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●
If DHCP is enabled on the device, make sure DHCP is enabled on your computer. (See "DHCP"
on page 103.)
●
Check your Web browser settings.
Open the Control Panel in Windows.
Double-click
Internet Options
From the
Security
From the
Connections
From the
Advanced
Close and reopen your Web browser.
●
Disconnect the device from your computer (if you're using the micro-USB cable). Remove the
battery from the device. Reinsert the battery.
If, after checking all of the above, you still cannot display the home page, consider resetting the
software to default settings. (See "Resetting the Software to Default Settings" on page 109.)
Cannot Connect to the 3G or 4G Network
●
Make sure your computer is connected to the device (through the micro-USB cable or Wi-Fi).
(See "How Do I Connect to Wi-Fi?" on page 120 or "Making a Tethered Connection" on
page 29.)
●
Make sure you're in 3G or 4G coverage.
●
Try the tips in "Improving Signal Strength" on page 126.
●
Check the
WAN Mode
4G only
, you won't be able to connect if:
You have 4G coverage, but you're roaming.
You don't have 4G coverage.
●
If you're roaming, make sure that 3G roaming is enabled. (In the 3G Roaming Information
window, select
Allow 3G Roaming
Note:
Roaming charges may apply.
●
If you're roaming internationally, make sure that
3G Roaming Information window).
●
Check whether 4G is in power save mode — the LCD of the device displays "Power Save Mode.
4G Network not found." If this is the case, press the power button
button in the Signal Quality window.
Scan for 4G
●
Check with Sprint — a network or account problem may be preventing your device from
obtaining service.
.
tab, restore the default settings.
tab, select
Never dial a connection
tab, restore the default settings.
setting (
Advanced settings > WAN > Setup
.)
.
). For example, if it's set to
Allow international access
on the device or click the
is selected (on the
Resources
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