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Mitel NAVIGATOR User And Administrator Manual

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See also: Configuration Manual , User Manual
SIP USER and ADMINISTRATOR GUIDE

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Summary of Contents for Mitel NAVIGATOR

  • Page 1 SIP USER and ADMINISTRATOR GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Access Other Documentation ....................5 ABOUT THE NAVIGATOR TASK BAR ............... 6 Connect to the Navigator Task Bar................6 Elements of Your Navigator Task Bar ................7 Use the Navigator Task Bar................... 8 Display the Task Bar .........................8 Hide the Task Bar........................8 Scroll through Task Bar Pages ....................9...
  • Page 4 NAVIGATOR - SIP User and Administrator Guide Web Configuration Tool ....................17 Web Configuration Tool Accounts and Passwords..............17 Accessing the Web Configuration Tool ...................18 Display-Assisted Feature Selection ................18 Select Menu Options .......................18 Enter Numbers and Letters .....................18 Ringer Volume Control ....................19 Ringer Pitch Control.....................
  • Page 5 NAVIGATOR - SIP User and Administrator Guide Enable/Disable Call Forward....................29 Call Transfer ........................ 29 Transfer a Call to an Unconnected Third Party...............29 Transfer a Call to a Third Party Already on Hold ..............30 Conference Call (Three-Way) ..................30 Add a Third Party to a Call in Progress...................30 Add a Party On Hold to a Call in Progress................30...
  • Page 6 NAVIGATOR - SIP User and Administrator Guide Change Phone Passwords......................40 SIP User Accounts....................... 40 Configure/Modify a SIP User account ..................40 View a User Name ........................40 Device Parameters ...................... 41 Protocols........................41 Enable/Disable Protocols ......................41 SRTP Call Encryption Indicator....................42 Viewing/Modifying the Network Settings..............42 View the IP and MAC Addresses ....................42...

  • Page 7: Getting Started

    “regular”, phone network. If you have an account with a SIP Service Provider, you can also dial by a user ID (Identification) name or extension number. In SIP Enhanced mode, your Navigator IP Phone becomes a dedicated SIP phone with advanced SIP-B features like shared lines (also called "Bridged Line Appearance" (BLA) in Sylantro environments or "Shared Call Appearance"...

  • Page 8: Elements Of Your Phone

    NAVIGATOR - SIP User and Administrator Guide For more information about installing the Task Bar, refer to the Navigator Installation Guide shipped with your phone. For more key and feature information, see Elements of Your Phone on page 3. Figure 1: Navigator Elements of Your Phone Each element is numbered according to the call-outs (e.g.
  • Page 9 IP address. Provides 24 keys (8 physical phone keys that correspond to 3 Programmable pages of eight programmable keys each on the Navigator Task Personal Keys Bar) for one-touch access to Speed Dial, Shared Lines, Call Logs, Forwarding, Headset, Phonebook, Do Not Disturb, and Advisory Message features.

  • Page 10: Call Encryption Indicator

    Play audio (for example, music) from your PC on the Navigator Handsfree speakers. • Hear audio from your PC through a PC headset that is connected to the Navigator and be ready to receive or make a call in Headset mode.

  • Page 11: Supporting Documentation

    To play music from your PC on your Navigator Handsfree speakers: • Plug the Navigator audio cable into the appropriate port on your PC. For more detailed information on connecting PC accessories to the Navigator, refer to the Navigator Installation Guide shipped with the phone. Supporting Documentation...

  • Page 12: About The Navigator Task Bar

    NAVIGATOR - SIP User and Administrator Guide About the Navigator Task Bar Use the Navigator Task Bar to make calls, program Personal Keys, launch PC applications, or open a URL directly from your PC. The Task Bar can be customized to suit your communication needs.

  • Page 13: Elements Of Your Navigator Task Bar

    Task Bar on your PC screen. Your Prime Line key is always the last Personal Key (counting from left to right) on the first page of keys. On a SIP-mode Navigator, the second key from the right is Line 2.

  • Page 14: Use The Navigator Task Bar

    Use the Navigator Task Bar By default, the Task Bar automatically displays in single-Page view on your screen when you start up your PC. Figure 2 shows the Navigator Task Bar single-Page view. You can toggle between the all-Page view and the single-Page view.

  • Page 15: Scroll Through Task Bar Pages

    • Click the Button Page # Personal Key on the Task Bar. • Press the left-most physical Personal Key on the Navigator phone. The left-most key scrolls between Task Bar Pages 1, 2 and 3. • Press F1 on the PC keyboard to display Button Page 1, F2 to display Button Page 2, or F3 to display Button Page 3.

  • Page 16: Customize The Task Bar Appearance

    NAVIGATOR - SIP User and Administrator Guide Customize the Task Bar Appearance You can customize your Task Bar view and location on your PC screen according to your preference. To customize your Task Bar view: 1. Click the button to access Main Menu.

