Intellinet 524360 (Annex A) User Manual page 36

Problem: The login username or password has been forgotten.
1. If the password has been changed, then forgotten, the default configuration
file needs to be uploaded. This will erase all custom configurations and
restore all of the factory defaults, including the password.
2. Press the Reset button for five seconds, then release it. When the lAn led
begins to blink, the defaults have been restored.
3. It's highly recommended that the default username and password be changed.
The default username is "admin"; the default password is "1234." Re-enter the
correct username and password (and record them in a secure location!)
Problem: Unable to access the router's Web management after activating ACL.
1. When ACl is activated, the ACl rule needs to be set to allow some users
to use some services. Check that the rules have been set. If not, all the users
are denied use of any of the services from the lAn or WAn.
2. If still unable to access, reset the router to restore to defaults.
3. After restarting the router, login with the default IP address 192.168.2.1.
Problem: Initialization of the ADSL connection failed.
1. Check the cable connections between the AdSl port and the wall jack. The
AdSl led on the front of the router should be on.
2. Check that the VPI, VCI, type of encapsulation and type of multiplexing settings
are the same as those received from the ISP.
3. Restart the router. If the problem persists, it may be necessary to verify the
VPI, VCI, type of encapsulation and type of multiplexing settings with the ISP.
Problem: Unable to obtain a WAN IP address from the ISP.
1. The ISP provides the WAn IP address after authenticating you, which may
be through the username and password, the MAC address or the hostname.
2. The username and password apply to PPPoe and PPoA encapsulation only. Make
sure the correct service type, username and password have been entered.
Problem: The Internet connection disconnects.
1. Check the schedule rules.
2. If PPPoA or PPPoe encapsulation is being used, check the idle time-out setting.
3. Contact the ISP.
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524360_524377_01_man.indd 36 12/18/08 2:24:02 PM