TIPTEL 3020 User Manual
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TIPTEL 3020 User Manual

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IP Telephone
tiptel 3020
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Summary of Contents for TIPTEL 3020

  • Page 1 User Manual (en) IP Telephone tiptel 3020 tiptel...

  • Page 3: Table Of Contents

    3020 User Manual Table of Content Table of Content ..........................3 Safety notes ............................ 6 Getting Started ..........................8 Packing List ..........................8 Phone Installation ........................11 1. Attach the Foot stand ....................11 2. Connect the Handset and optional Headset ..............11 3.
  • Page 4 3020 User Manual Call Hold ..........................37 Call Transfer ..........................38 Call Conference ........................39 Call Forward ........................... 41 Call Return ..........................44 Hide Caller ID ......................... 45 Reject Anonymous ........................46 Call Mute ..........................47 DND ............................47 Key as Send ..........................
  • Page 5 3020 User Manual Appendix ............................64 Warranty ..........................64 Guarantee ..........................64 Declaration of conformity ....................... 64 Disposal ........................... 64...

  • Page 6: Safety Notes

    3020 User Manual Safety notes  You may not set-up and use this device in the following surroundings: o Outdoors o In damp or wet spaces (bath, shower, swimming pool, etc.) o In hazardous environments o In locations exposed to direct sunlight o At ambient temperatures below 0 °C or above 40 °C...
  • Page 7 3020 User Manual  In case of malfunction remove the AC adapter from the wall outlet and disconnect any communication lines.  Before opening the device remove the AC adapter from the wall outlet and disconnect any communication lines.

  • Page 8: Getting Started

    3020 User Manual Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand...
  • Page 9 3020 User Manual 3. Handset 4. Headset cord 5. Power adapter (optional)
  • Page 10 3020 User Manual 6. Ethernet cable 7. Quick installation reference...

  • Page 11: Phone Installation

    3020 User Manual Phone Installation 1. Attach the Foot stand 2. Connect the Handset and optional Headset...

  • Page 12: Connect The Network And Power

    3020 User Manual 3. Connect the Network and Power...

  • Page 13: Initialization

    3020 User Manual Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...

  • Page 14: Getting Familiar With Your Phone

    3020 User Manual Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status...
  • Page 15 3020 User Manual screen. Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen.
  • Page 16 3020 User Manual 13. Conference 14. DND 15. Redial 16. Transfer 17. SMS 18. Hot -desking 19. Call Return 20. Paging 21. Record 22. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy...

  • Page 17: Icon Preview

    3020 User Manual Hold To hold or to resume a call during a conversation. To show the accounts status and some other relevant Information information. To transfer a call to a third party. Transfer To enable or disable Forward feature during the idle page.
  • Page 18 3020 User Manual Mute Do Not Disturb Volume is 0 Hold Received calls Dialed Calls Missed calls Forward calls Conference Keypad locked Keypad unlocked...

  • Page 19: Memory Key Function Overview

    3020 User Manual Memory Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold...
  • Page 20 3020 User Manual Redial Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line...

  • Page 21: Basic Features Configuration

    3020 User Manual Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu →Status →Information. 2. Input the IP Address in the web browser.

  • Page 22: Administrator Password

    3020 User Manual Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”.

  • Page 23: Language

    3020 User Manual Note: When you use the web interface: user name: admin, password: admin(default) Language The default Phone interface language is English. To change the language via Phone interface Press Menu → Setting → Basic Settings → Language.

  • Page 24: Time And Date

    3020 User Manual Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 25 3020 User Manual Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually 1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2.
  • Page 26 3020 User Manual To configure the DHCP time 1. To press Menu → Setting → Basic setting → DHCP time 2. Press or press to change between Disable and Enable. 3. Press or Save soft key to save the configuration.

  • Page 27: Ring Tone

    3020 User Manual Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone.
  • Page 28 3020 User Manual To adjust the Ring Tone Type via Web Interface 1. Account → Advanced → Account Ring Tone 2. Select the wanted one 3. Click to save the configuration. To configure Distinctive Ring Tone via Phone Interface 1.
  • Page 29 3020 User Manual 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use.

  • Page 30: Volume

    3020 User Manual Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing.

  • Page 31: Directory

    3020 User Manual Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed.
  • Page 32 3020 User Manual To add contacts via web interface 1. Click Directory 2. Enter the name, number and some other information. 3. Press and then press button.
  • Page 33 3020 User Manual B: To add contacts into blacklist To add blacklist manually 1. Press Menu → Directory → Blacklist 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully.

  • Page 34: Basic Call Features

    3020 User Manual Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number.

  • Page 35: End A Call

    3020 User Manual Note: 1. The key is set to be a send key. You can set the * key as send key or set some other to be as send keys. For more information, refer to the Key as Send on page 2.

