page 45 Strips” on page 45 for more information. If you are still having problems, you may have a defective pen or pen display. After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom settings you may originally have been using.

  • Page 46: Testing Controls And Input Tools

    3. When you are done, click the C Important: Remember that some applications can override and control the ExpressKey functions. Consider closing any open applications except the Wacom Tablet control panel when testing the ExpressKeys. Troubleshooting Page 44 list by clicking on the control panel list’s [ –...

  • Page 47: Testing The Touch Strips

    4. When you are done, click the C Important: Remember that some applications can override and control the Touch Strip functions. Consider closing any open applications except the Wacom Tablet control panel when testing the Touch Strips. ABLET column.

  • Page 48: Testing A Pen

    TESTING A PEN 1. While observing the P OINTING display screen. A value for P number) should be displayed. If you have more than one Cintiq unit connected to your system, be sure you have selected the unit for which you are testing a pen in the T 2.

  • Page 49: Display Troubleshooting

    DISPLAY TROUBLESHOOTING If you encounter problems with the display portion of your Cintiq, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, see the documentation that came with your operating system or applications. GENERAL DISPLAY PROBLEMS No display.
  • Page 50 An ‘out of range’ message appears briefly on your display screen. A ‘set refresh range’ message appears briefly on your display screen. The image appears multiple times on the display. When a still image is displayed for a long period of time without refreshing the screen, an after- image remains for a short period of time.

  • Page 51: Vga Problems

    VGA PROBLEMS The display ripples or flickers. The display is not clear. Text or other portions of the screen appear blurred. The display and LCD panel are not lined up. The display size is not correct. The display ripples or shows a moiré...

  • Page 52: Pen Tablet Troubleshooting

    Verify also that your application supports pressure sensitivity. Open the Wacom Tablet control panel and go to the P Try using a lighter T Open the Wacom Tablet control panel and go to the P...
  • Page 53 The pen tip does not function. Changing the function settings for an input tool has no effect. Open the Wacom Tablet control panel and go to the E tab. Move the E RASER ... button and increase the C ETAILS If this does not help, see “Testing Cintiq”...
  • Page 54 (5 mm (0.2 inch)) of the pen display active area. Do this without pressing down on the pen tip. In the Wacom Tablet control panel, verify that the side switch is set to the proper function you are expecting to occur for the application and input tool you are using.
  • Page 55 When working in some applications, the ExpressKeys or Touch Strips perform a different function than what is set in the Wacom Tablet control panel. Touch Strip functions do not toggle properly, or toggle erratically when pressing the Touch Toggle button.

  • Page 56: Windows-Specific Problems

    Troubleshooting Page 54 Use the Wacom Tablet Preference File Utility to work with your preferences. Close any open applications. Click the icon and select A START ROGRAMS...

  • Page 57: Macintosh-Specific Problems

    USB cable connection or try plugging the pen display into a different USB port. If this does not help, contact Wacom for Technical Support. See “Technical support options” on page 57. Use the Wacom Tablet Utility to work with your preferences.
  • Page 58 3. Go back to S YSTEM REFERENCES enable handwriting recognition. 4. Test the Ink function using your Wacom pen display and pen. If this procedure does not resolve your problem with Ink, contact Apple Support for further assistance. Wacom is not the software manufacturer for Ink and we are limited in our abilities to support a third party software application.

  • Page 59: Technical Support Options

    FAQs (Frequently Asked Questions) on the Wacom web site for your region. If you have an Internet connection you can download the latest software drivers from the Wacom web site for your region. See “Obtaining driver downloads” on page 58.

  • Page 60: Obtaining Driver Downloads

    OBTAINING DRIVER DOWNLOADS Wacom periodically updates the software driver for the tablet portion of the interactive pen display to maintain compatibility with new products. If you are having a compatibility problem between your interactive pen display and a new hardware or software product, it may be helpful to download a new Wacom software driver (when available) from the Internet.

  • Page 61: Appendix

    This section contains tips on caring for your Cintiq, instructions on how to uninstall the software, your license and warranty, and more. CARING FOR CINTIQ Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface.

