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12CI400A-L
countertop dispenser
Following installation, please forward this manual
1
Ice and Water Dispensers
Installation, Operation and Service Manual
12CI400A-LI
countertop, ice-only
dispenser
12CI400A-S
countertop dispenser with
SensorSAFE infrared dispensing
(shown with legs accessory)
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
12CI400A-SI countertop, ice-only
dispenser with SensorSAFE
infrared dispensing
12 Series
™
12HI400A-S
wall mount dispenser
(available with or without
drain pan)
208595R19
12CI400A • 12HI400A
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Table of Contents
Troubleshooting
Related Manuals for Follett 12
Summary of Contents for Follett 12
- Page 1 12 Series Ice and Water Dispensers Order parts online Installation, Operation and Service Manual www.follettice.com 12CI400A-LI 12CI400A-SI countertop, ice-only countertop, ice-only dispenser with SensorSAFE ™ dispenser infrared dispensing 12CI400A-L 12HI400A-S 12CI400A-S countertop dispenser wall mount dispenser countertop dispenser with (available with or without...
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Page 2: Table Of Contents
Semi-Annually (more often if conditions dictate ........ -
Page 3: Welcome To Follett
Welcome to Follett Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you take a moment to review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation. -
Page 4: Specifi Cations
1/4" per foot (20mm per 1m) run of slope. Ventilation clearances § 6" (153mm) on right side of dispenser, 6" (153mm) at top for ventilation and 12" (305mm) at top recommended for service. Note: Do not block right side air intake or top air exhaust. -
Page 5: Installation
§ Service and ventilation clearances: 6" (153 mm) on right side of dispenser, 6" (153 mm) at top for ventilation and 12" (305 mm) at top recommended for service. § Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back). -
Page 6: Installing Countertop Dispensers With Legs Accessory
Fig. 3 – Rear exiting utilities Fig. 2 – Bottom exiting utilities (countertop units) (countertop units) Move pipe plug to back of unit 3/4" FPT drain 16" (407 mm) 11.7" (298 mm) 3/8" OD push-in Remove poly tubing and water inlet fi tting for water inlet 8.1"... -
Page 7: Installing Wall Mount Dispensers
Installing wall mount dispensers Notes: § No drain pan is provided since the dispenser is intended to be installed above a sink. (Contact Follett if a drain pan is desired.) § SensorSAFE infrared dispensing is standard. (Contact Follett if lever actuation is desired. A deeper cabinet will be needed.) 1. -
Page 8: Installing Wall Mount Dispensers
Installing wall mount dispensers Fig. 6 – Wall mounting dimensions outline of dispenser Caution: Do NOT rest dispenser weight on 13" (331mm) bottom of support bracket. 6.5" 8" (166mm) (204mm) .437 14" (356mm) 7" (178mm) 3" (77mm) 1.4" (36mm) 10" 3"... - Page 9 Fig. 8 – Wall mount unit bottom panel assembly Fig. 9 – Wall mount bottom view support bracket 3/4" FPT drain bottom panel 3/8" OD push-in screw water inlet Fig. 10 – Front view of wall mount bracket, utility location water and 3/8"...
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Page 10: User Information
User information How the dispenser works Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 400 lb (181kg)/day ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. -
Page 11: Cleaning/Descaling And Sanitizing
Cleaning/descaling and sanitizing Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate. -
Page 12: Semi-Annually
11. After 15 minutes, turn power OFF; drain solution from reservoir and evaporator. 12. Fill reservoir almost to overfl owing with clean water to rinse. Drain. Repeat two more times. 13. Rinse ice compression nozzle and drain lines in clean water. - Page 13 20. Continue to make ice with Solution B for 20 minutes. 21. Turn power to ice machine OFF. 22. Disconnect ice transport tube from evaporator outlet port. Rinse ice compression nozzle and drain lines in clean water and reinstall on evaporator outlet. Reconnect ice transport tube to ice compression nozzle.
