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12CI400A-L
countertop dispenser
Following installation, please forward this manual to the appropriate
12 Series - 220 V 60 Hz/230 V 50 Hz
Ice and Water Dispensers
12CI400A-S
countertop dispenser with
SensorSAFE infrared dispensing
(shown with legs accessory)
operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Installation, Operation
and Service Manual
12HI400A-S
wall mount dispenser
(available with or
without drain pan)
00124438R05
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Table of Contents
Troubleshooting
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Summary of Contents for Follett 12
- Page 1 12 Series - 220 V 60 Hz/230 V 50 Hz Ice and Water Dispensers Order parts online Installation, Operation www.follettice.com and Service Manual 12CI400A-L 12CI400A-S 12HI400A-S countertop dispenser countertop dispenser with wall mount dispenser SensorSAFE infrared dispensing (available with or...
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Page 2: Table Of Contents
User information ..............................10 Cleaning and sanitizing procedures ......................10 Dispenser cleaning ............................10 Ice machine cleaning and sanitizing ......................11 Start-up following cleaning ..........................12 Service information .............................. 14 Wiring diagram – lever model ........................15 Wiring diagram – SensorSAFE model ......................16 Ice machine operational and diagnostic sequences .................. -
Page 3: Welcome To Follett Corporation
Welcome to Follett Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation. -
Page 4: Specifi Cations
20mm per 1m run (1/4" per foot) of slope. Ventilation clearances 6" (153mm) on right side of dispenser, 6" (153mm) at top for ventilation and 12" (305mm) at top recommended for service. Note: Do not block right side air intake or top air exhaust. -
Page 5: Installation
• Service and ventilation clearances: 153mm (6") on right side of dispenser, 153mm (6") at top for ventilation and 305mm (12") at top recommended for service. • Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back). -
Page 6: Installing Countertop Dispenser With Legs Accessory
Fig. 2 – Bottom exiting utilities Fig. 3 – Rear exiting utilities (countertop units) (countertop units) Pipe plug may be moved to back of unit for alternate drain hook up 19mm (3/4") FPT drain 407mm (16") 298mm (11.7" ) Poly tubing and elbow may be 10mm (3/8") push-in 39mm removed for alternate water inlet... -
Page 7: Installing Wall Mount Dispensers
Installing wall mount dispensers Notes: No drain pan is provided since the dispenser is intended to be installed above a sink. (Contact Follett if a drain pan is desired.) SensorSAFE actuation is standard. (Contact Follett if lever actuation is desired. A deeper cabinet will be needed.) Recommended minimum counter depth and mounting height shown on Fig. - Page 8 Fig. 6 – Wall mounting dimensions outline of dispenser 331 mm (13") Caution: Do NOT rest dispenser weight on bottom of support bracket. 166 mm 12 mm (.437") 204 mm (8") (6.5") 356 mm (14") 178 mm (7") 77 mm (3") 77 mm (3")
- Page 9 Fig. 8 – Wall mount unit bottom panel assembly Fig. 9 – Wall mount bottom view support bracket bottom panel 19mm (3/4") FPT 10mm (3/8") push-in drain water inlet screw Fig. 10 – Front view of wall mount bracket – utility location Side view of utilities exiting wall water and 19mm (3/4")
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Page 10: User Information
How the dispenser works Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 181kg (400 lb)/day ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. -
Page 11: Ice Machine Cleaning And Sanitizing
Cleaning/descaling and sanitizing Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate. Cleaning of the condenser can usually be performed by facility personnel. -
Page 12: Start-Up Following Cleaning
11. After 15 minutes, turn power OFF; drain solution from reservoir and evaporator. 12. Fill reservoir almost to overfl owing with clean water to rinse. Drain. Repeat two more times. 13. Rinse ice compression nozzle and drain lines in clean water. - Page 13 ervoir overfl ow. 20. Continue to make ice with Solution B for 20 minutes. 21. Turn power to ice machine OFF. 22. Disconnect ice transport tube from evaporator outlet port. Rinse ice compression nozzle and drain lines in clean water and reinstall on evaporator outlet. Reconnect ice transport tube to ice compression nozzle.