  • Page 62: Replacing The Pen Tip

    REPLACING THE PEN TIP The pen tip (nib) will wear with normal use. Excessive pressure will cause it to wear sooner. If your interactive pen display has a coated surface a worn nib may cause damage. To avoid this, periodic tip replacement is recommended.

  • Page 63: Optional Display Configurations

    OPTIONAL DISPLAY CONFIGURATIONS After mounting the pen display unit on the Cintiq stand, you can rotate the pen display to a variety of positions. If you do not plan to rotate the Cintiq and want to fasten it more securely to the stand, install the rotation lock screws as shown below.

  • Page 64: Using An Alternate Mount Or Stand

    USING AN ALTERNATE MOUNT OR STAND Cintiq can be attached to any mount arm or stand conforming to the VESA 100 standard. Mounting screws that are 4 mm wide with a 0.7 mm pitch (M4 Regular), with a screw clearance depth from 13 – 18 mm are required.
  • Page 65 4. Next remove the four attachment screws from the cable cover plate and lift the plate away from the pen display unit. 5. Place the cable into the cable exit channel. Then reattach the cable cover plate making sure to use the correct screws for reattachment.
  • Page 66 6. Taking care not to dislodge the bearing stopper from the hub section, position the two halves of the bearing hub together around the pen display cable and over their attachment points. 7. Attach the bearing hub sections to the unit making sure to use the correct screws for reattachment.

  • Page 67: Pen And Digital Ink Capabilities In Windows

    Journal simulates a physical notebook, but with the advantages of digital note taking. You can choose from a variety of pen, marker, and highlighter tools, plus an eraser that is easily activated by the eraser of your Wacom pen. Journal also includes a powerful search engine that can even locate your handwritten content.

  • Page 68: About The Windows Tablet Pc Input Panel

    3. Customize the Input Panel settings for the way you like to work. To learn more about using your Wacom pen in Microsoft Windows and Office 2007 or later, study the documentation that came with your system and Microsoft Office applications. Be sure to take advantage of the Windows training tools, including the Tablet PC tutorial, available from Microsoft.

  • Page 69: Uninstalling Cintiq

    UNINSTALLING CINTIQ Follow the appropriate procedure below to remove the Wacom driver software and Cintiq interactive pen display from your system. Important: When you remove the Wacom driver software from your system, your Wacom interactive pen display will no longer operate with full tablet functionality but will continue to function as a mouse device.

  • Page 70: Product Specifications

    PRODUCT SPECIFICATIONS GENERAL SPECIFICATIONS Dimensions (W x D x H) Weight Input voltage Power consumption, with AC adapter Power management Plug and Play Compatibility Cover plate Cable, integrated Operating temperature and humidity Storage temperature and humidity Certification and compliance Appendix Page 68 561 x 421 x 47.8 mm (22.10 x 16.59 x 1.88 in), excluding center bearing and stand...

  • Page 71: Display

    Each LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. Wacom does not allow any pixel to be always white or always black. A small number of pixels are allowed to show a wrong color for some parts of the color spectrum.

  • Page 72: Pen Tablet

    PEN TABLET Reading technology Active area Resolution Accuracy Maximum pen tilt range Pen tilt levels Reading height Maximum report rate Pressure levels Communication interface DISPLAY STAND *Patented Physical dimensions (W x D x H) Weight Rotation Incline Primary orientation POWER ADAPTER Input voltage Output voltage GRIP PEN (MODEL KP-501E-01)

  • Page 73: Product Information

    Taiwan Thailand ORDERING PARTS AND ACCESSORIES To purchase parts and accessories, refer to the Wacom pen display Read Me file and see who to call for your region. You can also do the following: To purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web site at http://www.WacomDirect.com (USA only).

  • Page 74: Available Parts And Accessories

    AVAILABLE PARTS AND ACCESSORIES DESCRIPTION Grip Pen. Sensitive to pressure and tilt, the Grip Pen is an all-purpose tool for drawing, erasing, and mouse operations. The easy-to-use DuoSwitch gives you two programmable switch functions. The pressure-sensitive pen has an ergonomically waisted grip area, optimum weight and balance, and superior tip sensitivity, making it the most natural freehand tool.
  • Page 75 Pen grip, thick bodied for pen use without side switch Pen grip, standard for pen use without side switch For a list of other available parts and accessories, visit the Wacom web site for your region. For order information see “Ordering parts and accessories” on page 71.

