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Appendix A: Troubleshooting
Feature
Problem
Panel Power
Panel display indicates System Low Battery.
After pressing STATUS the panel flashes AC Fail or displays AC Power Failure/AC Failure, (panel continues
to operate from backup battery).
Access Code
Customer cannot remember access code(s).
Arming/Disarming
System protests and will not immediately arm.
Bypassing
Sensor to bypass is not listed.
Phone
Panel displays phone 1, phone 2, or phone failure.
Wireless Sensor/Touchpad Battery
System indicates Sensor/Touchpad low battery.
Wireless Sensor Zone or DTIM
System doesn't respond (in sensor test or when armed) when sensor is tripped.
Sensor or DTIM reports trouble condition.
16
Note
If AC power was out for a long period of time, the battery may not be fully charged.
The power in the emergency backup battery is low and must be recharged or replaced. If AC
power is out, the security system may shut down once the battery is below the operating level.
When AC power is restored, the panel will recharge the battery. If the trouble condition exists
24 hours after AC power is restored, contact your installer/dealer.
The panel power transformer may be unplugged or there may be an AC power outage. If the
transformer is plugged in, check the circuit breaker or fuse that controls that outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the system
will alert you and the central monitoring station.
Contact your installer/dealer.
Important !
To maintain security, you should always change your access code if anyone has had access to it!
1.
Make sure all monitored perimeter doors and windows are closed.
2.
Make sure all perimeter and interior sensors are closed.
3.
Press STATUS for an indication of the problem.
4.
If problem cannot be fixed, the sensor may be temporarily bypassed, see bypass section.
5.
Contact your installer/dealer.
Sensor is not active in the current arming level.
1.
Perform a phone test.
2.
Perform a sensor test to verify communication between the DTIM and panel.
3.
Contact your installer/dealer.
1.
To avoid a false alarm, initiate a Sensor Test (see page 9), and then replace the indicated
device battery. Test the sensor/touchpad after replacing the battery.
Note
If the sensor/touchpad is not tested after battery replacement, the system continues to show a low
battery condition, since that was the last signal it received from the device. Testing the sensor/
touchpad with new batteries allows the panel to receive a signal with good battery information.
Contact your installer/dealer.
Action/Solution
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