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Page 14: Service Information
When the ice machine is running, a layer of ice forms on the interior surface of the evaporator. This ice is continuously removed by a rotating (12 RPM) auger. The auger carries the ice upward into the cavity formed by the top bearing housing and the compression loop, where it is compressed to remove excess water. -
Page 15: Wiring Diagram - Lever Model
Wiring diagram – lever model I.D. SOFTWARE BLACK WHITE WHITE WHITE Black CAPACITOR START COMP. Silver CAPACITOR COMP. START BLACK BLACK BLACK BLACK 12CI400A • 12HI400A 220 V 60 Hz/230 V 50 Hz Dispensers... -
Page 16: Wiring Diagram - Sensorsafe Model
Wiring diagram – SensorSAFE model I.D. SOFTWARE BLACK WHITE WHITE WHITE Black CAPACITOR START COMP. Silver CAPACITOR COMP. START YELLOW YELLOW BLACK BLACK NEUTRAL BLACK WHITE WHITE BLACK WHITE 12CI400A • 12HI400A 220 V 60 Hz/230 V 50 Hz Dispensers... -
Page 17: Ice Machine Operational And Diagnostic Sequences
Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 12 series ice dispensers. Both normal operation (Stages 1 – 6) and non-normal diagnostic sequences showing torque-out (Stages 7 – 10) for use in troubleshooting are shown. - Page 18 Normal operation – Stage 2 The water sensor verifi es water in the fl oat reservoir. The water OK LED (WTR) comes on. At the same time, the gearmotor, compressor and condenser fan motor come on, lighting the drive LED (DR) and compressor LED (C). The gearmotor is started through a current style relay that is pulled in by the initial high current draw of the run winding.
- Page 19 Normal operation – Stage 4 Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C), compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the ice machine will continue to run.) The gearmotor continues to run and the DR LED remains on for 60 seconds.
- Page 20 Normal operation – Stage 6 When the dwell time of 20 minutes has expired, the B-T LED goes off. The ice machine goes through the normal start-up sequence when the bin level control signals the control board for ice. The WTR LED will remain on as long as the water sensor in the fl oat reservoir senses water.
- Page 21 Diagnostic sequence – Stage 8 If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M LED will remains on for 60 minutes from restart. A lighted 60M LED indicates the ice machine has experienced an over- torque condition.
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Page 22: Refrigeration Cycle Diagram
Diagnostic sequence – Stage 10 If the water level in the fl oat reservoir drops to an unacceptable level, the WTR LED goes out, shutting the ice machine off. Also, the BT LED comes on, preventing the ice machine from restarting for twenty minutes. If water is restored, the WTR LED comes back on and fl ashes to alert the technician that water to ice machine has been lost. -
Page 23: Ice Machine Capacity Chart
Air-cooled icemaker capacity/24 hrs. Ambient Air Temperature ˚F/˚C lbs. lbs. lbs. lbs. lbs. Air-cooled Icemaker Refrigeration Pressure Discharge Pressure/Suction Pressure Ambient Air Temperature C Ambient Air Temperature F 12/1.6 16.9/2.1 174/23 245/31 16.3/2.5 237/37 12/1.6 16.8/2.1 22.5/2.6 174/23 244/30 326/38 13.1/1.7... -
Page 24: Refrigeration System Data And Requirements
Refrigeration system Important: All service on refrigeration system must be performed in accordance with all federal, state and local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these requirements are met. Ice machine charge specifi cations Model Charge... -
Page 25: Dispenser Troubleshooting - Lever Models
Ice capacity test Ice machine production capacity can only be determined by weighing ice produced in a specifi c time period. 1. Remove top panel and hopper lid of unit. 2. Weigh and record weight of container used to catch ice. 3. -
Page 26: Dispenser Troubleshooting - Sensorsafe Models
Terminals: LI (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power terminal for wheelmotor), CLN (terminals for clean cycle switch). Note: SOL terminal not used in 12 series dispensers. Lens/sensor troubleshooting 1. Turn dispenser power switch off and remove slash panel. -
Page 27: Ice Machine Troubleshooting
Ice machine troubleshooting Flashing water LED at any time indicates that water signal to board had been lost for more than one second. Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not lost for more than 10 seconds, no reaction will occur. - Page 28 Problem Indicators Corrective Action Compressor cycles 1. Compressor start relay in wrong position. 1. Position relay with arrow or word “top” . intermittently. 2. High pressure cutout open due to high head 2. Check discharge pressure and adjust water regulator pressure.
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Page 29: Disassembly And Replacement Instructions
Disassembly and replacement instructions Dispense chute removal threaded rod 1. Remove top cover (see page 31). agitator 2. Remove stainless front cover (see page 31). 3. Slide plastic dispense chute cover up and out to remove. 4. Remove four (4) push fasteners holding dispense tube in place and remove tube. - Page 30 10. Remove nut and lower vee band coupling from bottom of evaporator. 11. Lift evaporator to clear bottom bearing assembly. 12. Loosen hex head bolt in side of mounting base with 8mm (5/16") wrench and lift lower bearing assembly. 13. Remove condensate shield.
