Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Wacom Cintiq DTZ-1200W
Summary of Contents for Wacom Cintiq DTZ-1200W
- Page 1 Installation Guide & Hardware Manual for Cintiq 12WX (DTZ-1200W)
- Page 2 Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual.
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Page 3: Introduction And Overview
IMPORTANT: You MUST install the Wacom pen tablet driver software for correct pen-on-screen functionality. To learn about using the Wacom Tablet control panel to customize your pen display tablet and pen settings on Windows or Macintosh computers, see Customizing on page 27. -
Page 4: Precautions
Failure to do so could cause the loss of data or damage to your computer. Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to repair or replace the product. -
Page 5: Usage
There is a risk of electrical shock when the casings are open. This will also void your warranty and Wacom shall have no responsibility to repair or replace the product. If the LCD screen has been damaged, DO NOT touch any liquid that may be leaking ARNING from it;... - Page 6 WEEE symbol shown at the beginning of this note unless this is not feasible because of the size or the function of the product. Wacom products are subject to the Directive 2002/96/EC and therefore you should always collect them separately and bring them to the appropriate collection point in your community or region.
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Page 7: Table Of Contents
CONTENTS Introduction and overview ........1 Precautions . - Page 8 Troubleshooting ..........36 Testing Cintiq .
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Page 9: Your New Cintiq
(ZP-501E, PST-A034, and FUZ-A131) Installation Guide & Hardware Manual (this manual) Wacom Pen Tablet Driver CD (contains the driver software) Note: Images not shown to scale. Some package configurations may include additional CDs or DVDs containing application software. To install these applications, review the instructions that came with those CDs or DVDs. -
Page 10: Cintiq Pen Display Components
CINTIQ PEN DISPLAY COMPONENTS Your product has many features and components with which you will want to become familiar. FRONT VIEW The display and tablet sensor function as an integrated output and input device. The display supports resolutions up to 1280 x 800 pixels at 16,777,216 colors. The tablet sensor reports pen coordinates, pressure, tilt, switch, eraser, and other information. -
Page 11: Rear View
REAR VIEW Rotation pivot Allows rotating the Cintiq. See page 26. Kensington security slot Allows easy attachment of a security cable. (Located on upper edge of unit.) Integrated cable Connects to the converter unit. Carries all data, video, and power signals to and from the pen display. -
Page 12: Converter Unit
CONVERTER UNIT The converter unit provides an interface for all video and data signals passing between the Cintiq pen display and your computer. The unit also routes input power from the supply adapter to your pen display. Power plug For power input connection to the power supply adapter. USB-A connector For USB connection to your computer. -
Page 13: Installation
SYSTEM REQUIREMENTS Before installing Cintiq, be sure your computer meets the following minimum system requirements: • PC. Windows Vista , Vista x64, XP, XP x64, or 2000. DVI or VGA video connector, available USB ™ port, and CD-ROM drive. • Macintosh. -
Page 14: Step 1: Display Installation
STEP 1: DISPLAY INSTALLATION In this step, Cintiq is installed as a display on your system. Important: Do not connect the USB data cable until instructed to do so. • Turn off your computer. Caution: Never connect or disconnect the video or power cables while your computer or Cintiq are powered on –... -
Page 15: Display Cabling Diagram
DISPLAY CABLING DIAGRAM AUTION Make sure your video card has a DVI or VGA connector, and that you correctly set the Cintiq DVI/VGA switch for the video connection you are using. Do not attach the USB data cable until instructed to do so. Cintiq pen display tablet –... - Page 16 P ONITOR 4. Select the D tab and click the U RIVER Wizard will appear. 5. Insert the Wacom Pen Tablet Driver CD. If the Wacom Tablet installation menu displays, close it. Windows Vista: • Select the option B •...
- Page 17 When a still image is displayed for a long period of time, an after-image may remain for a short time. To prevent this, Wacom recommends using a screen saver or other power management feature. Important: To extend the life of the backlight, set your computer’s power management to turn off the display when it is not in use for extended periods of time.
