Wacom Cintiq 20WSX Installation Manual
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Wacom Cintiq 20WSX Installation Manual

Wacom technology corporation pen tablet installation guide & hardware manual
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Installation Guide & Hardware Manual
for Cintiq 20WSX (DTZ-2000W)

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Summary of Contents for Wacom Cintiq 20WSX

  • Page 1 Installation Guide & Hardware Manual for Cintiq 20WSX (DTZ-2000W)
  • Page 2 Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual.

  • Page 3: Introduction And Overview

    For information on using the Wacom Tablet control panel to customize your pen display tablet and pen settings, refer to Customizing on page 32 and to the electronic Software User’s Manual. See also Learning more about Cintiq on page 35.

  • Page 4: Precautions On Use And Handling

    Be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do so could cause the loss of data or damage to your computer. Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to repair or replace the product. Physical location...

  • Page 5: Handling

    Do not disassemble the Cintiq stand. Improper disassembly could result in physical injury ARNING or damage to the stand. In this case, Wacom shall have no responsibility to repair or replace the product. Prevent children from swallowing the pen tip or side switch. The pen tip or side switch ARNING may accidentally be pulled out if children are biting on them.
  • Page 6 WEEE symbol shown at the beginning of this note unless this is not feasible because of the size or the function of the product. Wacom products are subject to the Directive 2002/96/EC and therefore you should always collect them separately and bring them to the appropriate collection point in your community or region.

  • Page 7: Table Of Contents

    CONTENTS Introduction and overview ........1 Precautions on use and handling .
  • Page 8 Appendix ..........54 Caring for Cintiq .

  • Page 9: Unpacking Your Cintiq

    Cintiq or the Cintiq stand. Your product came with the following items: Cintiq 20WSX (model DTZ-2000W) pen display, main unit with attached cable Grip Pen with replacement nibs, pen stand, and nib removal set (ZP-501E, PST-A034, and FUZ-A131) Installation Guide &...

  • Page 10: Setting Up The Cintiq Stand

    Setting up the Cintiq stand Place the stand on your desktop or work surface, making sure the stand is stable and will not tip or fall when the pen display is mounted on it. Then familiarize yourself with the stand components. ARNING Do not operate the incline adjustment levers when Cintiq is not mounted on the stand, and do not lift the stand by the adjustment levers;...

  • Page 11: Unpacking And Mounting The Cintiq Pen Display

    Unpacking and mounting the Cintiq pen display Remove any packing materials from the back of the display unit and cabling. To mount Cintiq on the stand: • Make sure the stand is stable on your desktop or other work surface and will not tip or fall when Cintiq is mounted on it.

  • Page 12: Adjusting The Display Incline

    ARNING When operating the incline adjustment levers, Cintiq must be mounted on the stand with the stand feet resting on a stable, flat surface. The stand is spring-loaded and can snap back quickly, causing injury or damage if not operated properly. After the display unit has been mounted on the stand, remove the foam blocks that lock the adjustment levers in place.

  • Page 13: Using The Pen Holder

    Adjusting rotation The pen display can be rotated on the display stand when the incline is less than or equal to 25 degrees. To adjust rotation, grasp Cintiq by the main body and rotate the unit to the desired position; it will move on the bearing hub.
  • Page 14 Removing Cintiq from the display stand To remove Cintiq from the display stand: • If the rotation lock screws are attached, remove them from the back of Cintiq. • Position the pen display to landscape orientation before removing it from the display stand. The stand will not release unless Cintiq is in landscape orientation.

  • Page 15: Cintiq Pen Display Components

    CINTIQ PEN DISPLAY COMPONENTS After the Cintiq pen display is safely mounted on the Cintiq stand, take some time to familiarize yourself with its features and components. The LCD monitor and tablet sensor function as an integrated input and output device. The LCD monitor supports resolutions up to 1680 x 1050 pixels at 16.7 million colors.

  • Page 16: Rear View

    Rear view On Screen Display (OSD) controls These controls enable you to adjust a variety of display settings. See Adjusting the LCD monitor on page 36 for more information. Digital/Analog (DVI/VGA) switch Set this switch for the video connection you will be using. Touch Strip Kensington security slot...

  • Page 17: Installation

    System requirements Before installing Cintiq, make sure your computer meets the following minimum system requirements: • PC. Windows Vista , Vista x64, XP, XP x64, or 2000. DVI or VGA video connector, available USB ™ port, and CD-ROM drive. • Macintosh.