  • Page 76: Radio And Television Interference

    Plug the equipment and computer into an outlet that is on a different circuit from the television or radio. If necessary, consult your Wacom dealer or an experienced radio/television technician for help. Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate your authority to operate the product.

  • Page 77: Industry Canada (Canada Only)

    - IEC61000-4-8: 2001 - IEC61000-4-11: 2004 Based on the results of these tests, Wacom declares that the above mentioned device conforms to the EMC Directive 2004/108/EC. Based on the results of these tests, Wacom declares that the above mentioned device conforms to the Safety Directive 2006/95/EC.

  • Page 78: Warranty (Worldwide, Except For Europe, Africa And Middle East)

    Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom.

  • Page 79: Warranty Service In The U.s.a. And Canada

    Wacom repair center. In all other respects, the terms of the warranty as set forth above apply to such sales.

  • Page 80: Licence Warranty Conditions (Europe, Africa And Middle East)

    WACOM Europe GmbH ("WACOM"). This software is an integral component of the product and is also held on the associated data carrier. The software of WACOM and the associated rights of use are not included with the purchase of this product from your retailer. WACOM grants you-the user-the right to use the software exclusively in accordance with the conditions stipulated in this licence agreement.

  • Page 81: Limited Warranty

    WACOM, nor for damages arising from wilful or grossly negligent behaviour on the part of WACOM, from damages leading to loss of life, personal injury or sickness or in the case of binding legal provisions.
  • Page 82 The jurisdiction agreement shall also apply for customers who do not have a general place of jurisdiction in Germany. The jurisdiction agreement shall not apply if, due to legal provisions, a different sole place of jurisdiction must be established for the case. Furthermore, WACOM is authorised to file a lawsuit against the headquarters of the customer.

  • Page 83: Cintiq Exchange Policy (Europe, Africa And Middle East)

    Wacom Europe GmbH headquarters within 7 days after delivery of the exchange unit. In any case you can send in your defective Cintiq to any Wacom office for repair, either directly or through your dealer or distributor, however the fast exchange program is only available as described above.

  • Page 84: Glossary

    Click force. The amount of force you must apply to the tip of your pen for a click to occur. Double-click assist. A function of the Wacom Tablet control panel that makes it easier to double-click by setting the size of the double-click distance.
  • Page 85 Pixel. The smallest unit of measure on your display screen. Pressure sensitive. A quality of the Wacom pen tip and eraser that senses the amount of pressure being applied. This is used to create natural-looking pen, brush, and eraser strokes in applications that are pressure sensitive.

  • Page 86: Index

    Accessories available 72 ordering 71 Auto-sync 38 Calibration, of pen display 36 CE declaration 75 Cintiq caring for 59 uninstalling 67 working with 24 Cleaning pen 59 pen display 59 Clicking 27 Control panel, opening 34 Controls, testing 44 Customizing 34 basics 35 learning more 34 opening control panel 34...
  • Page 87 troubleshooting 47 uninstalling 67 user settings 38 using an alternate mount 62 working with 24 Pen holder, using 29 Pen tablet general problems 50 installation 22 Macintosh-specific problems 55 troubleshooting 50 Windows-specific problems 54 Pen tip, replacing 60 Pitch and phase, adjusting for VGA 37 Positioning 27 Power saving, functions 41 Precautions 2...
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  • Page 91 Unit 8, Stage 1 Cumberland Green 2-8 South Street Rydalmere NSW 2116 Australia Telephone: +61.2.9422.6700 Fax: +61.2.9420.2272 WACOM TAIWAN INFORMATION CO., LTD. Suite 605, 6th floor, No. 205 Tun-Hwa North Road Taipiei, 105 Taiwan Telephone: +886.2.2712.2675 Fax: +886.2.2712.9789 WACOM EUROPE GMBH...
  • Page 92 Installation Guide & Hardware Manual Wacom Co., Ltd. UE-0440...

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