Pen Tablet Troubleshooting - Wacom cintiq 13HD User Manual

PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of the Cintiq, see the following tables. Your problem may
be described here, and you can try the solution offered. Also check the Notes linked to the driver download
screen for the latest information updates.
For additional information, visit the Wacom website at http://www.wacom.com.
Windows-specific problems
Mac-specific problems
The computer does not have
an available USB port.
A USB device plugged into the
Cintiq USB accessory port
does not function.
The status LED is off.
The pen works only in mouse
mode, and does not draw or
write with pressure sensitivity.
The pen does not draw or
write with pressure sensitivity.
Clicking is difficult.
The pen selects everything or
will not stop drawing.
Contents
Check if there is an available USB port on a USB hub. If not you will
need to add a USB hub or USB card.
• Make sure the Cintiq itself is properly connected to a working USB
port on your computer.
• Be sure the Cintiq is powered on and that the status LED lights
white. The Cintiq contains a powered USB hub and the accessory
port will not work when the power is off.
• If the USB device does not work, try plugging it into a USB port
directly on your computer.
• If the USB device still does not function properly, contact the
manufacturer for that particular device.
• Make sure the Cintiq is turned on.
• Check that the AC power adapter is plugged into both the Cintiq
and an active power outlet.
• Use only a power adapter specified for use with your Cintiq. Other
adapters may cause damage to your product.
The driver software for the tablet portion of the Cintiq was not installed
or did not load properly.
• Make sure the driver software is installed and functioning.
• Install the driver software in accordance with
installation.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as a
pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Open the Wacom Tablet control panel and go to the P
a lighter T
IP
Open the Wacom Tablet control panel and go to the P
T F slider toward F
IP EEL
C T
LICK HRESHOLD
input tools.
Contents Index
Index
F .
EEL
, or select C
IRM
setting. If this does not help, see
step 2: software
tab. Try using
EN
tab. Move the
EN
... and increase the
USTOMIZE
testing controls and
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