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Page 14: Service
Access to electrical box and control board The 12 series electrical box has been designed to slide out for easy access to the control board and more convenient troubleshooting. -
Page 15: Wiring Diagram - Models With Lever Dispensing
Wiring diagram – models with lever dispensing SWITCH COMP. COMM. LINE BLACK WHITE WHITE CAPACITOR WHITE BLACK START COMP. BLACK BLACK WHITE ORANGE START BLACK BLACK BLACK BLACK 12CI400A • 12HI400A... -
Page 16: Wiring Diagram - Models With Sensorsafe Infrared Dispensing
Wiring diagram – models with SensorSAFE infrared dispensing SWITCH COMP. COMM. LINE WHITE BLACK WHITE WHITE CAPACITOR BLACK START COMP. BLACK BLACK WHITE ORANGE START YELLOW YELLOW BLACK BLACK NEUTRAL WHITE BLACK WHITE BLACK 12CI400A • 12HI400A... -
Page 17: Ice Machine Operational And Diagnostic Sequences
Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 12 series ice dispensers. Both normal operation (stages 1 - 6) and non-normal diagnostic sequences showing torque-out (stages 7 - 10) for use in troubleshooting are shown. -
Page 18: Normal Operation - Stage 2
Normal operation – Stage 2 The water sensor verifi es water in the fl oat reservoir. The water OK LED (WTR) comes on. At the same time, the gearmotor, compressor and condenser fan motor come on, lighting the drive LED (DR) and compressor LED (C). - Page 19 Normal operation – Stage 4 Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C), compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the ice machine will continue to run.) The gearmotor continues to run and the DR LED remains lighted for 60 seconds.
- Page 20 Normal operation – Stage 6 When the dwell time of 20 minutes has expired, the B-T LED goes off. The ice machine goes through the normal start-up sequence when the bin level control signals the control board for ice. The WTR LED will remain on as long as the water sensor in the fl oat reservoir senses water.
- Page 21 Diagnostic sequence – Stage 8 If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M LED remains on for 60 minutes from restart. A lighted 60M LED indicates that the ice machine has experienced an over-torque condition.
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Page 22: Refrigeration Cycle
Diagnostic sequence – Stage 10 If the water level in the fl oat reservoir drops to an unacceptable level, the WTR LED goes out, shutting the ice machine off. Also, the BT LED comes on, preventing the ice machine from restarting for twenty minutes. If water is restored, the WTR LED comes back on and fl ashes to alert the technician that water to ice machine has been lost. -
Page 23: Refrigeration Pressure Data
Refrigeration pressure data Air-cooled icemaker capacity/24 hrs. Ambient Air Temperature ˚F/˚C lbs. lbs. lbs. lbs. lbs. Air-cooled Icemaker Refrigeration Pressure Discharge Pressure/Suction Pressure Ambient air temperature ˚F/˚C ˚F/˚C 60/16 80/27 100/38 174/23 245/31 237/37 50/10 174/23 244/30 326/38 70/21 90/32 190/25 265/32 347/40... -
Page 24: Refrigeration System
Refrigeration system Important: All service on refrigeration system must be performed in accordance with all federal, state and local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these requirements are met. R400 ice machine charge specifi cations Model Charge... -
Page 25: Dispenser Troubleshooting
Ice capacity test Ice machine production capacity can only be determined by weighing ice produced in a specifi c time period. 1. Remove top panel and hopper lid of unit. 2. Weigh and record weight of container used to catch ice. 3. -
Page 26: Troubleshooting The Dispenser - Models With Sensorsafe Infrared Dispensing
Terminals: LI (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power terminal for wheelmotor), CLN (terminals for clean cycle switch). Note: SOL terminal not used in 12 series dispensers. Lens/sensor troubleshooting 1. Turn dispenser power switch off and remove slash panel. -
Page 27: Ice Machine Troubleshooting Chart
Ice machine troubleshooting Flashing water LED at any time indicates that water signal to board had been lost for more than one second. Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not lost for more than 10 seconds, no reaction will occur. -
Page 28: Ice Machine Troubleshooting Chart
Problem Indicators Corrective Action Compressor cycles 1. Compressor start relay in wrong position. 1. Position relay with arrow or word “top” . intermittently. 2. High pressure cutout open due to high head 2. Check discharge pressure and adjust water regulator pressure. -
Page 29: Disassembly And Replacement Instructions
Disassembly and replacement instructions threaded rod Dispense chute removal 1. Remove top cover (see page 31). agitator 2. Remove stainless front cover (see page 31). 3. Slide plastic dispense chute cover up and out to remove. 4. Remove four (4) push fasteners holding dispense tube in place and remove tube. - Page 30 10. Remove nut and lower vee band coupling from bottom of evaporator. 11. Lift evaporator to clear bottom bearing assembly. 12. Loosen hex head bolt in side of mounting base with 5/16 wrench and lift lower bearing assembly. 13. Remove condensate shield.