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Page 18: Step 2: Pen Tablet Installation
STEP 2: PEN TABLET INSTALLATION USB CABLE INSTALLATION • First plug the USB cable into the USB connector located on the converter unit. • Plug the other end of the cable into an available USB port on your computer or into a USB hub. •... -
Page 19: Software Installation
For Windows Vista, XP, and Macintosh OS X, user-specific preferences are supported. After logging in, each user can customize their personal settings in the Wacom Tablet control panel. Switching to another user will automatically load the settings for that user. -
Page 20: Working With Your Cintiq
When pressure is applied to the pen tip, the pen simulates a primary mouse button click. The tip click pressure can be adjusted in the Wacom Tablet control panel. By default, the tip function is set to C Eraser: When the eraser is brought within 5 mm (0.2 inch) of the... -
Page 21: Basic Pen Operations
BASIC PEN OPERATIONS Pointing and selecting: Move the pen slightly above the Cintiq display screen to position the screen cursor; you do not need to touch the tablet surface. The cursor jumps to the location where you place the pen. Press the pen tip on the display screen to make a selection. - Page 22 Using the side switch: The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm (0.2 inch) of the tablet surface; you do not need to touch the pen tip to the tablet in order to use the switch.
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Page 23: Tablet Controls
TABLET CONTROLS The customizable ExpressKeys and Touch Strips enable you to speed up many common tasks in graphics or other applications. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip. Touch Strip Slide your finger up or down to zoom, scroll, or issue an assigned keystroke function. -
Page 24: Using The Expresskeys
USING THE EXPRESSKEYS As you work with your pen on the display tablet surface, press an ExpressKey to toggle between tools or change tool properties. You can work with the default settings, or choose from any of the other available functions. The default settings were chosen to optimize your workflow in Photoshop and other graphics applications using the following modifier functions: Button 1: C modifier key for Windows. -
Page 25: Using The Touch Strips
USING THE TOUCH STRIPS The customizable Touch Strips can be operated in several different ways: • Standard operation: Slide your finger up or down to zoom, scroll, or issue the assigned function. You can do this with your secondary hand while using your primary hand to work with the Grip Pen. By default, the Touch Strips enable you to zoom in most graphics applications and to... -
Page 26: Setting Up Your Work Area
• Alternate between different modes of use. Note: Wacom makes no representation, promise or guarantee that Wacom products will cure or prevent, in whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results may vary. Always obtain competent medical advice to determine the most appropriate treatment for your specific situation. -
Page 27: Adjusting Display Incline
ADJUSTING DISPLAY INCLINE • To open the display stand, locate and slide the stand latch to release the stand. Unfold the stand from the pen display casing. • To close the stand, gently fold the stand back into the closed position until the latch catches the stand. -
Page 28: Rotating The Tablet
ROTATING THE TABLET When the pen display stand is in the closed position, the unit can be rotated. As you work, position Cintiq by the main body; it will move on the rotation pivot. ATTACHING THE ACCESSORY FEET If you do not want to use the rotation pivot, you can install the optional rubber feet that came with your product at any time. -
Page 29: Customizing
After you master the basics of using your Grip Pen on the Cintiq pen display, you may want to customize the way the pen or pen display works. The Wacom Tablet control panel makes it easy to customize Cintiq and the pen. -
Page 30: Customization Basics
This manual describes only the basics of customizing Cintiq. For detailed information see the Cintiq Software User’s Manual. Open the Wacom Tablet control panel to customize your product. When you open the control panel, an icon for the Grip Pen is displayed in the T the pen, make changes to the tab controls. -
Page 31: Calibrating Cintiq
See Adjusting clock and phase (VGA only) on page 35, and Adjusting the display beginning on page 30. • In the Wacom Tablet control panel, select the Grip Pen from the T list and then select the tab. -
Page 32: Adjusting The Display
ADJUSTING THE DISPLAY FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION Factory presets: For optimal display quality, set your video card to Cintiq’s native resolution of 1280 x 800 pixels (WXGA). See page 56 for signal specifications. Auto-sync: The auto-sync function automatically sets the horizontal and vertical screen position, as well as clock and phase. -
Page 33: On Screen Display (Osd) Settings
ON SCREEN DISPLAY (OSD) SETTINGS The Cintiq OSD function enables you to adjust and optimize a variety of display settings at the touch of a button. Make adjustments using the OSD controls located on the converter unit. 1. M button Press to open the OSD menu and to accept changes you make to the OSD settings. - Page 34 The basic process for working with the OSD is as follows: • Press the M button to open the OSD main menu. • Press the up or down buttons to toggle between the main menu icons. Then press the E NTER button to choose the highlighted icon.