  • Page 18: Step 1: Lcd Monitor Installation

    Step 1: LCD monitor installation In the first stage of the installation process, Cintiq is installed as a monitor on your system. As you work through the first stage of the installation process, please refer to the LCD monitor cabling diagram on page 18 when making cable connections.
  • Page 19 If you are connecting to an Apple computer with one of the following video ports, you will need to use an adapter: If you are connecting to an ADC connector, you will need to obtain an ADC to DVI-I adapter. Plug the Cintiq video cable into the ADC to DVI-I adapter.

  • Page 20: Lcd Monitor Cabling Diagram

    LCD monitor cabling diagram – A – (DVI/VGA) switch IGITAL NALOG Cintiq, rear view – C – DC I DVI-I connector To connect to a DVI-D connector, use the DVI-D to DVI-I adapter cable. To connect to a VGA connector, use the VGA to DVI-I adapter cable.
  • Page 21 To activate this color profile for use with Cintiq, you may need to select the Cintiq 20WSX profile in the system’s ColorSync Utility control panel. For more details, refer to the color management information in your operating system and application documentation.
  • Page 22 As necessary, configure the display control panel settings for the proper size and color resolution. The maximum (native) resolution of the Cintiq 20WSX is 1680 x 1050 pixels with 24 bit color (8 bits per color). The display size and color resolution may be constrained by the capabilities of your video card.

  • Page 23: Step 2: Pen Tablet Installation

    Plug the USB connector into an available USB port on your computer or into a USB hub attached to your computer. Next, move on to the pen tablet Software installation on page 22. You must install the Wacom tablet driver software for full tablet functionality.
  • Page 24 Software installation IMPORTANT: You MUST install the Wacom pen tablet driver software for full pen and tablet functionality, otherwise the Cintiq pen will only function as a mouse device and the extended pen and tablet features will not be available.

  • Page 25: Working With Your Cintiq

    When pressure is applied to the pen tip, the tip switch is turned on and the pen simulates a primary mouse button click. The tip click pressure can be adjusted in the Wacom Tablet control panel. By default, the tip function is set to C DuoSwitch: The DuoSwitch is programmable, and can be used to perform the same click and double- click functions as the tip switch.

  • Page 26: Pen Operations

    Pen operations The basic methods of working with the pen are as follows: Pointing and selecting: Move the Grip Pen above the Cintiq display screen to position the screen cursor. The pen tip needs to be within 5 mm (0.2 inch) of the pen display tablet surface; you do not need to touch the tablet surface to move the screen cursor.

  • Page 27: Working With The Tablet Controls

    Cintiq pen display. When you press a key that has been assigned to T changed according to the ExpressKeys setting in the Wacom Tablet control panel’s T See Using the ExpressKeys on page 26 and Using the Touch Strips on page 28.

  • Page 28: Using The Expresskeys

    Using the ExpressKeys Press the ExpressKeys with your secondary hand to toggle between tools or change tool properties while using your primary hand to work with your pen on the display tablet surface. All ExpressKeys can be customized. The default settings were chosen to optimize your workflow in Photoshop and other graphics applications using the following modifier functions: Button 1: C modifier key for Windows.
  • Page 29 For example, Cintiq can be used as a pen display where the screen cursor is positioned at the pen tip location, or toggled for use as a standard Wacom tablet where the screen cursor can be moved across the entire desktop or additional displays.

  • Page 30: Using The Touch Strips

    Using the Touch Strips The customizable Touch Strips can be operated in several different ways: • Standard operation: Slide your finger up or down to zoom, scroll, or issue the assigned keystroke function. • Continuous operation: Press and hold your finger at either end of the Touch Strip to continuously scroll.
  • Page 31 Touch Strip. To modify the Touch Strip function: Press and hold the ExpressKey. Then slide or press your finger on the Touch Strip. Note: In the Wacom Tablet control panel, the ExpressKey must be set to in the OUCH TRIP...

  • Page 32: Setting Up Your Work Area

    Setting up your work area The Cintiq 20WSX pen display and stand were designed to provide you with the widest possible range of flexibility and ergonomic work approach. The design allows you to quickly adjust Cintiq to a different position whenever the need arises. You may want to experiment with different height adjustments to determine which best fits your particular working style and tasks.
  • Page 33 Hints: • If the rotation lock screws are attached to the back of Cintiq, they must be removed before Cintiq can be rotated. • Before rotating the display unit, be sure the cable is freely rotating behind the unit. • Because the Cintiq drawing surface will be a little higher than your desk, consider adjusting the height of your desk or chair to assure comfortable use of the device.

  • Page 34: Customizing

    After you master the basics of using your Grip Pen on the Cintiq pen display, you may want to customize the way the pen or pen display works. The Wacom Tablet control panel makes it easy to customize Cintiq and the pen.