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Page 31: Panel Removal
Panel removal top cover Front cover: Pull bottom of cover, then lift cover up and Top cover: Lift cover up and off Velcro strips. forward to unhook from keyhole slots. back panel screw RH side panel LH side panel screw louver splash panel panel... -
Page 32: Thermostat And Ice Transport Tube Replacement
Thermostat and ice transport tube replacement ice tube retainer ice tube gasket Ice transport tube: tube may extend a maximum of 1/4" (6 mm) into ice bin 3" (76 mm) capillary tube 2" (51 mm) bracket .50 TYP Thermostat: hand bend cap tube end as shown Top view Ice transport tube replacement... -
Page 33: Replacement Parts
Replacement parts Dispenser exterior Reference # Description Part # Cover, front (serial numbers below D61292) 502818 Cover, front (serial numbers D61292 and above) 00981068 Louver, intake, plastic 00967117 Not shown Grille, drain pan 502412 Drain pan, plastic 00967059 Drain pan assembly (includes base, pan and grille) 502410 Panel, rear 502394... -
Page 34: Wheelmotor And Drive System
Wheelmotor and drive system storage hopper interlock switch Top view Reference # Description Part # Motor, wheel, long shaft (includes 502537) 502580 Drive shaft extension 502384 Coupling (includes key) (short shaft motor only) 502385 Key, 1/8" sq x 1-1/4 lg 501273 Baffle, ice (securing hardware, part# 00167973, included) 502414... -
Page 35: Dispense Chute And Splash Panel (Models With Lever Dispensing)
Dispense chute and splash panel (models with lever dispensing) — Serial Number D61292 and above (located behind water reservoir) Reference # Description Part # Chute, ice or water (with Agion antimicrobial product protection 00967760 ® Support, water tube 00960682 Lever 00976845 Boot, dispense switch button 502418... -
Page 36: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) — Serial Number D61292 and above (located behind water reservoir) Reference # Description Part # Chute, ice or water (with Agion) 00967760 Sensor (includes lens and Ty-rap*) 00122978 Support, water tube 00960682 Screw, panel 00982421... -
Page 37: Dispense Chute And Splash Panel (Models With Lever Dispensing)
Dispense chute and splash panel (models with lever dispensing) — Serial Numbers below D61292 water solenoid assembly Reference # Description Part # Chute, ice, with bracket and fasteners (with Agion) 00981225 Chute assembly (clear), ice 502513 Chute, water, with bracket and fasteners (with Agion) 00981233 Chute (clear), water 502249... -
Page 38: Dispense Chute And Splash Panel
Dispense chute and splash panel (models with SensorSAFE infrared dispensing — Serial Numbers below D61292 Reference # Description Part # Chute, ice, with bracket and fasteners (with Agion) 00981225 Chute assembly (clear), ice 502513 Chute, water, with bracket and fasteners (with Agion) 00981233 Chute (clear), water 502249... -
Page 39: Ice Machine Components
Ice machine components Right side view Rear view OPERATE UNIT WITH PANELS REMOVED. Top view (lower section) Left side view 12CI400A • 12HI400A... -
Page 40: Water Fi Lter Kits And Cartridges
Water line with Agion, evaporator 00141432 Tubing, polypropylene, reservoir supply (sold by the foot) 502079 Bracket, fl oat valve 502383 Tube, ice transport 00168112 Insulation, ice tube, 12" (305 mm) required 501176 Bracket, gearmotor mounting 307192 Cord and plug, power 502776 Hi-pressure cut-out 502732... -
Page 41: Electrical Components
Electrical components Side view Top view Reference # Description Part # Capacitor, start, compressor, 115 V, 60 Hz 502780 Relay, start, compressor, 115 V, 60 Hz 501588 Board, control circuit, 115 V, 60 Hz 502331 Water sensor 502116 Switch, on/off, compressor 502392 Switch, rocker, power 502209... -
Page 42: Evaporator Replacement Parts
Evaporator replacement parts Reference # Description Part # Coupling, vee band, includes 502735 Bearing assembly, top 502736 Loop, ice compression, 502110 beveled Auger 502737 Evaporator (includes 502725 insulation jacket, 502740) O ring, bearing housing 500496 Bearing assembly, bottom 502738 (includes O rings and condensate shield) O ring, mounting base 501063... - Page 43 12CI400A • 12HI400A...
- Page 44 SafeCLEAN, SensorSAFE and Symphony are trademarks of Follett Corporation. Follett and RIDE are registered trademarks of Follett Corporation, registered in US. 801 Church Lane • Easton, PA 18040, USA 208595R19 Toll free (877) 612-5086 • +1 (610) 252-7301 © Follett Corporation 3/13 www.follettice.com...