  • Page 17: View Task Bar Key Programming

    NAVIGATOR - SIP User and Administrator Guide Note: If your administrator has programmed the Task Bar keys using an external program, then you may not be able to modify the Task Bar key programming. If the Clear option is not available on the pop-up menu when you right-click a Task Bar key, or if the Save button is disabled in the Edit…...

  • Page 18: Program A Pc Application Key

    NAVIGATOR - SIP User and Administrator Guide Headset Headset Hold Hold Message Message Phone Book Phone Book Redial Redial Speed Dial Speed Call 1 Superkey Superkey Transfer/Conference Trans/Conf To program a Task Bar Feature key: 1. Right-click the Task Bar key.

  • Page 19: Program An Open Document Key

    NAVIGATOR - SIP User and Administrator Guide Program an Open Document Key 1. Right-click the Task Bar key. 2. Select Edit… 3. Select Open Document from the Feature menu. 4. Click Browse…, navigate to the document and click Open. 5. (Optional) Press Name icon to apply the %NAME% command line parameter to the application being launched.

  • Page 20: Program A Navigator Keys Help Key

    1. Right-click the Task Bar key. 2. Select Edit… 3. Select Navigator Keys Help from the Feature menu. 4. Type the desired label for the key in the Label field. Note: If you do not enter a label, the Label field displays Show Keys Help.

  • Page 21: Task Bar Shortcuts

    NAVIGATOR - SIP User and Administrator Guide Task Bar Shortcuts For detailed information about using the Task Bar buttons, keys, and controls, see Use the Navigator Task Bar on page 3. You can use the shortcuts in Table 2 to navigate through and use some Task Bar menus and features.
  • Page 22 NAVIGATOR - SIP User and Administrator Guide...

  • Page 23: Customizing Your Phone

    • Web Configuration Tool Superkey Menu Interface The fixed-function keys and Navigator Task Bar provide access to most features on your phone. The phone’s Superkey menu interface provides access to additional features. To access the Superkey menu interface, press the (SUPERKEY).

  • Page 24: Accessing The Web Configuration Tool

    • Press the softkeys to select menu items on the display. Enter Numbers and Letters Depending on the context, the Navigator keypad allows you to enter only numbers, or numbers, letters, and some special characters. You can dial • Extension numbers •...

  • Page 25: Ringer Volume Control

    NAVIGATOR - SIP User and Administrator Guide To enter an uppercase letter: • Press (UP) before entering the letter. Press (DOWN) to return to lowercase mode. To delete the character last entered: • Press the <−−− softkey. Table 4: Letter and Character Entry...

  • Page 26: Ringer Pitch Control

    NAVIGATOR - SIP User and Administrator Guide • To return to the main menu, press NO. • To return to the default display, press (SUPERKEY). Ringer Pitch Control To adjust the ringer pitch on your phone: 1. Press (SUPERKEY), and then press >> until SETTINGS & OPTIONS? appears.

  • Page 27: Personal Keys

    Line keys allow you to make and answer calls according to line or caller information. The Navigator has three Line keys. If one line is busy, incoming calls are received on the next available Line key. Each phone has the following pre-assigned Line keys.

  • Page 28: Programming Features In Speed Dial Keys

    NAVIGATOR - SIP User and Administrator Guide 2. Press OK. SELECT A KEY appears. 3. Press the Personal key you wish to program. The associated programming information appears on the display. If the key is not programmed, UNUSED KEY appears.

  • Page 29: Delete A Speed Dial Key

    Play music from your PC on the Navigator Handsfree speakers. • Listen to music from your PC through a PC headset that is connected to the Navigator and be ready to receive or make a call in Headset mode. •...
  • Page 30 NAVIGATOR - SIP User and Administrator Guide Phone PC Headset You hear … Status Music Connected? Ringing An interruption in your PC headset music, and simultaneous ring tone from Navigator Handsfree speakers. Note: Ringtone does not play on your PC headset,...

  • Page 31: Making And Answering Calls

    NAVIGATOR - SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, or SIP URL or IP address. You can also dial a Call Logs or Phonebook entry.

  • Page 32: Dial By Phone Book Entry

    NAVIGATOR - SIP User and Administrator Guide Dial by Phone Book Entry 1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK <number of items> appears on the display. 3. Press (UP) and (DOWN) to navigate to the entry you want to call.

  • Page 33: Auto Answer

    Access the Web Configuration tool’s Feature Configuration page (see page 3). The Navigator allows a maximum of two calls waiting while you are on a call. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes.

  • Page 34: Call Handling

    Call Handling Hold The Navigator supports a maximum of four held calls at the same time. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker.

  • Page 35: Enable/Disable Call Forward

    You can transfer an active call to another party (one line must be free on your phone).The Navigator supports three lines. If all lines are busy on your phone, no calls can be transferred. Note: During a conference call, any party can perform a call transfer when one line on the phone that initiated the conference call is not in use.