  • Page 35: Customization Basics

    You can also access the manual from the Installation menu on the Wacom Pen Tablet Driver CD. Open the Wacom Tablet control panel to customize your product. When you open the control panel, an icon for the Grip Pen is displayed in the T the pen, make your changes to the tab controls.

  • Page 36: Calibrating Cintiq

    See Adjusting pitch and phase (VGA only) on page 39, and Adjusting the LCD monitor beginning on page 36. • In the Wacom Tablet control panel, select the Grip Pen from the T list and then select the tab. ALIBRATE •...

  • Page 37: Learning More About Cintiq

    To view the manual, open the Wacom Tablet Control Panel and click on the H button. To read the Software User’s Manual before installing Cintiq, first insert the Wacom Pen Tablet Driver CD into your computer’s CD-ROM drive. When the software menu appears, select the U ’...

  • Page 38: Adjusting The Lcd Monitor

    Adjusting the LCD monitor Factory presets, auto-sync, and user settings Factory presets: For optimal display quality, set your video card to Cintiq’s native resolution of 1680 x 1050 pixels (WSXGA). See page 62 for signal specifications. Auto-sync: When connected as a VGA display, Cintiq attempts to automatically synchronize to the incoming signal.
  • Page 39 The basic process for working with the OSD is as follows: • Press the M button to open the OSD main menu. • Use the up or down buttons to select an option. When the option you want to adjust is highlighted, press the E button.
  • Page 40 . Select to ETUP adjust the display screen backlighting and OSD menu display options. . Increases ACKLIGHT or decreases the backlight brightness level. RANSPARENCY Adjusts the transparency of the OSD menu. . Sets the display time of the OSD menu, in seconds.
  • Page 41 DJUST following the procedure below. For optimal display quality, set your video card to Cintiq’s native resolution of 1680 x 1050 pixels. • In the Wacom Tablet control panel, select the tab. ALIBRATE • If you are working with multiple displays, be...

  • Page 42: Power Saving

    Power saving Cintiq conforms to VESA and ENERGY STAR When using Cintiq with a Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the below power saving parameters. Computer mode H-sync Power ON Standby mode Suspend mode OFF Mode...

  • Page 43: Troubleshooting

    TROUBLESHOOTING Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the following: 1. If Cintiq does not function properly, refer to the troubleshooting section below. See also Display troubleshooting on page 45, or look in the Pen tablet troubleshooting on page 47.
  • Page 44 3. Verify that the tablet and Grip Pen are working: • Press the Grip Pen tip against the display and verify that the status LED lights blue. • If the LED does not light, verify that Cintiq’s USB cable is plugged into an active USB port. If Cintiq is plugged into a USB hub, try plugging Cintiq directly into the USB port on your computer.

  • Page 45: Testing Your Input Tools And Pen Display Controls

    T list with its default settings. Open the Wacom Tablet control panel and click on the A click on the D ... button to open the D IAGNOSE displays dynamic information about the Cintiq pen display tablet and pen.

  • Page 46: Testing A Pen

    Testing a pen 1. While observing the P OINTING display screen. A value for P number) should be displayed. If you have more than one Cintiq unit connected to your system, be sure to select the unit for which you are testing a pen in the T 2.

  • Page 47: Display Troubleshooting

    Display troubleshooting If you encounter problems with the Cintiq display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications. General display problems No display.

  • Page 48: Vga Problems

    When a still image is displayed for a long period of time without refreshing the screen, an after- image remains for a short period of time. Color quality is inaccurate. The color white does not display as white. VGA problems The display ripples or flickers.

  • Page 49: Pen Tablet Troubleshooting

    Be sure you refer to the Cintiq Read Me file for the latest information. For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the links to the FAQs.
  • Page 50 (0.2 inch) of the pen display tablet’s active area – do this without pressing down on the pen tip. From the Wacom Tablet control panel, verify that the side switch is set to the proper function you are expecting to occur for the application (and input tool) you are using.
  • Page 51 Make sure the Wacom tablet driver has loaded properly by opening but it does not jump to the the Wacom Tablet control panel. If the driver did not load you will see pen tip location when the an error message. If an error message appears, reboot your pen is placed on the display computer.
  • Page 52 Do not uninstall the driver or delete the tablet preferences. Contact the Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me file, located on your computer or on the Wacom Pen Tablet Driver CD, for contact information. ROGRAMS...
  • Page 53 . Select USB from the H ROFILER list. A Wacom USB pen display tablet model should be listed. If a pen display tablet model is not listed, check the pen display’s USB cable connection or try plugging the pen display into a different USB port.

  • Page 54: Technical Support Options

    If you cannot find the answer in this guide, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.

