Putting A Call On Hold; Forwarding All Calls; Answering A Second Call - Cisco 8961 Quick Reference Manual

CISCO IP Phone 8961 Quick Reference Guide
4. If the party refuses the call, press the RESUME softkey to return
to the original call.
5. If the transfer fails, press the ENDCALL and RESUME soft keys.
Starting a Conference Call
To establish a conference call with a maximum of 6 parties
(yourself + up to five others):
1. While on an active call, press the MORE softkey, then the
CONFRN softkey, putting the first call on hold and giving you a
new line to make a second call.
2. Dial the number/extension of the next party to add to the
conference call.
3. When the party answers, press the CONFRN softkey again to
add the new party to the conference call.
To rejoin the conference call if a called party is not available:
1. Press the ENDCALL softkey.
2. Press the RESUME softkey. You will be connected with the
conference already in progress.
3. To add additional parties, repeat the previous steps.
To end the conference call:
Press the ENDCALL softkey or hang up.

Forwarding All Calls

To forward all incoming calls:
1. Press the FORWARD ALL softkey.
2. Enter the phone number to which you want to forward all of your
calls.
3. Press the FORWARD ALL icon on your screen. The phone
display will be updated to show that the phone is forwarded.
4. To cancel call forwarding, press the FORWARD OFF softkey.
To forward to voice mail:
Press the FORWARD ALL softkey and then the MESSAGES button.
Calls will go directly to voice mail.

Answering a Second Call

If you are on a call when a second call comes in, you will hear a call-
waiting tone or see a flashing indicator light on the handset rest,
depending upon the configuration of your phone.
To answer the new call on the same line:
1. Use the NAVIGATION button to select the call.
2. Press the ANSWER softkey to answer the call. The first call will
automatically be put on hold.
To return to the original call:
1. Use the NAVIGATION button to reselect the call.
2. Press the RESUME softkey to reconnect to the call.
For calls on a separate Line:
Press the LINE button for the incoming call. The call on the other
line will automatically be put on hold.
3

Putting a Call on Hold

To place a call on hold while on the call:
Press the HOLD softkey or if another call is ringing, press the
ANSWER soft key, which puts the first call on hold.
To retrieve a held call:
Press the RESUME softkey.
If multiple calls are on hold:
1. Use the NAVIGATION button to select the desired call
2. Press RESUME softkey.
TIP: If you have multiple lines and want to see caller ID for a holding
call, press the "?" button followed by the appropriate Line button.
Call Pickup (if assigned to a pickup group)
Call Pickup allows you to answer a call that is ringing on a co-
worker's phone by redirecting the call to your phone.
1. Press PICKUP softkey to transfer a ringing call within your
pickup group to your phone. If your phone supports auto-pickup,
you will be connected to the call.
2. If the call rings, press the ANSWER softkey and you will be
connected to the call.
CISCO 8961 Quick Reference Guide