  • Page 36: Receive A Call

    3020 User Manual Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. To receive a call by headset Press and now the conversation is built.

  • Page 37: Call Hold

    3020 User Manual To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration. Call Hold When use hold feature, the Hold icon will show on the display.

  • Page 38: Call Transfer

    3020 User Manual To hold a call under headset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call during the speaker mode: 1.

  • Page 39: Call Conference

    3020 User Manual 2. Enter the number that transfer to, and press the send soft key or 3. Start the second conversation, press or transfer soft key, then, transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
  • Page 40 3020 User Manual this is 3-way conference) 6. A press line 3 key, the current 3-way conference is placed on hold. 7. A enter the number of D and then press send soft key or 8. D answering the call.

  • Page 41: Call Forward

    3020 User Manual Call Forward This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number.
  • Page 42 3020 User Manual 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time.
  • Page 43 3020 User Manual To configure Forward via Web Interface 1. Setting → Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4. (Optional) fill the on/off code 5. Click to save the configuration To cancel the forward feature via Phone Interface 1.

  • Page 44: Call Return

    3020 User Manual 3. Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded.

  • Page 45: Hide Caller Id

    3020 User Manual 5. Press or Save soft key to save the configuration To configure the Call Return via Web interface 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select Call Return in the Type.

  • Page 46: Reject Anonymous

    3020 User Manual filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call 1.

  • Page 47: Call Mute

    3020 User Manual Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone). To mute the call during a call (including a conference call) 1.

  • Page 48: Key As Send

    3020 User Manual Key as Send To configure Key as Send 1. Press Menu →Features → Key as Send 2. Press or press key to select the enable choice. 3. Press or Save soft key to save the configuration To cancel # Key as Send 1.

  • Page 49: Keypad Lock

    3020 User Manual 3. Click the to save the configuration. Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock &...

  • Page 50: Hot Line

    3020 User Manual To enable Keypad Lock via Webpage 1. Click Webpage Setting → Preference 2. To choose the Lock keys. 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent.
  • Page 51 3020 User Manual To configure Hotline auto dial via Web Interface 1. Setting → Features. 2. Fill the number in the Hotline Number and Hotline Time-out. 3. Click to save the configuration. Delete the number and save the configuration, and then now the Hotline auto dial is cancelled.

  • Page 52: Advanced Features

    3020 User Manual Advanced Features Voice Message This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.
  • Page 53 3020 User Manual 3. Enter the targeted Number. 4. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as intercom. To configure Intercom feature via Web Interface 1. Click Function keys → Line or Memory key.

  • Page 54: Speed Dial

    3020 User Manual administrator. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →...

  • Page 55: Direct Pickup

    3020 User Manual Direct Pickup With this feature, you can pick up the set line when it ringing. To configure Direct Pickup feature via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →...

  • Page 56: Blf

    3020 User Manual 4. Enter pickup code and followed the desired group number 5. Press or Save soft key to save the configuration To configure the Group Pick up via Web interface 1. Click Function keys → Line or Memory key.
  • Page 57 3020 User Manual To configure a BLF key by web 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select BLF in the Type. 3. Enter the monitored phone number in the Value field.

  • Page 58: Shared Line

    3020 User Manual Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →...

  • Page 59: Record

    3020 User Manual Note： This feature is not available on all servers. For more information, contact your system administrator. Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface 1.

  • Page 60: Call Park

    3020 User Manual To configure the record via Web Interface 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select Record in the Type. 3. Click the to save the configuration.

  • Page 61: Paging

    3020 User Manual Paging With this feature, you can call a phone directly. To configure the paging via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key.

  • Page 62: Prefix

    3020 User Manual To configure the DTMF via Web interface 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select DTMF in the Type. 3. Fill the value. 4. Click the to save the configuration.

  • Page 63: Factory Reset

    3020 User Manual Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management →...

  • Page 64: Declaration Of Conformity

    Your specialist retailer will be glad to provide more information. Guarantee Tiptel provides a voluntary guarantee on the device, the conditions of which are published on http://www.tiptel.com. The guarantee conditions applicable at the time of purchase apply. The original sales slip (receipt, bill) with serial number and/or IMEI number is used as proof of purchase.
  • Page 68 2351 Wiener Neudorf 40880 Ratingen Österreich Deutschland Tel.: 02236 677 464-0 Tel.: 0900 100–84 78 35* Fax: 02236 677 464-22 Vanity Tel.: 0900 100–TIPTEL* E-Mail: office@tiptel.at Internet: www.tiptel.de Internet: www.tiptel.at E-Mail: info@tiptel.com International: www.tiptel.com *(1,49 Euro/Min. aus dem Festnetz der Deutschen Telekom, abweichende Mobilfunkpreise möglich)

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