  • Page 55: Obtaining Driver Downloads

    Wacom periodically updates the pen tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between your Cintiq pen display and a new hardware or software product, it may be helpful to download a new Wacom tablet software driver (when available) from the Internet.

  • Page 56: Appendix

    Caring for Cintiq Keep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause wear to the display screen surface. Regular cleaning will help to prolong the life of your LCD screen surface and pen.

  • Page 57: Replacing The Pen Tip

    When the nib gets too short or develops a sharp edge, replace it with one of the extra nibs that came with the pen. To remove the old nib: Clasp it with a Wacom nib extractor, pair of tweezers, needle-nosed plier, or similar instrument and pull the old nib straight out of the pen.

  • Page 58: Optional Display Configurations

    Optional display configurations After mounting the pen display unit on the Cintiq stand, you can rotate the pen display tablet to a variety of positions. If you do not plan to rotate the Cintiq and want to fasten it more securely to the stand, you can install the rotation lock screws as shown below.

  • Page 59: Using An Alternate Mount Or Stand

    Using an alternate mount or stand Cintiq can be attached to any mount arm or stand conforming to the VESA 100 standard. Mounting screws that are 4 mm wide with a 0.7 mm pitch (M4 Regular), with a screw clearance depth from 13 – 18 mm are required. To attach Cintiq to a VESA 100 mounting platform: 1.
  • Page 60 4. Next remove the four attachment screws from the cable cover plate and lift the plate away from the pen display unit. 5. Place the cable into the cable exit channel. Then reattach the cable cover plate making sure to use the correct screws for reattachment.
  • Page 61 6. Taking care not to dislodge the bearing stopper from the hub section, position the two halves of the bearing hub together around the pen display tablet cable and over their attachment points. 7. Attach the bearing hub sections to the unit making sure to use the correct screws for reattachment. (The bearing hub screws are longer than the cable cover plate screws.) Proper positioning shows the hub sections aligned along the horizontal axis of the pen...

  • Page 62: Pen And Digital Ink Capabilities In Windows Vista

    About the Windows Vista Tablet PC Input Panel The Windows Vista Tablet PC Input Panel enables you to use handwriting or an on-screen keyboard to directly enter text with your Wacom pen. There are a number of ways to launch the Input Panel: •...

  • Page 63: Uninstalling Cintiq

    Uninstalling Cintiq Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display from your system. Important: When you remove the Wacom tablet driver software from your system, any other Wacom tablet connected to your computer will no longer operate with full Wacom tablet functionality.

  • Page 64: Product Specifications

    Each Cintiq LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. Wacom does not allow any pixel to be always white or always black. The Cintiq 20WSX display contains 5.29 million sub-pixels (red, green, or blue dots).

  • Page 65: Pen Tablet

    Pen tablet Reading technology Active area Resolution Accuracy Tilt range (all pens) Reading height Maximum report rate ExpressKeys stroke Touch Strips Pressure levels Communication interface Display stand Patented Physical dimensions (W x D x H) Weight Rotation Incline Primary orientation Power adapter Input voltage Output voltage...
  • Page 66 Accessories Airbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel that provides an additional degree of control over the application of digital paint. This tool also includes a programmable side switch. 6D Art Pen. This pen provides rotation sensing technology with a unique chisel-shaped nib that emulates brushes, markers, and calligraphic pens.

  • Page 67: Purchasing Parts And Accessories

    To purchase parts and accessories in Europe, call +49 (0)180.500.03.75 or send an email to spareparts@wacom.eu. Or, visit the Wacom web site at www.wacom.eu/solutionstore. You can also contact your local dealer, distributor, or Technical Support using the appropriate number for your region.

  • Page 68: Radio And Television Interference

    The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with radio and television reception.

  • Page 69: Warranty

    (ii) any loss or damage to the product resulting from such transportation. Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance with Wacom’s storage instructions.
  • Page 70 Wacom repair center. In all other respects the terms of the warranty as set forth above apply to such sales.
  • Page 71 Asia Pacific Office Harmony Tower 18F, 1-32-2 Hon-Cho, Nakano-Ku, Tokyo 164-0012 Japan Telephone General: +81.3.5309.1513 Fax: +81.3.5309.1514 Wacom Digital Solutions Co., Ltd. Gangnam Telepia B/D 9th Fl, 662-18 Yeoksam-dong, Gangnam-gu, Seoul, 135-080 Korea Telephone General: +82.2.557.3894 Fax: +82.2.557.3895 Wacom Singapore Pte. Ltd. (Singapore)
  • Page 72 Installation Guide & Hardware Manual for Cintiq 20WSX (DTZ-2000W) Wacom Co., Ltd. UE-0364...

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Dtz-2000w

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