  • Page 36: Transfer A Call To A Third Party Already On Hold

    NAVIGATOR - SIP User and Administrator Guide • To talk to this party, wait until the connection is established, speak to the party, press the TRANSFR softkey, and then hang up. This is an Attended Call Transfer. • To transfer the call without speaking to this party, immediately press the TRANSFR softkey, and then hang up.

  • Page 37: Messages - Advisory

    NAVIGATOR - SIP User and Administrator Guide • Press (CANCEL). Note: If any party in a conference call hangs up, the other two parties remain connected. Messages - Advisory An advisory message appears on the display of your phone to inform people calling you of your whereabouts.

  • Page 38: Using Advanced Features

    Feature Configuration page (see Accessing the Web Configuration Tool on page 3). Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. The Navigator logs the ten most recent missed, answered, and outgoing calls. The most recent call appears at the top of each log.

  • Page 39: Delete A Call Log Entry

    You can register your SIP ID with several SIP sets and have all configured sets ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering set are extinguished. All Mitel SIP phones support call forking.

  • Page 40: Switch Between Handset And Handsfree

    Press the Headset key. The Headset key turns ON. Use your headset to communicate with your party. Use a PC Headset Connect your PC headset (with microphone) to the jacks on the right side of the Navigator phone. Note: Connecting a PC headset disables your Handsfree speaker. To make a PC headset call: 1.

  • Page 41: Muting A Call

    (MUTE) key turns OFF. Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. The Navigator holds a maximum of 60 Phone Book contacts. Phone Book entries contain an automatic index number, the contact’s name (maximum of 20 characters) and a number, SIP URL, or IP address.

  • Page 42: Create A Phone Book Entry

    NAVIGATOR - SIP User and Administrator Guide Create a Phone Book Entry 1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK: <number of items> appears. 3. Press (UP) and (DOWN) to navigate through the entries until ENTRY EMPTY appears.

  • Page 43: Shared Lines And Keys

    An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming. Requirements for making calls and picking up held calls from shared lines are the same as normal (non-shared) lines.

  • Page 44: Line Key Status

    NAVIGATOR - SIP User and Administrator Guide Line Key Status Shared lines display the following indicator lamps: Line Status LED Appearance Description Trying Solid When a user initiates a call on a shared line, the LED of that line and all shared lines glows red.
  • Page 45 NAVIGATOR - SIP User and Administrator Guide • To change the date, press YES, and then proceed to step 10. • To return to the main menu, press NO, and then proceed to step 11. 10. Enter the date (for example, enter 161204 for 16 December 2004), and then press SUBMIT.

  • Page 46: Administrator Tools

    NAVIGATOR - SIP User and Administrator Guide Administrator Tools This section is the SIP Administrator’s reference to Superkey menu interface configuration options. Where applicable, it references the appropriate page(s) of the Web Configuration Tool. Note: Some procedures can only be completed from the Web Configuration Tool.

  • Page 47: Device Parameters

    NAVIGATOR - SIP User and Administrator Guide Device Parameters To view the software version and the MAC address: 1. Press (SUPERKEY), and then press >> until ADMIN TOOLS? appears on the display. 2. Press OK. DEVICE PARAMETERS? appears. 3. Press OK. SOFTWARE VERSION appears.

  • Page 48: Srtp Call Encryption Indicator

    NAVIGATOR - SIP User and Administrator Guide • To enable HTTP, press TURNON. • To disable HTTP, press TURNOFF. • To enable or disable TFTP, press NEXT. 5. Repeat steps 3 and 4 for TFTP, Telnet, SNMP and SRTP. After you enable or disable a protocol, that protocol and its new status appears on the display.

  • Page 49: Upgrade The Phone's Firmware

    Upgrade the Phone’s Firmware IMPORTANT! You must upgrade to Release 5.0.0.20 before upgrading to Release 6.0. See the Release Notes for SIP Release 6.0 available at http://sipdnld.mitel.com/. For detailed information about firmware upgrades: •...

  • Page 50: Automating Firmware Upgrades

    To upgrade firmware on multiple phones, refer to the Mass Deployment topic in the Administrators Tools section of the Web Configuration Tool Online Help. Using SIP Enhanced Mode SIP Enhanced mode enables your Navigator phone to support server-enhanced shared lines including Sylantro Bridged Line Appearance (BLA) and Broadsoft Shared Call Appearance (SCA).

  • Page 51: Configuring Voice Mail

    Hot Line When a Hot Line number, SIP URL or an IP address is set up, the Navigator IP Phone automatically dials that number or address when taken off-hook. For Hot Line programming instructions, access the Administrator Tools > Configuring SIP Features section in the Administrator’s Web Configuration Tool online help.
  • Page 52 NAVIGATOR - SIP User and Administrator Guide Boot Programs topic in the Administrator's Tools section of the Web Configuration Tool Online Help.

  • Page 53: Specifications

    NAVIGATOR - SIP User and Administrator Guide Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help. Glossary Term Definition DHCP Dynamic Host Configuration Protocol...

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