- Page 35 When you open the On Screen Display, the main menu icons are displayed. Main Control. Provides options (D ISPLAY , and MAGE OSITION ) that enable you to OLOR fine tune your display settings. See below for details. OSD Control. Provides options that enable you to customize the OSD menu.
- Page 36 Customizing Page 34 menu options (VGA only) are as follows: OSITION • . Changes the vertical position of the image. ERTICAL To automatically adjust, use the A • . Changes the horizontal position of the image. ORIZONTAL To automatically adjust, use the A menu options are as follows: OLOR •...
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Page 37: Adjusting Clock And Phase (Vga Only)
DJUST the procedure below. For optimal display quality, set your video card to Cintiq’s native resolution of 1280 x 800 pixels. • In the Wacom Tablet control panel, select the tab. ALIBRATE • If you are working with multiple displays, be... -
Page 38: Troubleshooting
TROUBLESHOOTING Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the following: 1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. - Page 39 2. If there is no display: • Make sure that your computer is turned on. The power LED will light blue when the proper video signal is received, and orange if there is no video signal or if the computer is in a power saving mode.
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Page 40: Testing Controls And Input Tools
T list with its default settings. Open the Wacom Tablet control panel and click on the A click on the D ... button to open the D IAGNOSE displays dynamic information about the Cintiq pen display tablet and pen. -
Page 41: Testing A Pen
TESTING A PEN 1. While observing the P OINTING display screen. A value for P number) should be displayed. If you have more than one Cintiq unit connected to your system, be sure to select the unit for which you are testing a pen in the T 2. -
Page 42: Display Troubleshooting
DISPLAY TROUBLESHOOTING If you encounter problems with the Cintiq display, see the following tables; your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications. GENERAL DISPLAY PROBLEMS No display. - Page 43 An “invalid mode” message briefly appears on your display screen. The image appears multiple times on the display. When a still image is displayed for a long period of time without refreshing the screen, an after- image remains for a short period of time.
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Page 44: Vga Problems
VGA PROBLEMS The display ripples or flickers. The display is not clear. Text or other portions of the screen appear blurred. The display and LCD panel are not lined up. The display size is not correct. The display ripples or shows a moiré... -
Page 45: Pen Tablet Troubleshooting
Open the Wacom Tablet control panel and go to the P Try using a lighter T Open the Wacom Tablet control panel and go to the P... - Page 46 Be sure you are quickly tapping the display screen twice in the same place on the pen display tablet’s active area. Wacom recommends using the side switch to double-click. Open the Wacom Tablet control panel and go to the P Try increasing the T OUBLE Windows: Try setting your system to launch programs with a single click.
- Page 47 Make sure the Wacom tablet driver has loaded properly by opening but does not jump to the the Wacom Tablet control panel. If the driver did not load you will see pen tip location on the an error message. If an error message appears, reboot your display screen, and does computer.
- Page 48 REFERENCE TILITY EMOVE REFERENCE button. Note that ILES menu. Then open your home folder, open the IBRARY WACOM WACOMTABLET PREFS folder and ACOM ABLET utility. When the utility starts, click on button. The tablet driver will be file from ACOM...