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Page 31: Panel Removal
Panel removal top cover front cover screw Front cover: Remove 2 screws. Lift cover up and Top cover: Lift cover up and off Velcro strips. forward to unhook from keyhole slots and clear tabs on bottom of cover. back panel screw LH side RH side panel... -
Page 32: Thermostat And Ice Transport Tube Replacement
Thermostat and ice transport tube replacement ice tube retainer ice tube gasket Ice transport Top View tube: tube may extend 77mm a maximum of 7mm (3") (1/4") into ice bin capillary 51mm tube (2") bracket 13mm (.50") Thermostat: hand bend cap tube end as shown Ice transport tube replacement 1. -
Page 33: Replacement Parts
Replacement Parts Dispenser exterior Reference # Description Part # Cover, front (serial numbers below D61292) 502818 Cover, front (serial numbers D61292 and above) 00981068 Louver, intake, plastic 00967117 Not shown Grille, drain pan 502412 Drain pan, plastic 00967059 Drain pan assembly (includes base, pan and grille) 502410 Panel, rear 502394... -
Page 34: Wheelmotor And Drive System
Wheelmotor and drive system storage hopper interlock switch Top view Reference # Description Part # Motor, wheel, long shaft - 220 V 60Hz/230 V 50 Hz (includes gear motor shield) 502933 Drive shaft extension 502384 Coupling (includes key) (short shaft motor only) 502385 Key, 1/8"... - Page 35 Dispense chute and splash panel (models with lever dispensing) — Serial Number D61292 and above (located behind water reservoir) Reference # Description Part # Chute, ice or water (with Agion antimicrobial product protection 00967760 ® Support, water tube 00960682 Lever 00976845 Boot, dispense switch button 502418...
- Page 36 Dispense chute and splash panel (models with SensorSAFE infrared dispensing) — Serial Number D61292 and above (located behind water reservoir) Reference # Description Part # Chute, ice or water (with Agion) 00967760 Sensor (includes lens and Ty-rap*) 00122978 Support, water tube 00960682 Screw, panel 00982421...
- Page 37 Dispense chute and splash panel (models with lever dispensing) — Serial Numbers below D61292 water solenoid assembly Reference # Description Part # Chute, ice, with bracket and fasteners (with Agion) 00981225 Chute assembly (clear), ice 502513 Chute, water, with bracket and fasteners (with Agion) 00981233 Chute (clear), water 502249...
- Page 38 Dispense chute and splash panel (models with SensorSAFE infrared dispensing — Serial Numbers below D61292 Reference # Description Part # Chute, ice, with bracket and fasteners (with Agion) 00981225 Chute assembly (clear), ice 502513 Chute, water, with bracket and fasteners (with Agion) 00981233 Chute (clear), water 502249...
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Page 39: Ice Machine Components
Ice machine components Right side view Rear view OPERATE UNIT WITH PANELS REMOVED. Top view (lower section) Left side view 12CI400A • 12HI400A 220 V 60 Hz/230 V 50 Hz Dispensers... -
Page 40: Water Fi Lter Kits And Cartridges
Water line with Agion, evaporator 00135236 Tubing, polypropylene, reservoir supply (sold by the foot) 502079 Bracket, fl oat valve 502383 Tube, ice transport 00168112 Insulation, ice tube, 12" (305 mm) required 501176 Bracket, gearmotor mounting 502806 Cord, power 502940 Hi-pressure cut-out 502937... -
Page 41: Electrical Components
Electrical components TOP VIEW SIDE VIEW FRONT VIEW NEUTRAL Note: Located behind front splash panel Reference # Description Part # Board, control circuit – 220 V 60 Hz/230 V 50 Hz 502938 Control board, SensorSAFE models – 220 V 60 Hz/230 V 50 Hz 502915 Water sensor 502116... -
Page 42: Evaporator Replacement Parts
Evaporator replacement parts Reference # Description Part # Coupling, vee band, includes 502735 Bearing assembly, top 502736 Loop, ice compression, beveled 502110 Auger 502737 Evaporator (includes insulation 502725 jacket, 502740) O ring, bearing housing 500496 Bearing assembly, bottom 502738 (includes O rings and condensate shield) O ring, mounting base 501063... - Page 43 12CI400A • 12HI400A 220 V 60 Hz/230 V 50 Hz Dispensers...
- Page 44 SafeCLEAN, SensorSAFE and Symphony are trademarks of Follett Corporation. Follett and RIDE are registered trademarks of Follett Corporation, registered in US. 801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 00124438R05 www.follettice.com © Follett Corporation 3/13...
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