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Page 49: Windows-Specific Problems
. Select USB from the H ROFILER list. A Wacom USB pen display tablet model should be listed. If a pen display tablet model is not listed, check the pen display’s USB cable connection or try plugging the pen display into a different USB port. -
Page 50: Technical Support Options
If you cannot find the answer in this guide, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region. -
Page 51: Obtaining Driver Downloads
Wacom periodically updates the pen tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between your Cintiq pen display and a new hardware or software product, it may be helpful to download a new Wacom tablet software driver (when available) from the Internet. -
Page 52: Appendix
CARING FOR CINTIQ Keep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help to prolong the life of your LCD screen surface and pen. Keep Cintiq, the converter unit, and the Grip Pen in a clean, dry place and avoid extremes in temperature. -
Page 53: Replacing The Pen Tip
When the nib gets too short or develops a sharp edge, replace it with one of the extra nibs that came with the pen. To remove the old nib: Clasp it with a Wacom nib extractor, pair of tweezers, needle-nosed plier, or similar instrument and pull the old nib straight out of the pen. -
Page 54: Using A Mounting Fixture
USING A MOUNTING FIXTURE Attaching to a fixture: 1. Turn off your computer and power off Cintiq. Disconnect the power cable from the converter unit, and then the Cintiq cable from the converter unit. 2. Close the Cintiq stand and place the unit face down on a flat, soft surface (such as a cloth spread across a desktop). -
Page 55: Pen And Digital Ink Capabilities In Windows Vista
Journal simulates a physical notebook, but with the advantages of digital note taking – you can choose from a variety of pen, marker, and highlighter tools, plus an eraser that is easily activated by the eraser end of your Wacom pen. Journal also includes a powerful search engine that can even locate your handwritten content. -
Page 56: About The Windows Vista Tablet Pc Input Panel
ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL The Windows Vista Tablet PC Input Panel enables you to use handwriting or an on-screen keyboard to directly enter text with your Wacom pen. There are a number of ways to launch the Input Panel: •... -
Page 57: Uninstalling Cintiq
UNINSTALLING CINTIQ Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display from your system. Important: When you remove the Wacom tablet software from your system, your Wacom tablet will no longer operate with full tablet functionality but will continue to function as a mouse device. -
Page 58: Product Specifications
Each Cintiq LCD panel is produced under stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. Wacom does not allow any pixel to be always white or always black. A small number of sub-pixels (7 or less) can be partially on or... -
Page 59: Pen Tablet
PEN TABLET Reading technology Active area Resolution Accuracy Tilt range (all pens) Reading height Maximum report rate ExpressKeys stroke Touch Strips Pressure levels Communication interface CONVERTER UNIT Dimensions (W x D x H) Weight Video input Tablet interface Output Input voltage POWER ADAPTER Input voltage Output voltage... -
Page 60: Accessories
ACCESSORIES Airbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel that provides an additional degree of control over the application of digital paint. This tool also includes a programmable side switch. 6D Art Pen. This pen provides rotation sensing technology with a unique chisel-shaped nib that emulates brushes, markers, and calligraphic pens. -
Page 61: Ordering Parts And Accessories
Wacom’s web site at http://www.wacomdirect.com (USA only). • To purchase parts and accessories in Europe, call +49 (0)180.500.03.75 or send an email to spareparts@wacom.eu. Or, visit www.wacom.eu/solutionstore. You can also contact your local dealer, distributor, or technical support using the appropriate number for your region. •... -
Page 62: Radio And Television Interference
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with radio and television reception. -
Page 63: Industry Canada (Canada Only)
• EN 60950: 2000 (safety) Based on the results of these tests, Wacom declares that the above mentioned device conforms to the European Council Directive 89/336/EEC, and their amendment Directive 93/68/EEC and indicates this conformity by the CE-sign on each device. -
Page 64: Warranty
(ii) any loss or damage to the product resulting from such transportation. Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance with Wacom’s storage instructions. - Page 65 Wacom repair center. In all other respects the terms of the warranty as set forth above apply to such sales.
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- Page 67 Asia Pacific Office Harmony Tower 18F, 1-32-2 Hon-Cho, Nakano-Ku, Tokyo 164-0012 Japan Telephone General: +81.3.5309.1513 Fax: +81.3.5309.1514 Wacom Digital Solutions Co., Ltd. Gangnam Telepia B/D 9th Fl, 662-18 Yeoksam-dong, Gangnam-gu, Seoul, 135-080 Korea Telephone General: +82.2.557.3894 Fax: +82.2.557.3895 Wacom Singapore Pte. Ltd. (Singapore)
- Page 68 Installation Guide & Hardware Manual for Cintiq 12WX (DTZ-1200W) Wacom Co., Ltd. UE-0387...